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Category Archives: Ren Newcomer

FTC Sells Out Consumers AGAIN!

Republished with Permission from the Funeralization Blog.

This is where you will learn what the funeral chains and funeral corporations, and their lackey the Federal Trade Commission (the federal agency that approves interstate mergers) do not want you to know.


And I have a bridge to sell you…

While you were texting or farting around on Facebook, the U.S. Federal Trade Commission (FTC) was selling you out to the funeral corporations. Keep texting and finding “friends” on Facebook and they’ll be composting you for the Whitehouse flowerbeds! Well, that’s one of the directions the death industry is taking if a Seattle project moves forward. The project is called the Urban Death Project, and it describes the process of turning dead humans into food (A Seattle based eco-friendly ‘initiative’ proposes a radical solution for urban food production: using human corpses as compost to feed crops). And then there’s freeze-drying and pulverization, then packaging. Or you can go for “resomation”, that is, dissolving the body and flushing it down to the sewers. It’s a market economy and it gets as weird as the weirdest ones among us. That’s because our government is handing over control to the corporations who will titillate and tantalize you to buy just about anything, if it means happy shareholders, big dividends, and profit. The Federal Trade Commission is handing over consumers’  choice to the huge corporations, including your deathcare choices.

This is where you’re at now.


In her book “American Way of Death” (1963) Jessica Mitford stunned America with vivid accounts of corruption and abuse in the death industry; in the updated sequel she revised some of her findings as the “American Way of Death Revisited”, published after Mitford’s death in 1996. Mitford didn’t change her opinion to any substantial degree. Nevertheless and by any standard of literary criticism, Mitford’s book was extremely biased by her problematic background, and was written by an obviously very disordered person, resulting in the book becoming a bestseller in the United States. Of course. But that was a time when America still had a hypocrite’s sense of decency, moral and ethical substance, and values. A lot has changed since Mitford published her books; America no longer has even a hypocrite’s sensitivities, only a chronic anxiety and paranoia inspired by rampant greed, dissatisfaction, denial and suspicion. We’ve come a long way in those 30 or so years, haven’t we?

One of the significant developments, however, one that is anecdotally attributed to Mitford’s muckraking and biased exposé, was the action taken by the Federal Trade Commission with its so-called Funeral Rule, requiring disclosure of a General Price List by funeral homes. The Rule requires funeral homes to provide consumers with accurate, itemized price information and various other disclosures about funeral goods and services. Another interesting observation is that Mitford’s rants in 1963, and her revised rants in 1998 were, to some appreciable extent, prophetic— what in 1963-98 was “muckraking” and biased is true reality in 2017 — but the key players have changed.

Or Final Rites

With the growth of the “Walmart-style” [click here to read our article] funeral home chains and factory funeral home groups like Newcomer Funeral Service Group (HQ in Topeka, Kansas) and its Newcomer Funerals and Cremations (locally in Albany and Latham), Service Corporation International (SCI) a.k.a. Dignity Memorial, StoneMor , and others (See “10 Companies that Control the Death Industry”). Families are manipulated into buying expensive goods and services they don’t need or want. Prepaid funeral money vanishes into thin air. Body parts are sold on the black market. Eight states force families to pay a funeral director even if they conduct a home funeral with no need for help from outsiders — not that we are suggesting you should start doing DYI funerals at home without some expert inputs, we do object to the “requirement to pay” for services not necessarily needed. But a consumer movement is now awakening, and Americans are asserting their rights over a key part of life, just as they did in the past with the natural childbirth and right-to-die movements. The two most prominent leaders of that movement are the authors of the book Final Rights: Reclaiming the American Way of Death, Joshua Slocum, executive director of Funeral Consumers Alliance, and Lisa Carlson, executive director of Funeral Ethics Organization. In the book they join forces to expose wrongdoing, inform consumers of their rights, and propose legal reforms. The book includes state-by-state summaries of laws, regulations, services, and consumer concerns. (Final Rights: Reclaiming the American Way of Death  by Josh Slocum and Lisa Carlson; for other resources please see Funeral Consumers Alliance). Again, you have to be interested to pick up the book; and we advise caution whenever you read someone else’s interpretations, but it’s certainly better than continuing blindly.

Synergy Means the Corps get More Control for their Investment!

