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Category Archives: Newcomer Funeral Home

A Response to Lorin Marra. re: Office of the Albany County Coroners

We published an article “Politics, Power, Patronage and Conflicts of Interest: The Albany County Coroners Office” on September 13, 2017, about the office of the Albany County Coroners, and how the office is obsolete, tainted, and chock full of local funeral directors. The politics of the coroners’ office is as corrupt as it can get, and is a product of the nepotism and favoritism that has plagued Albany politics from within the mayor’s office to the police department to the office of the county coroner.


In the preparation phase of the article, we did extensive research both on the history of the office of coroner in general, including scholarly articles discussing the office of the coroner, and published professional journal articles comparing and critiquing the office of the coroner and the office of medical director. In addition to our research of public information and education material and the scholarly and professional journals, we also filed demands for the production of documents and information with Albany, Schenectady, Rensselaer and Green Counties for information on their respective coroners or medical examiners.

Seal of the County of Albany, NY

Overall, personal contacts with the Albany County Office of the Coroner were very open and informative. The demands served on the counties of Schenectady (medical examiner), Rensselaer (medical examiner), and Greene (coroners) under the NYS Freedom of Information Law were less than open and honest. Rensselaer is in violation of the law by not having responded at all; Schenectady and Greene county, while responding, were evasive and off base. Why all the defensiveness? They’re not so defensive when asking for funding but then, in our culture of death denial, who really keeps tabs on them anyway? WE DO!

We received an interesting comment from Lorin Marra, who is somehow associated with the Marra Funeral Home and with Paul Marra, the “owner/operator” of Mara Funeral home in Cohoes and an Albany County Coroner. When we received Lorin’s comment we were a bit taken by its defensiveness and it only later occurred to us that it’s an election year and Paul Marra is running for re-election as an Albany County Coroner. Having made that connection, it was not surprising that a Marra family member would come out and defend Paul Marra, the candidate.

But wasn’t it a bit cowardly, a clear lack of integrity for someone running for public office not to personally respond in a comment and have his daughter respond for him. Maybe Paul left his cojones in the autopsy room, at one of the allegedly “1000” autopsies he claims to have attended (but no one in official circles knows about). Did anyone see that pig flying by just now? Wanna buy a bridge?

According to Lorin Marra, pigs really do have wings!

.It should be noted that Ms Lorin Marra doesn’t comment on any of the many facts and figures given in the “Politics, Power, Patronage and Conflicts of Interest” article but hones in only on the name “Marra,” which is mentioned in only the most neutral of terms: strictly factually. But, as we state in our response, “Where there’s smoke (or “defensiveness”) there’s gotta be fire.” What do you think?

Marra’s Campaign Sign
flanking those of opponents Simmons and Lockridge.

For those of you who have read our article “Politics, Power, Patronage and Conflicts of Interest: The Albany County Coroners Office,” you’ll certainly have to ask yourself Why? is Lorin Marra so upset. Have we touched a nerve? The fact is, Paul Marra is barely mentioned in the article, and not negatively in any sense of the word. Maybe one of our readers can help us out with this one. We’re republishing Lorin Marra’s confused comment together with our responses. [In the following text “Ed.”: is a note inserted by the Editor]


In reply to Lorin Marra:

We have approved your rant only to illustrate the fact that where a commenter becomes as defensive as you have, there must be something going on that needs further attention. As the saying goes: Where there’s smoke, there’s fire.

We’d like to make it quite clear from the outset that the article is not about Paul Marra nor about the Marra Funeral Home operation; the article is about the office of the coroner both in Albany County and in general. Mr Marra is mentioned, along with others, in the article because he has voluntarily stepped forward and has received the approval and support of the Albany county Democrats and their political machine to have been elected to be an Albany County Coroner. Mr Marra, his office, his associations, and his keepers, therefore, have made Mr Marra a public figure and that visibility is open to comment. Mr Marra, his interests, his associations, his performance and all other aspects of Mr Marra are subject to comment because of his status as a public figure. Period.

Lorin Marra writes:

This article is completely false…

We Responded:

That having been said, we can respond to your diatribe by saying that the information we provided in the article came either from official sources and based on what those sources, that is, the Office of the Albany County Coroner, provided in response to our demand for documents and information under the NY Public Officers Law. If any of our information were incorrect, it is because it was provided by the custodians of that information as public officers and public employees. So let’s put that part of your comment to rest and redirect your misdirected hissy fit to the proper target: the County of Albany.

You are terribly clouded in your perspective of reality if you represent, as you in fact write in your comment, which, as written is a bit unclear, “[M]ost coroners are in fact funeral directors nor [sic] for a political agenda but…” (the rest of that sentence does not contribute to a better understanding of your rather strained thought process). We do not propose in any way that funeral directors are funeral directors for a political agenda. Where you pulled that one out of is beyond us but if you take the time to actually read the article with your eyes open, you’ll actually see what we’ve written. To deny, particularly in Albany County, that the office of the County Coroner is politically tainted is tantamount to claiming that a 3-dollar bank note is legal currency in the US. How naïve? can you possibly be or How devious? might be a better question.

Lorin Marra writes:

…a coroner does not get paid enough by the state [Ed.: Paul L Marra is an Albany County official but is civil service, and gets his check from NY state. Currently he gets $$20,836 a year.] to actually make a living off of just being a coroner. Most coroners are in fact funeral directors not for a political agenda but because they have the knowledge and experience dealing with the deceased. Marra funeral home is in fact OWNED by Paul Marra.

We Responded:

We don’t give a whit whether Paul Marra “OWNS” (your caps!) Marra Funeral Home. But that confirmation by you certainly bolsters our statements about conflicts of interest.

Lorin Marra writes:

Coroners are NOT allowed to use their position to gain business in their personal funeral homes [Ed.: “Not allowed…” is true; what you seem to glance over is that they DO abuse their positions! It’s a human weakness.] Do you realize how many calls a coroner must go on during their respective shift? If they actually claimed all those funerals [Ed.: They don’t have to claim “all” the funerals, just some.] they would be a multi-millionaire which is not the case for any coroners [Ed.: But may be true for some funeral directors.]. The funeral home business tends to be a hereditary business, most people do not wake up in the morning and decide HEY I’M GOING TO WORK WITH DEAD PEOPLE FOR THE REST OF MY LIFE, they [Who do?] tend to go into the business because a previous family member has and so on.

We Responded:

We agree, though, that ethically “Coroners are NOT [again your caps!] allowed to use their position to gain business in their personal funeral homes.” What we don’t quite get is your point. Whether they are “allowed” has no practical or real effect on whether they do misuse their positions. One point you seem to have missed [again!] is that they can garner political and professional capital even if they don’s use their own “personal” funeral home. Think about that for a minute and if you don’t get it, please let us know and we’ll walk you through it.

Again, we agree with you that many funeral homes may be what we properly call “family funeral homes,” or funeral homes that stay in a single family’s hands for a couple of generations. That is changing and, if you read our articles with the intent to understand what is actually written rather than what the voices in your head are telling you to see, you will find that we are ardent champions of the family-owned, local funeral home as opposed to the multi-state factory funeral service corporations. But you likely would have missed that point. [Ed.: You may want to see our articles: “Birds of a Feather? Lying down with dogs? The Politics of Funeral Corporations….” and “Bring Out Your Dead! A Monty Python Prophesy“.]

Lorin Marra writes:

The fact that coroners can’t make a living off of just being a coroner (less than $30,000 a year) should prove that this article was a waste of time.

We Responded:

You have failed to disguise your arrogance, though, when you state that “coroners can’t make a living off of just being a coroner” [Oh! Your grammar is painful!] No, I wouldn’t think that they’d be able to do anything by just “being a coronoer,” I’d expect they’d have to actually do something besides just being an anything. But the City of Albany and the County of Albany have literally dozens of “employees” and “appointees” who make good money by just “being” a something and not necessarily doing anything. Besides, many people, perhaps not in your privileged group, have to make a living and even support a family on “less than $30,000 a year”. Get a grip, Lorin, and join the real world. (Your Mercedes is showing!).

Lorin Marra writes:

Also, Paul Marra has been a coroner for 29 years and has been a board cerified medi legal death investigator for over 15 tears. He has take n charge of over 5000 death investigations and attended well over 1000 autopsies. He also has trained for over 600 hours with the State association of County Coroners. [Ed.: Lorin Marra seems to keep better records and statistics than the County of Albany. Wonder where she got her figures?]

We Responded:

Has Paul Marra actually seen what’s behind this door?

The fact that “Paul Marra has been a coroner for 29 years and has been a board-certified medi [sic] legal death investicator for over 15 years” again supports everything we have written in the article you appear to be disputing. While we are struggling to identify what a “board[-]certified medi legal [Ed.: The word Lorin is struggling to get right twice (!) is “medicolegal.” Is she really a Siena graduate?] death investigator” might be, we would like to ask the glaring question that emerges from your statement: If he has been a coroner for 29 years but certified to investigate deaths for only 15 of those 29 years, how many mistakes did he make in the 14 years when he was not “certified?” The fact that he has been a coroner for 29 years, elected every 4 years, simply proves that too little scrutiny goes into the office of coroner and further supports the fact that in Albany County, once you’re in you’re in for life.

You state that Paul Marra has “trained for over 600 with the State [A]ssociation of County Coroners.” We’re not in the least impressed by that statement. Here’s an example: In one summer, a contributor of ours trained in a major hospital for over 500 hours to earn just one unit of Clinical Pastoral Education credit towards his qualifications. I repeat, that was 500 hours in one summer for one credit! We assume that you’re referring to 600 hours for Mr Marra’s training over a number of years. That’s not impressive in the least, especially when you consider the years of training that a real medicolegal death investigator must do to qualify and then the continuing education required just to keep the pathologist’s licence! Please, don’t talk to us about Mr Marra’s paltry training record!

Lorin Marra writes:

Please do your research next time.

We Responded:

The article, dear Lorin, clearly states the facts as provided by official sources, in particular the Albany County Coroner’s Office, and information from public access sources and published articles. Our facts are true, complete and correct, which is more than we can say about your subjective and clearly biased remarks about your relative, Paul Marra.

Furthermore, the professional and scientific literature abounds with one single conspicuous observation: The office of the coroner is obsolete and, since its very beginning in the 12th century, has been political and corrupt. Nothing has changed since then. Furthermore, until very recently, with the deployment of the Electronic Death Registry system in New York State, recordkeeping documenting coroners’ activities and cases was deplorable.

Lorin Marra writes:

Also legislation has just passed that requires coroners to have more training.

We Responded:

The only legislation that we are interested in is legislation to eliminate the office of the coroner and replace it with a competitive system that would employ specially trained medicolegal personnel for death investigations. Those professional death investigators may be assisted by a subordinate assistant with appropriate training. The current coroner system is inadequate, unqualified, ignorant, and obsolete. If that’s not enough reason to eliminate it, please add to that list the fact that it is politically tainted and corrupt.

Lorin Marra writes:

Please do your research next time.

We Responded:

We did extensive research for the article and stand by our facts as written and represented. We do suggest, however, that you be tested for dyslexia as soon as possible by a qualified professional. Your reading comprehension or your cognitive processing appears to be severely impaired.


Coroner’s Office Just as Dead

If you’ve made it this far, you deserve a bit of humor and entertainment. Here’s one of our favorite scenes from Monty Python’s In Search of the Holy Grail. Enjoy!

Obviously, Ms Marra was not interested in the facts and figures we very conscientiously researched and published in our article; instead, she was more interested in demonstrating her inability to read the English language. If her dyslexia is shared by Paul Marra, Albany County Coroner, it’s no wonder that their records and available information is so scanty and incomplete. The fact that Ms Marra came up with figures that the Albany County Coroner’s Office couldn’t produce does shed some light on the fact that either Ms Marra’s figures are phoney or the Albany County Coroner’s Office doesn’t want to share some embarrassing information with the public, or the information is simply unavailable because of the Albany County coroners’ poor record keeping practices. Maybe the answer is “all of the above.”

The fact is, our information is good as 24 karat gold. All of it comes from reliable sources. The fact that Albany County has poor record keeping practices and the County doesn’t consider it important enough to update their software is a problem voters might want to address. The fact that Schenectady County (medical examiner’s office) and Greene County (coroners) dragged their feet for months and only produced a fistful of information or no information at all, or just excuses made by the county attorney, is at the very least a black eye for those counties. The Rensselaer county attorney should be brought up on charges for refusing to provide any information on the Rensselaer County Medical Examiner’s office. If that’s democracy at work and freedom of information…

Make Your Vote Count!
Big Choice! They’re All Dems!!!
Be Informed!

Demand Accountability

P.s. If you’re interested in the current candidates for coroner this time around, don’t be surprised that they’re all Democrats, you can go to the Vote411 site. Click here.

Here’s some additional information on medicolegal death investigators. According to the ABMDI, The American Board of Medicolegal Death Investigators, FAQs page, the medicolegal death investigator doesn’t need any special training or education.

  1. What is a Medicolegal Death Investigator?
    The role of the medicolegal death investigator is to investigate any death that falls under the jurisdiction of the medical examiner or coroner, including all suspicious, violent, unexplained and unexpected deaths. The medicolegal death investigator is responsible for the dead person, whereas the local law enforcement jurisdiction is responsible for the scene. The medicolegal death investigator performs scene investigations emphasizing information developed from the decedent and determines the extent to which further investigation is necessary. Medicolegal death investigators should have a combination of education and skills encompassing areas of medicine and law.
  2. Who can become a Medicolegal Death Investigator?
    There are no formal requirements to become a medicolegal death investigator. Each coroner and medical examiner office has different hiring practices. A medicolegal death investigator must be knowledgeable of local, state and federal laws. In addition, a medicolegal death investigator must be the most medically knowledgeable person at the scene of the crime to determine if further investigation is necessary.
  3. Do I have to have a degree?
    There are no formal educational requirements specifically for medicolegal death investigation. Any degree program dealing with Forensic Science, Natural science, Anthropology, Nursing, or any other medically related field would be useful. There are several established training courses available throughout the country that teach the basic information needed in order to perform a thorough, competent medicolegal death investigation.
  4. How much money will I make as a Medicolegal Death Investigator?
    An investigator’s salary will be determined by the jurisdiction and amount of experience the medicolegal death investigator has. Salaries and benefits vary throughout the United States.

[Source ABMDI FAQ page, http://www.abmdi.org/faq, last accessed on October 9, 2017]

Bottom Line: There are no special education requirements or degree requirements to be a so-called “medicolegal death investigator.” But the fact that “a medicolegal death investigator must be the most medically knowledgeable person at the scene of the crime” is very disturbing because most funeral directors have only a two-year degree in mortuary science, and that degree has very little to do with any “medical knowledge.” Furthermore, a degree in mortuary science or, more accurately, in funeral home operations, is not generally considered a medically related field.

Now doesn’t that information make you feel more comfortable about who is making decisions about a human being’s death at a possible crime scene?

 

Hello. County Coroner? We’ve got a body here.
[Ha, ha, ha!]

 
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Posted by on October 8, 2017 in Abuse of Public Office, Albany, Albany County Coroner, Albany County Coroners Office, Albany County District Attorney, Albany County Executive, Albany County Supervisor, Albany Mayor, Arthur Fitch, Babcock Funeral Home, Benjamin Sturges, Bill Loetterle, Bob Freeman, Bring out your dead, Bureau of Funeral Directing, Capital District, Charles Smoot, Conflict of Interest, County & Municipal Employees, County Legislator, Dan McCoy, Daniel McCoy, Death, Death Awareness, Death care, Death Certificate, Death Education, Death Investigation, Deathcare, Democrap, Democrats, Dick Touchette, Dignity Memorial, Elected Official, Elections and Voting, F.O.I.L., Favoritism, Francis Simmons, Frank Commisso, Frank Simmons, Freedom of Information Law, Funeral, Funeral Home, Greene County, Greene County Attorney, Greene County Coroner, Greene County District Attorney, Greene County Sheriff, Hudson Valley, Human Service, Hypocrisy, Investigation, Jack Flynn, James Cavanaugh, Joe Stanzione, Joseph Stanzione, Kristin Gillibrand, Lorin Marra, Magin & Keegan Funeral Home, Marra Funeral Home, McLoughlin & Mason Funeral Home, Monitoring, Nepotism, New York State Funeral Directors Association, Newcomer Funeral Home, Newcomer Funeral Services Group, Newcomer Funerals and Cremations, Nicholas J. Facci, Nick Facci, Nick Facci Facebook, NYSDOH, NYSFDA, Office of the Professions, Paul Marra, Professional Ethics, Public Office, Rahmar Lockeridge, Ren Newcomer, Rennselaer County Attorney, Rensselaer County, Rensselaer County Medical Examiner, Richard Touchette, Rick Touchette, Robert J. Freeman, Schenectady County, Schenectady County Medical Examiner, Service Corporation International, Shame On You, Transparency, William Loetterle

 

Does your funeral home provide customer service or human service?

An Op-Ed Republished with Permission


As a provider of psychospiritual care to the bereaved, as a professional bereavement chaplain, theologian and thanatologist, I firmly believe that some things just have to be delivered locally and face-to-face; these include sex, making friends, spiritual care, funeralization services. Not necessarily in that order or priority ranking.


Grief work is not achieved in three days nor with an online consult. That’s purely and simply idiotic.

The saying goes thus: “Death is the great equalizer.” We are all equal in death. Presidents, kings, supreme court justices, movie stars, athletes all die, all decay, all go the same way as the homeless man on the corner. But would you think of direct burial or direct cremation for a president, a queen, Mohammed Ali? So why skimp on grandpa? We celebrate the deceased’s achievements in life, not the fact of his or her being dead. And we do it with pomp, ceremony, rites, ritual, tradition, dignity and respect. Virtual mourning is none of the above and the grief work is not achieved in three days nor with an online consult. That’s purely and simply idiotic.

Furthermore, a death is a social, political and community event. The emotions involved in the acute grief experience are far too complex and idiosyncratic to be amenable to one method, one technology, one dose. As a social, political and community event death care requires real community involvement, hands on, and that means a local group understanding the local cultures, a “neighborhood,” if you prefer. This is a physical community, complex, deep, involved, alive; not a virtual make-believe, conjured up community.

One more thing: We have to stop giving Jessica Mitford and her estate post-mortem kudos for a book and a sequel book that was not only self-serving and conflicted in its interests, but a masterpiece of biased muckraking appealing to the titillation lust of the masses and their denial of death anxieties. Mitford couldn’t attack Death itself nor could or would she attempt to attack institutionalized religion, so she went after the next best thing, the funeral services industry. I’ve cited Mitford several times on my various blogs so I won’t waste bytes on her here.

I place Mitford in the same category as Kübler-Ross in that neither of them can claim any objective or scientific credibility but their main contribution to Western, particularly American society, was to get people talking about death and deathcare services. That, my friends, was a big step in a society frozen in preadolescent fascinations, psychosocial pathological denial, anxiety and narcissism, steeped in materialist humanism and addicted to corporate-fed consumerism.

It’s progressively gotten worse with the public health problem of Internet Addiction Disorder and the pathological subset, Facebook Addiction Disorder, and the emergence of the multistate funeral services groups like Newcomer Funeral Services Group, Service Corporation International and their alter ego Dignity Memorial, and StoneMor, who have all added greed and indifference to the corporate mix of tastelessness and deception of the consumer public. and their dead Again, I’ve commented extensively on these ghouls of the funeral services niche so I won’t waste time or words on them here.

Newcomer, SCI/Dignity Memorial, StoneMor
Ghouls of Corporate Death Services

They want your money not your brains!

Like it or not, death is inevitable for every mortal creature from cockroaches to presidents and kings. No matter how you define or think about it, you will have to some day deal with death so get a grip. How you deal with the death of a significant other in your life, whether that loved one is a pet or a parent or a child–or your own death is a matter of what I will term befriending death. No, I don’t mean the superficial, make believe, virtual “befriending” most of you are addicted to on Facebook and other social media. I mean the kind of be-friending that involves learning about, nurturing an intimacy with, even trusting, welcoming into your world, and frequent contact. Being at ease with, acknowledging, being aware of death is key. That may sound a bit bizarre so let me explain.