You’ve probably heard enough about Newcomer Funeral Service Group with its chain funeral homes in Albany and Latham, NY, and their questionable practices, smokescreen advertising, and irresponsible hiring practices so we’ll move on to more dangerous species of lurkers with their eyes on your credit card. This time we’ll go after Service Corporation International (SCI) who is known to consumers as Dignity Memorial, an addition you’ll probably see alongside the familiar family funeral home names that they’ve gobbled up. See Dignity Memorial, think Service Corporation International and think of a funeral-Walmart with more than 2,100 locations across the US, Canada, Puerto Rico and controlling more than 15% of the death market in the US. Think about a greedy corporation that is continuously grabbing for more and giving less. And we’ll look at another resident of the corporate Ghouls Gulch, StoneMor Partners, who are in the cemeteries acquisition business.

Synergy is the concept that the value and performance of two companies combined will be greater than the sum of the separate individual parts.


 

Our Editor’s Response to the Newcomer-Facci Exposé

Update

A reliable source has reported that Mr Facci has allegedly been reprimanded by his Newcomer keepers for failure to comply with Newcomer policies. Surprised? He’s also been reported by his colleagues at Newcomer Funerals and Cremations for alleged noncompliance and misconduct. Could it be his mouth? His attitude? We also hear Facci’s taken down his Facebook page. Wonder Why? Facci’s really quite unhappy, we hear, and is considering relocating to Florida. We suggest Cuba. We wonder if he’s that immature to think his reputation won’t follow him? We can’t say that we didn’t expect these developments. Facci made his bed; now he has to sleep in it. Too bad he didn’t appreciate what he had from the start.


The Editor’s Response

We recently republished an article about a recently licensed funeral director, Mr Nicholas J. Facci, and his online activities, his relationships with former mentors and associates, and his recent hire by a local chain funeral services provider, Newcomer Funerals and Cremations (Albany and Latham), a member of the Newcomer Funeral Services Group, a Kansas based organization with funeral homes in some 10 states. We’d like to make our own statement on that article. We’d like to respond to some of the private comments we have received in response to the article, “Birds of a Feather? Lying down with dogs? The Politics of Funeral Corporations….”


Despite the appearances and although Nick Facci is plastered all over the Internet as being associated with Riverview Funeral Home and Simple Choices Cremations, he was fired from his employment with Riverview and Simple Choices; furthermore, Facci has published numerous times on his Facebook page that he is no longer associated with Riverview or Simple Choices. He has recently been hired by the Newcomer funeral home chain, a “Walmart-type” provider, and is now working in the Albany-Latham area.


We vetted the author and verified the sources of the article. The facts were true and the majority of them came either from public sources, the Troy Record newspaper, or from Mr Facci’s own Facebook page. The facts, opinions and conclusions stated by the author were credible and truthful, and based on research of information available to anyone who is interested.

Some readers — apparently those with short attention spans — have suggested that the article is a bit long-winded. Yes. The article is a bit longer than our typical article, and while it may be a bit hard on Mr Facci, we feel that given the circumstances and Mr Facci’s conduct as well as the environment in which Mr Facci is employed, the article is important and the facts and conclusions are of significant interest to the pubic. We had and continue to have  the opportunity and the control to edit material out of the article but we chose not to do so. We continue to stand by the author and the content of the article. As for being hard on Mr Facci, Whose fault is that? The facts are the facts.

That having been said, we’d like to make some editorial remarks about some of the feedback we’ve been receiving from readers, both in the funeral services business, consumers of those services, and persons who just found the article of interest. We would like to note that we have information that Facci, Newcomer and some of the funeral directors who know Facci have been very responsive but have kept their responses pretty much under wraps. That’s how the funeral profession is, we guess. Others with personal knowledge have come forward with their information. Nothing we have received so far indicates that the article is in any way misleading or untruthful. Far from it. Most of what we have received so far actually confirms the author’s facts.

Here, in a nutshell, are our responses to the article and to our readers’ responses:

The article has been vetted and found to be substantially true in its facts. As our regular readers and followers are aware, we are very diligent in assuring that what we publish on the Smalbany blog is factually true and credible. Our community of readers and followers also know that we don’t take sides, and our sole purpose is journalistic integrity and community service. Enough said.

The author of the article was vetted and found to be reliable. The author of the article has no personal, political or economic interest in publishing the facts of the article. The author of the article is a well-known figure who has a fine reputation, is known for his defense of truth and ethics, and has excellent professional qualifications. The author is credible and the facts truthful.