Technology has evolved faster than we as human beings have done. We lag far behind technology in our understanding of it and our ability to wisely and prudently steward it. In fact, technology has overrun us and has taken over our lives; this can’t be denied. This fact has been used to the level of Dr Strangelove proportions by corporations and big business, and even by individuals with pathological ambitions like Donald Trump on Twitter and Mark Zuckerberg with the Facebook phenomenon. The medical, psychological and ethics journals are full of reports on the so-called Internet Addiction Disorder, which was described back in the 90’s, and now there’s a subset of that disorder termed the Facebook Addiction Disorder and the Internet Gaming Disorder, which all share the same symptoms as alcoholism and street drug addiction like heroin or the like. Of course, you don’t have to take my word for it, just go to Pubmed and plug in a couple search terms and you’ll get all the proof you’ll ever need of this fact.


Editor’s note: For those of you who are not familiar with Pubmed, it is the database and search engine maintained by the United States National Library of Medicine (NLM) at the National Institutes of Health; it provides access primarily to the MEDLINE database of references and abstracts on life sciences and biomedical topics. (Access Pubmed here. )


You have to admit you have a problem when you need Facebook to help you grieve!

The stimulus for this editorial, however, is not Newcomers or SCI. Nor is it Twitter or Facebook. The funeral service corporations and the social media and networking evils do figure in the theme of this communication, however.
If presidents and perverts have discovered social networking and social media, neither of which are social in the benevolent meaning of the word but serve a more sinister, asocial purpose of getting people hooked and then controlling them, just as the word “service” is used deceptively when used in conjunction with such greed mills as Newcomers or Service Corporation International.
The stimulus for this commentary is, in fact, an article that appeared in Forbes online, “Customer Service In Deathcare: How The Funeral Home Industry Cares For The Living” (contributed by Micah Solomon, MAY 26, 2017).—

Mr Solomon describes himself as a “customer service consultant” and “consumer trends expert,” — he doesn’t say how he got those credentials, though — catchy phrases but a bit too catchy to inspire any confidence or credibility. I’m a bit at a loss not at the What? but at the How? when Mr Solomon then goes on to say:

While some of my own work with the death care industry as a customer service consultant and consumer trends expert has been on innovation in the deathcare customer experience (methods for serving today’s far-flung bereaved customers by using connectivity, videoconferencing, and recording technologies to allow them to take part in memorial/celebration of life service) most of the work I do in this industry and that matters the most, in my opinion, is simply aimed at improving the customer experience, which, of course, is for the living.

Likewise unclear is Solomon’s terminology “far-flung bereaved customers” and “connectivity, videoconferencing, and recording technologies” to involve them in the “memorial/celebration of life service“. Maybe it’s Mr Solomon’s sense of compassion that is represented by his use of the term “far-flung” to describe the unfortunate mourners who are separated by distance from the event. Describing the bereaved as “customers” further chills the atmosphere he’s creating. Technical jargon like “connectivity, videoconferencing, and recording technologies” somehow put a damper on my sense that this guy has any clue about the nature of bereavement, acute grief, mourning, tradition, spirituality, cultural sensitivity, or even the characteristics of the vocation of funeral director. I’m therefore at something of a loss how he, with his frigid and disconnected technospeak, can improve the customer experience! This he leaves to the funeral directors he’s interviewing. Wisely so.

But even more poignant ar the three phrases caught my attention in that unimaginitive and deceptive title: “customer service,” “deathcare,” “funeral home industry.”

We alone, as moral agents and social actors, are responsible for what we do and how we do it

Inserting a bit of Kantian deontology that I’d like you to keep in the back of your mind while reading this, I’d like to say that we are not measured by what the other guy or gal does, but by what we do; we alone, as moral agents and social actors, are responsible for what we do and how we do it. It’s the quality of our values, morals and ethics that govern our behavior. As moral free agents we alone are responsible for what standards are used to guide our conduct.This applies not only to our inner forum, our conscience and how it guides us, but to the external forum, the community in which we live, work, and may disinterestedly interact.

Human service becomes “customer” service when an goods or services transaction forms the basis of the interaction

Customer service is at its most basic human service, service to human beings, human interaction, relationship building. By human services, I mean a broad range of interdisciplinary services whose commitment is jointly and individually to improve the overall quality of life in diverse populations through guidance in meeting basic human needs and support remediating real or perceived social challenges.  Human service becomes “customer” service when a goods or services transaction forms the basis of the interaction but it is still a subset of human services. Accordingly, customer service cannot separate itself from the humane aspect, the relationship aspect of its nature. The problem I have with the Forbes article is that, true to the materialist consumerist interests of Forbes, the article defines customer service purely in terms of selling and purchasing relationships but in the context of the so-called, malapropism, funeral service industry. Customer service must be human service, especially in the funeral services professions. Human service and hence customer service in this framework is near impossible on a corporate or industrial scale for reasons I’d be happy to substantiate in another article, if required.

Try doing this on Facebook or in cyberspace!

The second term that raised my suspicions is “deathcare.” We can defined death care as the care given to the dead or as post-mortem care. This would involve respectful and dignified custodianship and preparation of the dead body for whatever funeralization rites and rituals are appropriate as defined by the deceased individual during his or her life or as requested by the survivors. We must not oversimplify deathcare with the deathcare services businesses and industries that commonly provide services related to the dead body and death traditions, that is, preparation of the dead body (removal, embalming, cosmetology, etc.), funeral rituals, disposal (burial, cremation, etc.), and memorialization. The deathcare business includes for example funeral homes and their operations, including transporation services; containers like caskets, coffins, urns; accelerated decomposition services such as alkaline hydrolysis, cremation, etc.; cemeteries and burial plots, and headstones, markers, etc. What we most neglect in the discussion of deathcare services is psychospiritual care, and here we must include the professional bereavement chaplain and some but not most clergy.

The phrase that most raised my hackles is “funeral home industry.” First of all, the funeral home is not an industry. It may operate like a business but it is a professional operation requiring very specific training and licensure in most places. Most states require a trained and licensed funeral director to at least oversee the operations of a funeral home. The term “funeral home industry” is grossly misleading and deceptive because it creates an image of the traditional funeral home with all of its warmth and amenities together with the dignified and compassionate professional funeral director at its helm. Nothing could be farther from the truth if one looks at the funeral services industry, the more correct designation for the funeral services groups and corporations such as Newcomer Funeral Services Group, Service Corporation International (Dignity Memorial) or StoneMor, who operate more like waste disposal business than funeral homes. Remember corporations operate according to policies, procedures, protocols and most of all the bottom line and shareholder satisfaction. No room here for stuff like compassion, empathy, much less “human service”.

Their focus is twofold: dignified care of the dead and compassionate care of the living.

The traditional, community funeral home is a hub of interdisciplinary teamwork.

The role of the funeral services provider, more accurately the funeral services team, is just that: to provide human services. Those human services are provided by a team of specialists that range from the funeral home cleaning and maintenance person(s), to the housekeeper, the groundskeeper, the funeral home assistants, the behind the scenes professionals (the cosmetologist, the hair stylist, the embalmer), to the front of house staff (the assistants, the funeral director(s)), to the psychospiritual care provider (the funeral home chaplain or associated clergyperson). Their focus is twofold: dignified care of the dead and compassionate care of the living. The human services aspect persists far beyond the care provided with the first call, the removal, the arrangements conference, the chaplain visit and consultation, the visitation or the funeral; what happens at any of these milestones significantly affects the survivors during, immediately after the services, and well into the future, perhaps for years. That’s what the funeral services industry, the large groups, the corporations can’t provide but what the local family-owned funeral home pride themselves in: the human side of funeral services. So be clear on this point: once you start talking “industry” you are not talking “human”. Period.

So far I’ve taken issue only with three phrases that occur in the title of the article alone. But what about the remainder of the so-called article at issue? Well, there’s not much to say about it because the bulk of it is made up of questions put to three selected funeral directors and their responses. Their responses are totally acceptable in terms of the language, and to be honest I can’t find much with which I’d tend to disagree. The funeral directors seem to have their acts in order and say the right things. They are in a highly competitive business and have to be realistic, not necessarily traditional. Read into that what you like.

It should be clear by this point that I do not advocate virtual or technological or corporate solutions to anything as profound as the death experience or any occurrence of acute traumatic bereavement. Electronic signals, bits and bytes, virtual compassion just do not and cannot replace the warmth of human spirit, the compassionate embrace of a friend or loved one, the immediacy of the death experience, the real-ization of the death and its sequellae. The funeral home and its resident and on-call team members are the experts in offering compassion and comfort and no social networking scheme, no corporate disposal package, no virtual event and no DVD can replace the authenticity and true empathic response of face-to-face, human-to-human, verbal and non-verbal communications, the symbols and rituals that give meaning to this most mysterious of life events, death.

… some things just have to be delivered locally and face-to-face; these include sex, making friends, spiritual care, funeralization services.

This is what we do.

The Editor

 


Editor’s Note: Solomon’s self-description reads line a narcissist’s mini-bio: “I’m best known as an author, keynote speaker, consultant, and thought leader in customer service, customer experience, company culture, leadership, hospitality, innovation, entrepreneurship and consumer trends. I travel nationally and worldwide, and home base is metro Seattle. Reach me at 484-343-5881 or micah@micahsolomon.com or http://www.micahsolomon.com” We’ve contacted him for a comment on this editorial.


Acknowledgement: I’d like to extend my special thanks to my colleagues on LinkedIn, Ms Linda Williams M. Ed., M. Th., who describes herself as an Entrepreneur, Virtual Event Planner and Facilitator, Instructional Designer, Educator, Inspirational Speaker”.” Ms Williams describes her business, In-Person Away Virtual Events, as an operation that provides “our clients, their families, and friends with a virtual alternative to come together in an engaging, realistic and meaningful way, as well as host and attend social events, without breaking the bank on travel expenses.” Ms Williams does not advocate virtual resources as a substitute for real presence but only as a valuable alternative affording an opportunity to share where no other viable options are available. I agree.


 

Politics, Power, Patronage and Conflicts of Interest: The Albany County Coroners Office

From its Very Beginnings, the Office of the Coroner was Tainted by Politics, Greed and Corruption.

The office of the coroner has existed for about 800 years and began in England, in the 12th century (1194) when the office of the “crowner” was created to investigate suspected felony deaths. Then, as now, there was government interest in such deaths and it wasn’t justice or public health. You see, the coroner, if he found that the death was due to a felony, would then investigate and confiscate the felon’s property, which went to the crown. Of course the coroner would get a cut of the goods, too. So, from its very beginnings, the office of the coroner was tainted by politics, greed and corruption. Add to this toxic mix the Democrat political machine in Albany, and it can’t get much worse.


Three out of the four incumbent coroners are Guess what? funeral directors actively practicing in the Albany County region. Charles Smoot, the de rigueur token African American at the Albany County Coroner’s office, and one coroner the others would like to get rid of for a number of reasons, John Keegan, and Paul Marra are funeral directors and work as coroners. There’s a conflict of interest here because the coroner has to call a funeral director or funeral home to take custody of the body after the investigation. If you were in the business, who would you call?

Timothy Cavenaugh owes his claim to the coroner’s office to his political connections and to the fact that his father, James Cavenaugh, was Albany County Coroner before him. It appears that the Albany County coroner is not only political, it’s hereditary.

You’ve all seen the Newcomer Cryptkeeper ads on TV.

It does get worse, though, and here’s how: One of the contenders for the elected position is Frank Simmons, another funeral director, who — according to the recent Albany Times Union report —  works for Guess who? Newcomer Funerals and Cremations in Albany. Yes, that’s the same nickel-and-diming, factory funeral provider that’s part of the Newcomer Funeral Services Group, the funeral home chain that operates in some 10 states. Newcomer just opened a new location in Latham and it seems they need more bodies so why not run for coroner? Does anyone see the plan, the agenda, the potential for corruption and conflicts of interest in this coroner system as it operates in Albany County? (The Holubs dumpster-diving moghuls of the Ghettochopper, that is, Pricechopper fame have bought a share of Albany government; now it’s Newcomer Funerals and Cremations who what their share of the local action?)


Editor’s Note:

If you haven’t had the opportunity to read our articles on Newcomer Funerals and Cremations, Service Corporation International (a.k.a. Dignity Memorial), and StoneMor, please see our articles at:


In a 2010 article published in the Times Union  (Coroner saw much in his decades on job, Times Union, November 24, 2010) reported on an Albany County Coroner, Bill Loetterle (now deceased, see his obituary), in which Loetterle describes some of his experiences, and provides some insights into the operations of the coroner’s position in Albany County. He describes how in one case he was ready to call a murder, the police stepped in and overruled him calling it a suicide. Sends up red flags already. He describes serious mistakes being made in the coroner’s office like getting names wrong for the bodies in their custody. In that article, Dr Jeffrey Hubbard, a pathologist working with the Albany County Coroners Office is quoted as saying “the coroners office doesn’t have the answers and doesn’t know when they are going to come about. They are waiting for the pathologist, or pathology lab or for the police.” Makes you wonder why there’s a coroners office in the first place.

Then why have the extra level, the coroners, if they don’t have the answers and have to rely on the pathologist or the police? The County of Albany is already paying the pathologists and the police are already on the payroll. Sounds political and corrupt to us.

You might go back to Loetterle’s tale about the homicide called suicide by the police, overruling the opinion of the coroner. Do you really think that isn’t possible given the fact that the politics in Albany County run law enforcement and the coroners office? Better think again!

Former Albany County Coroner William Loetterle was a Purchasing Agent at GE

So, Loetterle (A Democrat, of course!) came on board as an appointed part-time coroner in 1979 and stayed on the job until 2010, 30 years! Loetterle worked for GE as a purchasing agent. That’s the qualification of the guy who’s going to determine the circumstances of a suspicious or unattended death, whether on the street or in the hospital, and sign the death certificate. It’s no wonder that death statistics are so screwed up!

In the TU 2010 article, though, Mr Loetterle, if you don’t believe he was part of the machine, totally unqualified and just outright ignorant, we read that in his “educated” opinion, “having coroners is better than having medical examiners because it’s much less costly for the taxpayers.” We’ve done a thorough study of the coroner and ME system and we know that that statement is categorically untrue and incorrect, as we’ll point out below.

Albany County Coroners are so good that they actually sent a woman who was still alive to the morgue!

The coroner is poorly trained and doesn’t have the necessary education to do the job

Furthermore, the office of coroner is for all practical purposes antiquated and obsolete. Moreover, it’s more costly to taxpayers because it actually duplicates effort and costs, and is actually detrimental to the public health efforts and programs at state and federal level because the coroner is poorly trained and doesn’t have the necessary education to do the job. That and the fact that it’s an elected position and only those candidates that get local political party approval get on the ballot.


Incompetence goes viral….

In a New York Times article, the writer refers to the coroners office as a “relic.” The article goes on to describe how an elderly woman was found in her apartment in an Albany complex for the elderly:

The old woman was sprawled on her living room floor, cold and motionless, and the apartment manager who found her on Wednesday was sure she was gone. Paramedics and the Albany County Coroner… found no heartbeat, no pulse, no breath or other signs of life, and the [Albany] coroner declared her officially dead.

They zipped Mildred C. Clarke, 86, into a body bag, took her to the morgue at the Albany Medical Center Hospital and left her in a room where corpses are kept at 40 degrees, pending autopsies or funerals. About 90 minutes later, the chief morgue attendant went in to transfer her to a funeral home.  (NYTimes

Albany paramedics and an Albany County coroner declare the woman dead, transfer her to Albany Medical Center, and no one there has any interest in confirming she’s dead or alive, and she gets put into a refrigerator where she stays until a morgue attendant notices the body bag moving. Something out of a horror flick? Hell, NO! It’s Albany County and Albany Medical Center at work!

Lucky she wasn’t an organ donor! But according to a NYT follow-up report Mrs Clark later died a week later at Albany Medical Center of ‘undisclosed causes,’ according to an Albany Medical Center spokesperson. (NYTimes)

William X Kienzle even includes the incident in his book, Requiem for Moses  (Kienzle, William X. Requiem for Moses. Kansas City: Andrews McMeel Pub, 2013). That’s how Albany County gets on the map, we suppose.


So that brings us to another Times Union article published just recently, on May 23, 2017, entitled “Albany coroners race could have Democratic Primary. Democratic nominees face 4 others in Albany County” The reporter writes, “following a long, often contentious and disorganized Albany County Democratic Committee meeting…two incumbent coroners secured the Democratic nomination” for the coroner posts up for re-election. Four others were also endorsed by the Democrats. Can it get any more political?

Of course, the Albany County Democratic Committee chairman, Jack Flynn, would not comment on the strong interest in the coroner post but we will.

Albany County: No politics. No power. No patronage. No way!

A couple of years ago, Albany County considered changing over to the medical examiner system where a licensed and specially trained physician would do the death investigations (“Charter panel weighs coroner’s role,” Times Union, April 29, 2013). That article describes the Albany County Charter Committee as “11-member panel will tread lightly around the perception that it’s bent on curtailing anyone’s power.” Power. Not the public’s interests or welfare but power. The article is otherwise uninformative beyond confirming the corruption of the Albany Democratic machine and the infighting.

Somehow Albany has managed to misinform and keep the electorate ignorant and County Executive McCoy, Democratic Committee chairman Flynn, Majority Leader Frank Commisso (majority leader since 1993!), and certainly not the coroners or their highly-paid local pathologists or Albany Medical Center, whose facilities the Albany County Coroners Office uses for storing bodies and for forensic examinations. They all have an interest in keeping the obsolete and antiquated Albany County Coroners Office in place despite good evidence that it should be dumped and replaced by a medical examiner system. But no politics, no power, no patronage? No way!

This wouldn’t be a political position and would be governed by the professional ethics and oversight agencies that watchdog physician’s activities. But that wouldn’t be something the Albany Democrats would be interested in, would it? No politics. No power. No patrons. No way!

We should mention here that both Schenectady and Rensselaer Counties, as well as the majority of the rest of the country, especially those more advanced locales, have opted for the medical examiner system over and against the coroner system. There are many good reasons for this and we’ll be discussing them in future parts of this series of articles. The unfounded opinion of some supporters of the Albany County Coroners Office that the coroner system is less expensive to tax payers are misinformed and make no sense. The coroner system is in most studies of the system found to be incompetent, inefficient, expensive, and detrimental to the public’s health. Too many unqualified or politically ambitious people tend to seek these offices and should take their egos on a vacation. Coroners, at least the Albany County Coroners, have another agenda, as we’ll point out below.

But in the old days, local docs could be found who would sell their signature for a Tootsie Roll., and we have evidence of one physician, now deceased, who assisted the Office of the Albany County Coroner by signing death certificates for a fee-per-signature; he was actually selling his signature for a fee, and didn’t give a damn what was on the DC. His cause of death was always ASD, heart disease! If you examine the death certificates he signed you’ll find he certified almost every single death inappropriately using an abbreviation (more on this later), ASD, “arteriosclerotic disease”, making the false impression that almost every death investigated by the Office of the Coroner was due to heart disease. Think of what that could mean to national statistics on death due to heart disease if such corruption is widespread! It is. And published studies prove that fact. Scientific, peer-reviewed studies show that heart disease as a cause of death was a highly reported fake cause of death. It was over-reported by ignorant people completing death certificates with no qualifications, or who didn’t really care what the cause of death was, so cardiac death was an easy way out.  Frequently still is.

Investigating Deaths with Almost No Qualifications!

Studies also show that coroners and many physicians do not know how to properly complete a death certificate. And many physicians don’t know when they are legally authorized to sign a death certificate, frequently giving an incorrect cause of death. If physicians can make those blunders think of the damage an untrained, poorly educated coroner like Bill Loetterle, Charles Smoot and others like them can do!

The On-call coroner Frequently Doesn’t Even Go to the Scene but Completes and Signs a Death Certificate

If it works for one, it’ll work for many. This scandalous practice continues to be the case. We have received information from the Albany County Coroner’s office that when a call reporting a death is made to the Office of the Albany County Coroner, the coroner goes directly to the scene of the death, investigates, makes his report, and, depending on his findings, completes the death certificate and signs it. That’s what the coroner’s office tells us.  What we have learned from some professionals who work with the Albany County Coroner’s Office is that the on-call coroner frequently doesn’t even go to the scene but completes and signs a death certificate. Incredible? Maybe, but really quite likely knowing how Albany County operates.