Mr Facci is responsible for his conduct and his statements. The article points out a disturbing trend in the funeral services industry, how funeral director candidates are educated, trained and licensed, the importance of ethics in the funeral services profession, and the fact that poor education and immaturity can result in serious detriment to the reputation of the funeral services profession and significant injury to the customers served by unscrupulous providers. While we feel our funeral directors and family funeral homes provide a necessary and very important service to those who have lost a loved one, we have our concerns about the direction the funeral services business has been taken by the corporations and funeral home chains. We also share the author’s concerns about the quality of the people working for these funeral home chains and their motivations, and their character. These are all reasonable concerns and are presented in the article.

The article may have scared the hell out of Facci and/or Newcomer and Facci was forced to remove his Facebook posts but removing them doesn’t undo the fact that they were posted, read, and noted. Just because he removed his posts doesn’t undo the fact that he posted them in the first place. Unfortunately for Mr Facci, he can’t undo the Troy Record article and the statements he made in that article. Too bad, Mr Facci!

Unlike Facci’s former employer, we do not underestimate Facci nor are we ready to present our back to him for target practice. We are monitoring these developments closely and have our ears to the ground, so to speak.

It is all about Mr Facci, not about the author. As stated above, the article points out Mr Facci’s character and professional flaws, using Mr Facci as a so-called stereotype of a trend in the industry. The article is about Mr Facci and how he got to where he is, wherever that may be. The article is about how one immature and flawed individual can manipulate situations for his own selfish benefit, and how even veteran professionals and a large funeral home chain can be taken in by such a person.

One commenter suggested that Newcomer has a “file” on the author. Our response was: “Big deal!” If Facci or Newcomer feel that they have something interesting about the author of the article, share it! If it’s good information, we’d love to know about it. But all things considered, we can’t imagine what they could have because we’ve already checked. The so-called “file” may be printouts from anonymous Internet sites, anonymous blurbs by critics who don’t have the guts to use their real names, or sociopaths who think they have an ax to grind. No doubt, if Mr Facci had anything to do with the assembly of any file it must involve some breach of confidentiality or other unethical practice. Sorry, gentlemen and ladies, that’s not the kind of information or the sources we tend to use on this blog. Hard facts and reliable sources are what you get here. Our suggestion: Go stuff your file!

For the sake of argument, even if the author has a skeleton or two in the closet, what difference would that make. None at all. If the facts are true as presented in the article, nothing in a so-called “file” about the author can change Mr Facci’s character or conduct, nor can it justify Newcomer Funeral Services Group (Kansas) or Newcomer Funerals and Cremations (Latham and Albany) in deciding to hire Facci without even checking with his former employer(s). And if Newcomer had checked with Facci’s former employer and hired him anyway, despite the facts disclosed and Facci’s unethical conduct, Shame on Newcomer! The article is about Facci and Newcomer, not about the author.

Silence is an admission of complicity. We provide ample opportunity for anyone with something to say to say it by leaving a comment. If no one comes forward with contrary facts we have to assume that they have no defense. Fair enough. After the appearance of the article, Mr Facci was very quick to clean up his Facebook posts and many of his scandalous posts disappeared (fortunately we had already collected some of them such as those exposed in the article). A number of persons who know Facci either personally or professionally have provided comments by email or by electronic message confirming the facts in the article. Other parties have contacted us with concerns that the article could be misinterpreted. Alternative interpretations are in the head of the reader, not in the text of the article.

We are grateful for the comments about the facts. Any time we receive confirmation of facts or clarification of the facts we are very grateful because we place great value on the quality of the information we provide. Regrettably, most commenters don’t have the ability to comment, and tend to rewrite. Those comments are worthless and they don’t get published.

As for the concern that the article could be misinterpreted. Misinterpreted? How? Does it make Facci’s former employer look bad? We think not. Facci’s former employer has an outstanding reputation; even Facci made that clear in the Troy Record article, even while Facci was badmouthing Newcomer! Facci’s former employer did everything possible to teach Facci the trade and to get him through the licensing process. Even so, Facci bit the hand that literally fed him. It’s ridiculous for anyone to suggest that Facci’s mentor should have been able to have second guessed Facci’s devious mind. We cannot take responsibility for the state of mind of some readers. The article is pretty clear. If some bleeding heart wants to make believe that Facci’s conduct is excusable, that’s their problem. If some hard-nose wants to lynch Facci or Newcomer, while we wouldn’t go that far, we can’t control such a reaction. The article says what it says, no more no less. Repeat: Alternative interpretations are in the head of the reader, not in the text of the article.

Again and again and again, we have stated in our articles that we don’t want to take control of minds, we only want to get them working, thinking, and learning about what’s going on in our communities. That’s all. Our readers are free to make any decision they feel is right; we just provide the facts.