Now let’s have a closer look at Albany County before we proceed with a more detailed discussion of what MEs and coroners are required to do and how it affects us as individuals, and as a state and nation. Albany has been a Democrat party stronghold literally for generations, and the Party has a stranglehold on public office. Most of the institutions in the City of Albany and Albany County are controlled by the local Democrats who have established a powerful system of patronage: If you’re not a Democrat and a log-roller, or you don’t know someone in City Hall, you simply don’t get a job or you don’t get elected. It’s a simple but corrupt system to say the least. Qualifications or credentials may play a role but it’s really who you know, not what you know. So it’s no big surprise to note that all of the Albany County Coroners, all elected officials, are all Democrats.

You may also find it interesting to know that two of the four coroners are licensed funeral directors running local funeral homes, Paul Marra of Marra Funeral Home (Cohoes), and John Keegan of Magin & Keegan Funeral Home (Albany). One of the coroners, Charles Smoot, claims to be a licensed funeral director, and if he is he must be doing behind the scenes work – so-called “trade” work — for other funeral homes; no one seems to know where he works but the Albany County Coroner’s office confirms that he is a licensed funeral director. Informants in the funeral services business in Albany tell us they never see him at any continuing education events, a requirement for funeral directors and for coroners. So Smoot, as we have mentioned, may be just a fixture in the Coroners Office, the token, but even so, he’s not popular in the Albany County Coroners Office. They’ve been trying to get rid of him for some time now, we hear. We also have information that alleged funeral director-coroner Charles Smoot has close connections with Anthony Perniciaro of the McLoughlin & Mason Funeral Home (Troy) so guess who’s likely to get Smoot’s bodies.

How Public Office is Inherited in Albany County

The fourth Albany County coroner is Timothy Cavanaugh is a good example of how positions in the Albany Democrat machine get handed out, or in Cavanaugh’s case, handed down. Timothy is the son of a former, now dead, Albany County coroner, James Cavanaugh. The Cavanaugh dynasty is an example of how public office is inherited in Albany County. The same is true of one other coroner, Paul Marra, son of former coroner John Marra, also of Marra funeral Home in Cohoes. See the patterns? We’d also like to note that Paul Marra and John Keegan are not listed as owners on their respective funeral home web pages. We find that rather questionable, since we feel that those web pages should list the owners’ names or at least let the visitor know who is running the show. Or is does this have more sinister implications related to the owner’s holding a public elected office and possible conflicts of interest. You know, of course, that the coroners have to contact a licensed funeral home to transfer and take custody of the body once the investigation is completed.

Magin & Keegan Funeral Home, Cohoes

So we found it a bit suspicious when we asked about funeral homes used by the coroners, the Albany County Coroner’s Office could provide no information on which funeral homes the coroner’s tend to use for transferring the deceased. Three coroners who are funeral directors, two of whom own funeral homes, and one of which claims to be a licensed funeral director with close connections with a Troy funeral home. Now there couldn’t be any conflict or interest or abuse of public office here, could there? Not in Albany County?

And it does get even worse…

John Keegan not only co-owns and operates Capital District Affordable Cremations LLC in Albany, New York, Anthony Pernicaro of McLoughlan and Mason Funeral Home, Troy, is also one of the co-owners. That’s the same Anthony Pernicaro and the same McLoughlan and Mason Funeral Home we connected with Albany County Coroner Charles Smoot! Insider information received from local funeral home operators indicates that the three Albany County Coroner/Funeral Directors are abusing their positions to steer business to their own funeral homes and their other businesses.

Given the importance of ethics and integrity in public office and the adverse effect on health statistics information collected by death investigators like coroners, you’d think recordkeeping would be a high-priority item on the list of coroner administrative requirements; after all, it’s the office that is required to collect information and report it on such a serious occurrence such as a death. Well, recordkeeping is not really a very high priority in the Albany County Office of Coroners.

Here are just a couple of deficiencies we found in our investigation:

First of all, we place great value on documentation and fact-finding. This requires a system and it also requires a knowledge of how information and data collection affect other departments, programs and even government agencies. Apparently, the Albany County Coroners Office got left in the 1300s, while other locales changed over to the medical examiner system or at least developed data collection forms that reflect the importance of the death investigation data collected during the coroner call.

If anything clearly demonstrates the substandard workings of the Albany County Coroners Office, it’s the form used for documenting the death investigation. Here’s an Albany County Coroners Call Sheet used to document the facts of the scene investigation. Compare it to this one from Indiana (+coroners general death investigation protocol_indiana)or even this simplified one from Cleveland (+Coroner-Call Sheet (Cleveland Ohio)). But our investigation found even more substandard practices in the Albany County Coroners Office. Here are just a few:

  • No up-to-date or upgraded software for entering and administering information collected by coroners (A key employee of the Albany coroners’ office tells us that the software they are using dates back to the 1980’s and has not been updated; the office can’t do queries or generate reports from the software. What’s up with this, Albany County?) (Per information received from the Coroners Office, “The computer system used by The Albany County Coroner’s Office is an internal spread sheet that has been created for our use. All records are also kept as paper copy within the Albany County Hall of Records.”)
  • No way to determine which coroner had which case and when (Wouldn’t that be of interest when you consider almost 1000 coroner calls in 2015 and more than 900 coroner calls in 2016?)
  • No way to report cases that were closed without autopsy and those that went to autopsy
  • No way to determine which coroner used which funeral home to transfer the body Now that’s convenient, isn’t it, considering that three of the coroners are funeral directors, two of whom own funeral homes, and one of whom allegedly has a close connection with a Troy funeral home?)
  • An unacceptable delay in getting autopsy reports: up to 90 days! When cases go to autopsy, there is a significant delay in getting the autopsy reports from the medicolegal/forensic pathologist (the Albany coroners office has four pathologists on call Drs Hubbard, Sikirica, Balasubramaniam (“Dr Bala”), and a Dr Ing, and one physician assisting the coroners, a Dr John Len). So why the delay in the autopsy reports and the consequent delay in closing the case?
  • Apparently there is no way for the coroners office to report which cases are pending closure and which are closed.
  • Cases are not tabulated by coroner; they are tabulated only as a total The Albany County Office of Coroners is unable to list dates of coroner’s calls with a corresponding coroner’s name, location, funeral home, or case closing date. We find this to be gross dereliction of responsibilities!
  • The Albany County Office of Coroners does not keep a list of funeral homes used by the coroners. We don’t wonder Why? Do you?
  • Contrary to personal informal reports we have received, and which resulted in our interest in this topic, the Albany County Office of Coroners tells us that they have received no complaints regarding the performance of their coroners. (Per the Coroner’s Office, “As stated above any complaints against The Albany County Coroners would go through The Albany County Board of Legislators. In checking with them on this matter, no complaints have been filed against this office.” Do you wonder?)

Although the coroners have no medical training, and can be elected from any status in the general public, as long as they can get on the ballot. According to statute coroners must participate in a minimal death investigation course. The Albany County Office of Coroners reports that “all” county coroners receive annual training through the

  • New York State Association of Coroners and Medical Examiners (NYSACME)
  • The American Board of Medicolegal Death Investigation
  • The American Academy of Family Physicians (AAFP), and
  • Funeral Director CEU (continuing education units).

We note that the Albany County Office of Coroners response clearly reads “[a]ll of our coroners receive yearly training through those organizations. Does “all” mean all as in every, each? If it does we have some questions. One of those questions arise because we have personal communications from funeral professionals who state that they don’t see Charles Smoot at any of the funeral director continuing education events (CEU). Where is he getting his continuing training? Who’s paying for it? The answer to the first question is: Nobody knows. The answer to the second question is: We are.

Given the inadequate documentation, and without some documentation of a coroner’s whereabouts at a particular time a coroner’s case is called in and a death investigation is supposedly being done it will be very difficult if not impossible, to defend against any claims that the coroners are not attending at the death scene but are signing death certificates without due and diligent investigation. This is a serious issue and must be responded to and dealt with. We now publicly submit this question to the Albany County Office of Coroners and demand a response.

Here’s what the Albany County Budget for 2017 lists for the Albany County Coroners Office:

 Albany County Coroners Office Personnel Count

2015 2016 2017
A 1185 Personnel Count 6 6 6
A1185 Coroner $725,824 $733,039 $733,239
2014 2015 2016
A 1185 Personnel Count 6 6 6
A1185 Coroner $693,504 $727,294 $728,729

So the budget figures don’t lie but they also don’t tell the whole story. So we filed several demands for production of documents and information under the New York State Public Officers Law or the Freedom of Information Law. All criticisms aside, we have to give credit where credit is due: The clerk / administrator and confidential secretary at the Albany County Coroners Office have been very helpful and forthcoming, and we hope honest — in providing information in response to our demands. Unfortunately, much of what they provided does not speak in favor of the coroners office:

Albany Medical Center Propaganda

In 2015, Albany Medical Center performed all of 222 autopsies for the Albany County coroners. In 2016 , Albany Medical Center again performed a majority of our 230 autopsies for Albany County. Ellis Hospital began a contract with Albany County at this time but, according to the Coroners Office “a breakdown of these numbers is not possible with out going through each case by hand.” This is the 21st century, people! Everyone has computer software for keeping these sorts of records! Why doesn’t Albany County?

Albany County does not bill for out-of-county residence. If a person dies within Albany County, Albany County picks up the cost of Coroner involvement, pursuant to New York State Law. According to a Times Union report these costs totaled nearly $113,000 from January 2012 to August 2013 (“The dead’s tab: $61,426. When a patient flown to Albany Med dies, Albany County pays for the autopsy.” Times Union, November 25, 2014). During that same period the $61,426 for 56 outside cases in 2012 accounted for about 10 percent of the coroner’s overall $603,000 2013 budget. .But they can and should bill the cost back to the county of residence.

As mentioned above, the Albany County Coroners Office uses outside pathologists: Jeffrey Hubbard MD, Michael Sikirica MD, and Nadarajah Balasubramaniam MD a.k.a. Dr Bala. We demanded information regarding the costs of pathologist services and the Coroners Office provided these figures:

Pathology rates per patient:
Autopsy 770.00
Certification of Death 75.00
Review of records/exam/Certification 360.00

 

Amounts Paid to Pathologists
Per year
2015
Dr. Hubbard $46,980.00
Forensic Medical Services
Drs Sikirica and Balasubramaniam
$138,075.00
2016
Dr. Hubbard $68,125.00
Forensic Medical Services
Drs Sikirica and Balasubramaniam
$146,725.00

Albany Medical Center Autopsy Room

In addition to the three pathologists, John Len MD is a so-called physician assisting the coroners. Len was paid $3,350.00 in 2015, and $11,285.00 in 2016 for “assisting” Albany County coroners. Len, in other words, sells his signature to certify deaths when there is no personal physician.