Our personal take on the situation: If Mr Facci were an elected official or a municipal employee, or if Mr Facci were a doctor, a dentist, a car dealer, whatever, we’d have the same response to the conduct and character described in the article: He’s got problems. He needs to fix those problems. Anyone who knows about his problems and continues to do business with him or hires him assumes responsibility for those flaws and problems and the repercussions. The same applies to Facci. In fact, we hold Facci’s feet to the fire particularly because he is in the position he is in. Facci is responsible for what he did, said and posted. Facci was fired from his former position when his employer had had enough of Facci’s shenanigans. Facci had even prepared for that possibility and was already providing a way out for that eventuality. Newcomer chose to ignore these facts and hired Facci. Newcomer now has to deal with those facts having been made public. Either Newcomer is willing to carry Facci’s baggage for him or they can free themselves of him; it’s their choice, and Newcomer has to live with the consequences.

We have also been informed that one person who provided Facci with a letter of recommendation actually demanded that Newcomer Funeral Service Group disregard that recommendation. The person making the recommendation, upon learning of Facci’s conduct, decided to withdraw the recommendation for reasons of conscience.

Facci and Newcomer are the authors of their own crisis. To be honest while not violating a confidence, it must be said that when the article first appeared, Facci’s former employer wrote to us requesting that we remove the article. Here is a guy who has sustained considerable damage to his business done by Facci, and he’s asking that the exposé be removed. We politely declined to remove the article. But that’s how funeral directors are. They are so used to doing their jobs and remaining behind the scenes, not intruding that they tend for forgive and not to make waves. That’s why Facci is such an interesting subject because he doesn’t care as long as he comes out on top. He’s an individual that the article uses to draw attention to the way the funeral home chains and corporations are changing the politics of death and deathcare. It’s not pretty.

Facci and Newcomer are not the only players in this dirty game. Without offering any excuses for Facci’s conduct or Newcomer’s choice of employees, we cannot avoid pointing an accusing finger at the Hudson Valley Community College Mortuary Sciences Program and the New York State Bureau of Funeral Directing, and the New York State Department of Health, all of which have their fingers in the pie. As organizations involved thickly in the training and education, the oversight, and the licensing of funeral homes and funeral directors, those organizations should be put in the spotlight. While we are informed that the Hudson Valley Community College Mortuary Sciences Program curriculum was put on hold and substantially revamped last year, it remains to be seen whether that has any concrete effect on the quality of candidates it churns out. Is Facci a perp or a victim? Is Newcomer a perp or a victim? What is Warren “Ren” Newcomer,  and Arthur Fitch, manager of Newcomer Funerals and Cremations in Albany and Latham, doing to defuse the situation? Jury is still out on those questions.

Mr Facci and Newcomer Funerals and Cremations have another reason to be grateful. Mr Facci had to be reminded to be grateful to his former employer and mentor for the fine training and formation he received. We mentioned that  in our original article. Mr Facci’s former employer and mentor has again asked that we withdraw the article; he’d like to put the experience behind him. While we don’t agree to letting Facci or Newcomer off the hook that easily, we have considered the request, and on compassionate grounds, have complied with the request as of March 31. This is an unusual action taken only at the request of the victim of an offence, we do not routinely remove an article from public view, unless we are convinced that  the victim might benefit. While the article is no longer visible to the general public, it still exists and, if a reader makes a specific request to rcs.confidential@gmail.com for access to the article, we will provide a password for accessing the article; otherwise it will not be visible to the wider public. Mr Facci and Newcomer Funeral Services Group will continue to be monitored, if only to ensure that they do not engage in any further self-destructive behavior, however.

All that having been said, we can’t ignore such headlines as, “Funeral Chain Exploits Demise of Tradition,” which asks the question “Newcomer Family Mortuary ignored industry taboos by advertising discount funerals on television. Will competition usurp tradition in this high-growth industry?” That article was nothing less than current, relevant and prophetic article and appeared in the online magazine Inc. It’s an historic article but could have been published today.

As usual, if our readers have anything to add, comments to make, information to provide, we will be very grateful if you leave a public comment by using the comment feature on this page, or if you want to leave a more confidential message please use our email at rcs.confidential@gmail.com.

Reminder: Mr Facci’s former employer and mentor asked that the original article be withdrawn. We do not withdraw articles but in compromise and out of respect for Mr Facci’s former employer and mentor,  we have restricted access to the original article by requiring a password. Readers interested in accessing the original article may request a password by making a request to rcs.confidential@gmail.com.

Thank you all for your interest and loyalty. It’s now a time for healing.

The Editor