Albany Medical Center has been the Albany County Coroners Office’s primary autopsy and lab and facility for the years 2015 and 2016. Ellis Hospital (Schenectady) began a contract with Albany County at the end of 2016, it is on a trial basis continuing through 2017.

Amount Paid to Albany Medical Center (Autopsy Services)
2015
Albany Medical Center $198,890.94
2016
Albany Medical Center $189,532.98
Ellis Hospital $6,550.00

Additional Laboratory Testing Services: In 2015 and 2016 National Medical and Bender Laboratories were used for additional toxicology services.

2016
National Medical $7,242.00
Bender Laboratories $27,500.00
2015
National Medical $13,881.66
Bender Laboratories $1770.00

We have demanded this same information from the Schenectady and Rensselaer Medical Examiner Offices and from the Greene County Office of the Coroner. As of this writing, their responses are still outstanding. Once we receive that information, we will publish a comparison of the systems.

Literally thousands, perhaps tens of thousands of deaths in Albany County are in a limbo land thanks to the decrepit and irresponsible administration of coroner records in the Albany County Coroners Office

Whereas the New York State Department of Health (NYDOH) has implemented an Electronic Death Registration System (EDRS) in a number of counties in New York State,  implementation of the system in 2017 does not alter the fact that substandard recordkeeping in the Albany County Coroners Office has prevented any attempt at quality control or even retrieval of important data for administrative, study or research purposes. This means that information on literally thousands, perhaps tens of thousands of deaths in Albany County are in a limbo land thanks to the decrepit and irresponsible administration of coroner records in the Albany County Coroners Office.

It’s too little too late for many and we really have to ask the burning question, “Who dropped the ball for so many years?”

It’s the 21st century and it was a long time in finally coming but is still not fully implemented throughout the state, New York State’s Electronic Death Registration System (EDRS) in a secure web-based system for electronically registering deaths. EDRS simplifies the data collection process and enhances communication between health care providers and medical certifiers, medical examiners/coroners, funeral directors, and local registrars as they work together to register deaths. That having been said, it’s too little too late for many and we really have to ask the burning question, “Who dropped the ball for so many years?”

For now, though, Albany County Residents and our readers far and wide can draw their own conclusions about Albany County and it’s questionable rationale in keeping the obsolete, inefficient, and antiquated Albany County Coroners Office, apart from the obvious corrupt and self-serving political, power, patronage and economic interests involved.

We’d like to invite you to share your experiences of the coroner and medical examiner system with us. We’ll share them with our readers to enable them to be better informed and to improve their public health systems.

It’s time to do a forensic autopsy on Albany County and the Albany County Coroners Office!

Time to Autopsy the
Albany County Coroners Office
The Editor


Editor’s Note

The Albany Times Union reported that Mr Frank Simmons, one of the controversial candidates for Albany County Coroner, is an employee of Newcomer Funerals and Cremations: “Simmons, a funeral home director at New Comer Funerals and Cremations, intend[s] to petition to be on the ballot for the Democratic primary in September.” We have received information from a reliable source and in the funeral service business that Simmons is not employed by Newcomer but by the John J. Sandvidge Funeral Home, Troy. We are looking into this information and have notified Ms Amanda Fries, author of the Times Union article.


 

 
3 Comments

Posted by on May 25, 2017 in Abuse of Public Office, Albany, Albany County Coroner, Albany County Coroners Office, Albany County District Attorney, Albany County Elections, Albany County Executive, Albany County Executive, Albany County Legislature, Albany County Sheriff Department, Albany County Supervisor, Albany Police, Anthony Perniciaro, Arthur Fitch, Bill Loetterle, Bring out your dead, Bureau of Funeral Directing, Capital District, Charles Smoot, Conflict of Interest, Corruption, County Legislator, Craig D. Apple Sr., Dan McCoy, Daniel McCoy, David Soares, Death, Death Certificate, Death Investigation, Democratic Party Committee, Dignity Memorial, EDRS, Elected Official, Electronic Death Registration System, Favoritism, Frank Commisso, Frank Simmons, Freedom of Information Law, Greene County, Greene County Coroner, Greene County District Attorney, Greene County Sheriff, Hudson Valley, Jack Flynn, James Cavanaugh, Jeffrey Hubbard, John Keegan, John Len, Law Enforcement, Licensed Funeral Director, Magin & Keegan Funeral Home, Marra Funeral Home, McLoughlin & Mason Funeral Home, Michael Sikirica, Nadarajah Balasubramaniam, National Funeral Directors Association, New York State, New York State Funeral Directors Association, Newcomer Funeral Home, Newcomer Funeral Services Group, Newcomer Funerals and Cremations, Nick Facci, NYS Assembly, NYS Senate, P. David Soares, Paul Marra, Public Corruption, Rensselaer County Medical Examiner, Richard Touchette, Rick Touchette, Schenectady County Medical Examiner, SCI, Service Corporation International, StoneMor, Timmothy Cavanaugh, Uncategorized, William Loetterle

 

FTC Sells Out Consumers AGAIN!

Republished with Permission from the Funeralization Blog.

This is where you will learn what the funeral chains and funeral corporations, and their lackey the Federal Trade Commission (the federal agency that approves interstate mergers) do not want you to know.


And I have a bridge to sell you…

While you were texting or farting around on Facebook, the U.S. Federal Trade Commission (FTC) was selling you out to the funeral corporations. Keep texting and finding “friends” on Facebook and they’ll be composting you for the Whitehouse flowerbeds! Well, that’s one of the directions the death industry is taking if a Seattle project moves forward. The project is called the Urban Death Project, and it describes the process of turning dead humans into food (A Seattle based eco-friendly ‘initiative’ proposes a radical solution for urban food production: using human corpses as compost to feed crops). And then there’s freeze-drying and pulverization, then packaging. Or you can go for “resomation”, that is, dissolving the body and flushing it down to the sewers. It’s a market economy and it gets as weird as the weirdest ones among us. That’s because our government is handing over control to the corporations who will titillate and tantalize you to buy just about anything, if it means happy shareholders, big dividends, and profit. The Federal Trade Commission is handing over consumers’  choice to the huge corporations, including your deathcare choices.

This is where you’re at now.


In her book “American Way of Death” (1963) Jessica Mitford stunned America with vivid accounts of corruption and abuse in the death industry; in the updated sequel she revised some of her findings as the “American Way of Death Revisited”, published after Mitford’s death in 1996. Mitford didn’t change her opinion to any substantial degree. Nevertheless and by any standard of literary criticism, Mitford’s book was extremely biased by her problematic background, and was written by an obviously very disordered person, resulting in the book becoming a bestseller in the United States. Of course. But that was a time when America still had a hypocrite’s sense of decency, moral and ethical substance, and values. A lot has changed since Mitford published her books; America no longer has even a hypocrite’s sensitivities, only a chronic anxiety and paranoia inspired by rampant greed, dissatisfaction, denial and suspicion. We’ve come a long way in those 30 or so years, haven’t we?

One of the significant developments, however, one that is anecdotally attributed to Mitford’s muckraking and biased exposé, was the action taken by the Federal Trade Commission with its so-called Funeral Rule, requiring disclosure of a General Price List by funeral homes. The Rule requires funeral homes to provide consumers with accurate, itemized price information and various other disclosures about funeral goods and services. Another interesting observation is that Mitford’s rants in 1963, and her revised rants in 1998 were, to some appreciable extent, prophetic— what in 1963-98 was “muckraking” and biased is true reality in 2017 — but the key players have changed.

Or Final Rites

With the growth of the “Walmart-style” [click here to read our article] funeral home chains and factory funeral home groups like Newcomer Funeral Service Group (HQ in Topeka, Kansas) and its Newcomer Funerals and Cremations (locally in Albany and Latham), Service Corporation International (SCI) a.k.a. Dignity Memorial, StoneMor , and others (See “10 Companies that Control the Death Industry”). Families are manipulated into buying expensive goods and services they don’t need or want. Prepaid funeral money vanishes into thin air. Body parts are sold on the black market. Eight states force families to pay a funeral director even if they conduct a home funeral with no need for help from outsiders — not that we are suggesting you should start doing DYI funerals at home without some expert inputs, we do object to the “requirement to pay” for services not necessarily needed. But a consumer movement is now awakening, and Americans are asserting their rights over a key part of life, just as they did in the past with the natural childbirth and right-to-die movements. The two most prominent leaders of that movement are the authors of the book Final Rights: Reclaiming the American Way of Death, Joshua Slocum, executive director of Funeral Consumers Alliance, and Lisa Carlson, executive director of Funeral Ethics Organization. In the book they join forces to expose wrongdoing, inform consumers of their rights, and propose legal reforms. The book includes state-by-state summaries of laws, regulations, services, and consumer concerns. (Final Rights: Reclaiming the American Way of Death  by Josh Slocum and Lisa Carlson; for other resources please see Funeral Consumers Alliance). Again, you have to be interested to pick up the book; and we advise caution whenever you read someone else’s interpretations, but it’s certainly better than continuing blindly.

Synergy Means the Corps get More Control for their Investment!

You’ve probably heard enough about Newcomer Funeral Service Group with its chain funeral homes in Albany and Latham, NY, and their questionable practices, smokescreen advertising, and irresponsible hiring practices so we’ll move on to more dangerous species of lurkers with their eyes on your credit card. This time we’ll go after Service Corporation International (SCI) who is known to consumers as Dignity Memorial, an addition you’ll probably see alongside the familiar family funeral home names that they’ve gobbled up. See Dignity Memorial, think Service Corporation International and think of a funeral-Walmart with more than 2,100 locations across the US, Canada, Puerto Rico and controlling more than 15% of the death market in the US. Think about a greedy corporation that is continuously grabbing for more and giving less. And we’ll look at another resident of the corporate Ghouls Gulch, StoneMor Partners, who are in the cemeteries acquisition business.

Synergy is the concept that the value and performance of two companies combined will be greater than the sum of the separate individual parts.


 

Bring Out Your Dead! A Monty Python Prophesy

A Message from the Editor

We’ve been sharing some posts on the funeral business and deathcare from several other sites. While this is not the focus of this blog, we don’t mind because the posts have attracted substantial interest. This post will be the last deathcare post we will be re-publishing on this blog. If you want to continue reading about deathcare in the US, please go to the following sites and follow them. Glad you are enjoying the posts so much but we have to get back to local political and social issues.

You can visit the following blogs for posts on death, dying, funeral services, and other death-related topics:

Thanatology Café
Spirituality, Bereavement & Grief Care
Pastoral CareHomiletics & Spiritual Care
The Church, Ministry, and Pastoral Care

Happy Holidays!
The Editor


Republished with Permission from Thanatology Café.

There is a great deal to be said about our healthcare and deathcare industries in the US, they are similar in many respects and exhibit similar functional flaws in a general sense. In the humanectomized materialist consumerism driven culture in which we live, the corporations have reduced most of us to human means to a corporate end. Most of US humanity has been dehumanized to the level of mere consumers. This is not a new development, however, and can be read in many quasi-prophetic sources.

In a recent conversation with a licensed funeral director and funeral home operator, who read our article on Nicholas Facci and Newcomer Funerals and Cremations (March 26, 2017), we discussed among other things the funeral chains’ exploitation of the demise of our traditions. We continue that discussion here together with some and some interesting anecdotes about the Albany County Coroner’s office.

After that discussion, I couldn’t help but think about one of the many hysterical scenes in the Monty Python film, “Monty Python and the Holy Grail” or of the grim portrayal by Dr John B. Huber of the Manchurian Plague (20th c.) and the Black Plague (14th c.).

Monty Python’s “Holy Grail”

The scene takes place during the Black Plague in medieval somewhere, and opens with the sounds of strange medieval music. Discordant and sparse images. Wailings and groanings. Close up of contorted face upside down. A leg falls across it. Creaking noise. The bodies lurch away from and scene pans out to reveal they are amongst a huge pile of bodies on a swaying cart that is lumbering away from the viewer. It is pulled by a couple of ragged, dirty emaciated wretches, the cart drivers. Behind the cart walks another large man, a slightly more prosperous Porter, wearing a black hood and looking rather sinister. The Porter is carrying an emaciated old man over his shoulder who is still moving, and protests “I’m not dead!” The dialogue goes something like this:

The scene: (The Porter carrying an old man slung over his shoulder, approaches the cart and the cart driver…)
Cart Driver: Bring out your dead!
Porter: Here’s one!
Cart Driver: Ninepence.
Old man: I’m not dead!
Card Driver: What?
Porter: Nothing…Here’s your ninepence.
Cart Driver: Er…He says he’s not dead!
Porter: Yes he is.
Old Man: I’m not.
Cart Driver: He isn’t.
Porter: Well he will be soon. He’s very ill.
Old Man: I’m getting better!
Porter: No you’re not. You’ll be stone-dead in a moment.
Cart Driver: I can’t take him like that; it’s against regulations!
Old Man: I don’t want to go on the cart!
Porter: Oh don’t be such a baby.
Cart Driver: I can’t take him like that!
Old Man: I feel fine!
Porter: Oh, do us a favor…
Cart Driver: I can’t.
Porter: Well, can you hang around a couple of minutes? He won’t be long…
Cart Driver: I promised I’d be at the Robinson’s. They’ve lost nine today.
Porter: Well, when’s your next round?
Cart Driver: Thursday.
Old Man: I think I’ll go for a walk.
Porter: (To the Old Man) You’re not fooling anyone, you know! (to the Cart Driver) Look. Isn’t there something you can do?
Old Man: (Singing) I feel happy, I feel happy!
The Cart Driver looks at the Porter for a moment. Then they both do a quick furtive look up and down the street. The Cart Driver very swiftly brings up a club and hits the Old Man on the head. (Out of shot but the singing stops after a loud bonk noise.)
Porter: Ah! Thanks very much! (Handing over the ninepence) See you on Thursday!
(Tossing old man onto the bodies on the cart)
Cart Driver: That’s all right! See you on Thursday.

(View the clip on YouTube)

While transcribing the dialogue I thought to myself how prophetic this 1975 spoof was.  More than 40 years later we can watch this clip and it sends cold shivers down your spine. Back then what was morbidly hilarious has become stark reality for us today.

“Bring out your dead!” Newcomer Funerals and Cremations TV Ads.

Cryptkeeper Newcomer Ad

There you are, sitting enjoying a snack thinking “Life is good!” And Warren “Ren” Newcomer, the cadaver-like founder of the Newcomer Funeral Services Group based in Wichita, Kansas, appears on your television screen. He’s the 21st century version of the Cryptkeeper and plays the part really well. He looks like an embalming gone awry and oozes a false compassion and insincere expression that makes you want to choke on your chips. Here’s a guy who has made millions exploiting the deaths of loved ones and doing his part to destroy our death traditions while grinning like a corpse on the way to the bank.  Newcomer Funeral Services Group has two locations in the Albany, New York, area, and has a presence in some 10 states. There are other similar funeral chains, Walmart-type factory funeral companies that have bought up private funeral businesses, cemeteries and crematoriums across the country. They operate under names like Service Corporation International (SCI), Dignity Memorial™, StoneMor Partners, Precoa, and of course, Newcomer Funerals and Corpse Disposal. What their advertising and marketing messages say to us, despite the actors and the phony compassion, is what Monty Python is teaching: “Bring out your dead!” Toss them on the cart and we’ll see you on Thursday (and don’t forget your checkbook or credit card).

“I’m Not Dead!” The Office of the Albany County Coroner declares a woman dead but she revives in the morgue

In New York Times article “They Said She Was D.O.A., But Then the Body Bag Moved” (Robert D. McFadden, 11/18/94) The author reports that Albany County Coroner Philip Furie and  Paramedics allegedly “found no heartbeat, no pulse, no breath or other signs of life, and the coroner declared her officially dead.”  So they “ zipped Mildred C. Clarke,  into a body bag, took her to the morgue at the Albany Medical Center Hospital and left her in a room where corpses are kept at 40 degrees, pending autopsies or funerals. About 90 minutes later, the chief morgue attendant went in to transfer her to a funeral home. “ The attendant noticed some movement in the body bag, unzipped it and found that Mildred was still breathing. She was moved to intensive care and treated but the case has never been explained. The L.A. Times reports later that “Mildred Clark, the 86-year-old woman who spent 90 minutes in a morgue cooler last week after mistakenly being declared dead, died Wednesday of undisclosed ailments, a hospital spokesman said…. Albany Medical Center Hospital spokesman Richard Puff said Clark’s family had requested that the cause of death be withheld.” Any guesses as to the cause of death?

According to the article, “Albany is the only major city in New York State that does not have a medical examiner, an official who is trained in forensic pathology, and this would be a real advantage,”  The office of the coroner is  a relic still found  in many American cities. Albany elects four coroners to declare deaths and investigate their  causes. They have no medical training but are required to attend a “death investigation course.”  The coroners are expected to evaluate crime scenes and suspicious deaths, but they have no medical training.

We’re investigating some leads relating to the performance of the Albany County Coroners, and will report on our findings in a future article. We suspect that the Albany County Coroner isn’t very popular among local funeral directors. But Hey! this is Smalbany, isn’t it? There’s a job for every misfit in the Albany Democratic Machine, isn’t there?

“Look. Isn’t there something you can do? Ah! Thanks very much! See you on Thursday.” Inconvenience of the Dying Process.

We’re so very busy and so much in a rush. Why? Because our handlers tell us we are. We’ve lost our sense for distinguishing what is nice and what is necessary. We no longer have to think. Advertisers tell us what we need. Marketers tell us what to ask for. Government tells us how to live. Churches tell us how to die. Emails tell us we need to Hurry! and to Rush! because time is running out to buy a certain something. Hell! We don’t even die in peace. Hospitals transform us into cyborgs with tubes and electrodes at every available spot, and when all else fails, they still want to provide “billable services.” Only when you have had enough watching the technology fail do you scream STOP! Even when the so-called healthcare team has the good sense to admit that they can’t do anything more, they recommend shipping what’s left of mom or dad to hospice. And so at hospice the saga continues. When death finally occurs, whether it’s helped along or drags out to the end, we are still in a hurry, still have other things to do. But yet again, the materialist consumerism we are addicted to has the solution for immediate relief of any inconvenience, even death. There are customized death packages for every budget ranging from direct burial or direct cremation to the “traditional funeral.” Just ask for the Detailed Price List required by the FTC’s Funeral Rule and prepare to be nickel-and-dimed. You have abandoned the traditional funeral home with the family funeral director and have opted for the Walmart funeral chain, the factory funeral service provider. And you deserve everything you get. Sorry but it’s true.

We’ve all read about states like Oregon and Washington that have legislated physician-assisted suicide (PAS), euthanasia in Belgium, the Netherlands, and Switzerland. We all know about the hospice movement that has degenerated into another instance of corporate exploitation of death and the demise of the family. So it shouldn’t come as a big surprise that Monty Python prophesied the hastening of death movement. True, we no longer use a club to help the dying along; we’ve become much more refined in the 21st century. We now use chemicals and drugs. Or, if we’ve made mom or dad into an ICU cyborg, we simply remove the respirator, inject some morphine and “Ah! Thanks very much. See you on Thursday” at the viewing. We’ve come a long way into our degeneration!

Get the shocking truth about Service Corporation International (SCI) here.

We really have to chuckle when we read such crapola like “Service Corporation International is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor. (SCI site at , last accessed on April 6, 2017). If you’re ready to believe that operations like SCI or Newcomer, corporations with their eyes on the bottom line, with their programmed funeral directors and staff operating on a corporate agenda, are there to do what the family funeral home once did, you’re already brain dead. SCI is constantly being sued, settling, or paying out huge judgments resulting from their mistakes. But when you’re making billions, who cares. The living keep dying; sky’s the limit! Get on the cart.


A bit of history: In 1962, Robert L. Waltrip, a licensed funeral director who grew up in his family’s funeral business, founded Service Corpration International. SCI started out as a small network of funeral homes and cemeteries in the Houston, Texas, area.

SCI gradually increased its offshore presence, and it continued to acquire business interests in North America. Since the late 1990s the US and Canadian marketplaces a  saturated battleground of competing companies intent on buying up and exploiting the deathcare business sector. SCI, In the course of the melee, Alderwoods Group and Stewart Enterprises emerged as the three principal companies in the resulting funeral corporation industry. As of December 31, 1999, SCI owned and operated 3,823 funeral service locations, 525 cemeteries, 198 crematoria and two insurance operations located in 20 countries on five continents. In 1999, SCI introduced Dignity Memorial, the first transcontinental brand offering deathcare goods and services in North America. By consolidating its network of funeral homes and cemeteries under a single brand, SCI expected that they could create a recognizable and marketable brand image. In 2000, poor market conditions forced SCI to reevaluate operations. While foreign operations had once shown promise, nearly 70 percent of SCI’s revenue was generated by operations in the United States and Canada. The company decided to divest many of its offshore businesses, in addition to many North American funeral homes and cemeteries. The UK arm now operates as Dignity PLC.


“I don’t want to go on the cart!” How we treat our dying; how we treat ourselves.

Monty Python presents an interesting scenario at a time when Jessica Mitford was enjoying the fruits of her muckraking book, “American Way of Death,” (1963), and the funeral home chains and funeral service factory corporations were reaching their peak of exploitation when Mitford’s “American Way of Death Revisited” was poshumously published (1998). Monty Python had it right. But we all laughed our way straight to hell.

 

J.B. Huber MD: “Psychology of Grave Epidemics”
(Med. Times, 1911)

Moving from a 1975 comedy spoof we can cite a remarkable article that appeared in the December 1911 journal, Medical Times, by John B. Huber MD. Dr Huber writes about the great Manchurian Plague (1910-1900), and compares it to the Black Plague (1347-1351). I’d like to quote some passages from that 1911 medical journal article. See if you can draw any parallels with our 21st century society.

Yet business was conducted as ordinarily—by those still alive; and the stroller “viewing the manners of the town,” would hardly realize from the superficial aspect of things, that a dreadful scourge was gradually but surely destroying its people. Yet the plague had, from November last up to this New Year’s Day, done for one-fourth of the twenty thousand inhabitants of that community; and it was then expected that more than half the remainder would be doomed before the plague would expend its energies.

On this festive New Year’s Day in that Manchurian town, the mounted policeman’s horse had its tail brightly decorated with green and red streamers; a shop keeper burst merrily out upon a group in the street, scaring them with a bunch of firecrackers which he flung up into the air. A green house was decorated with bright red, gilt lettered posters, festive banners and green paper flags, all by way of celebration. Next door the yellow poster of the Sanitary Bureau was in evidence, sealing up that house, and marking it unclean; “eight dead, two dying,” are the tally with which it began the New Year. (Huber p. 353)

Sounds like our modern lifestyle: death looms around us but we just continue partying, ignoring it, until we have to go down that dark alley and have no choice but to confront the darkness, the gloom. Manchuria in the early 20th century doesn’t seem much different from Troy or Albany in the early 21st century.

“Eight dead, two dying.” Sound’s like Monty Python’s Cart Driver, “They’ve lost nine today.” Or like the handoff report in an ICU. Whether you’re tallying plague victims or scheduling body collections, or handing off your charges to the next shift, the language used tells it all: We’ve all become mere garbage bags laying about until we get collected, transported, disposed of. Don’t you think there should be more to the final chapter of a life lived, and the received legacy?

Plague: carting the dead, by Moynet
A cart with the dead.

“The carters that loaded the dead on the wagons and took them away would not walk, but sat companionably beside the corpses.”  (Huber p. 353)

And so do we in the 21st century. The 21st century carters load up the dead and take them away; the bereft sit complacently beside the corpses. One would hope that we have advanced a bit farther along than our ancestors, that we would observe the traditions handed down to us, perform the grief and mourning rituals so important to psychospiritual healing. Some of us do. Most haven’t a clue, and rely on the bean counters to guide them.

Direct Burial: Coffinless in Pits

“Nine hundred were buried coffinless in pits; above two thousand frozen corpses, in a most desolate stillness, awaited burial near the town, in a heap a quarter-mile long. Some coffins were in evidence, standing upright, without covers, the bodies erect in them; here an arm stuck upright out of its receptacle; there a naked leg protruded. Near the pile of which he was soon to become a member, was seen an outcast kneeling, worshipping, half falling in his weakness, as he bowed his head and rose again, before the grave of an ancestor.´ (Huber p. 353)

On the one hand we get a glimpse of the behind-the-scenes at one of the funeral home chains or factory-funeral homes as described by a young licensed funeral director now employed by Newcomer Funerals and Cremations. On the other hand, we are presented with a feeble suffering wretch who, despite his own suffering, has not forgotten his obligations in continuing his bonds with the dead, one of whom he shall soon be. It’s a rich, telling image; in a sense very real but very metaphorical. Once you create that image in your mind, you’ll not soon forget it.

“[T]he plague was coming to its most dreadful stage, for it was now destroying the family affections…Thus, most gruesomely, does the twentieth century repeat the fourteenth.”  (Huber p. 354)

While Dr Huber is describing a real epidemic, the Manchurian Plague of 1910-11, and describes the Black Death of the 14th century that swept away a substantial part of medieval Europe’s population, we are faced with a more insidious plague that is robbing us of our core values to family and kin, both living and dead. Huber, a medical man, calls this the “most dreadful stage” because it was destroying the core of the culture, the bonds of family. I’d guess he’d probably go further to say that the 21st century repeats both the 14th and the 20th, but that our plague is materialist consumerism promoted by greed and the catastrophe of so-called individual choice.

“Next to the fear of death was the fear of desertion.” (Huber p. 354)

Early 20th century China had very strong family ties, ties of responsibility, filial piety. This sense of duty was the basis of the veneration of ancestors, a form of continuing bond with the dead, similar to the West’s veneration of its sacred dead, the saints. Huber is describing a fear of abandonment, of “desertion” to be on a par with the fear of death. In clinical practice, whether in the nursing home or the hospital setting, or hospice, we find persons who are ready to confront death but fear doing it alone; they have a fear of desertion. We might extend that fear of desertion to the bereaved, as well, but their desertion is far more subtle than committing the dying to some remote corner of the medical ICU or to a hospice facility. The bereaved are not only saddled with their loss but also with the daunting confrontation with the corporate funeral director with his endless list of goods and services with their respective prices. All is done with the sensitivity of an embalming trocar. What ever happened to the compassionate family funeral home and its director, frequently assisted by his family.

Black-Death-Plague-Doctor-Clothing

“Who, then, would be so foolhardy as to throw good life after bad, by nursing a dying friend, when the Black Death lay per chance in his last sign, in the farewell pressure of his hand. So the nearest and dearest ties were dissolved, the calls of kindred and humanity neglected; the sick left to die and to be carted to the grave by hirelings…” (Huber p. 354)

Indeed, who today would be so traditional as to give up his or her self-time to care for a dying relative or friend, especially one who is in the disturbing phases of life’s end. Most persons are ambivalent about the whole process: On the one hand they look to the death as something unbearable in its finality; on the other hand they just want to get it over with. The death occurs and the bereaved are fed the 20th century psychological pablum that their connection with the dead person has ended, that they have to get on with a productive life. That was Freud’s teaching: You had to cut your ties with the dead. Quite the opposite of that in the East or in traditional societies, and quite a contrast to what we now teach in the 21st century. We now teach continuing bonds with the dead, a transcendence phenomenon, meaning-making, that the living’s relationship with the deceased is not only normal and healthy, it’s encouraged! We do it in the rituals of the support group or in ways like the AIDS quilt. We may do it differently than the poor wretch venerating his ancestors described by Huber but we nonetheless do it. We do it because it’s the human thing we do. But it’s also so very inconvenient for the chains and the corporations; they don’t encourage humanity, they encourage production and consumerism. Take three days and get over your grief. Back to work with you. See you on Thursday.

“Boccaccio attests vividly how the human organism in all its phases—physical, spiritual, moral, intellectual—deteriorated in stamina and in co-ordination. Compassion, courage and the nobler feelings were found in but few; whilst cowardice, selfishness and ill-will, with the baser passions in their train asserted their supremacy. In place of virtue, which had been driven from the earth, wickedness everywhere reared its rebellious standard and succeeding generations were consigned to her baneful tyranny.”  (Huber p. 354)

Boccaccio here is describing the pitiful demise of humanity in the Middle Ages. We could describe the present state of affairs without changing a word, couldn’t we? Take a moment and go to the Newcomer Funeral Service Group or their Albany/Latham websites for Newcomer Funerals and Cremations and read their ridiculous claims of what they offer the bereaved. Go to the Service Corporation International site and read about their “compassion”, their caring, their sensitivity to the needs of the bereaved. That’s worse than General Motors telling you they care about your lower back pain. Yet how many consumers actually swallow that sordid brew. These factory-funeral corporations aren’t making billions because no one’s falling for the marketing hype, the sales pitches pressuring the bereaved in their most difficult moments to sign and buy. We say look at the lawsuits and how much they’re paying out for failing the bereaved, for causing the bereaved more suffering than they had ever bargained for.

“[t]he Black Death “seemed to arise the worst passions of the human heart, and to dull the spiritual sense of the soul.” Who would think, declared Papon, “that in the midst of horrors so suitable (it would seem) for extinguishing the passions, there were two—libertinism and greed—which should be carried to so high a degree!” (Huber p. 354)

Indeed! Who ever thought that liberties, individualism, choice could lead to the present situation we find ourselves in. How is it that human beings in their worst possible moments should be exposed to the worst possible motivations and motives of modern mankind: libertarianism and greed. Those very libertarians preaching choice and liberty are deeply rooted in the horrible hypocrisy that such choice and liberty give life to. The plague that is upon us now in the 21st century is not a plague that is carried by fleas, and it’s not a plague that kills in five days. Our 21st century plague is called materialist consumerism, market economy, capitalism and it’s carried by fellow human beings, and it kills insidiously but totally in mind, body and spirit. There’s no way to discern with any certainty the extent of the infection but one thing is certain, there’s no effective vaccine, and most people would not want to undergo the cure.

One woman was married five times in one day—four of the bridegrooms having been buriers of the dead, dressed in the clothes they had stripped from the bodies of the deceased.” (Huber p. 354)

Huber describes the total depravity of the people who now have lost all sense of morality and values, and who now in a devil-may-care attitude of let’s be merry because we’re dead anyway. He describes a woman who marries five men in succession who are carried away just as quickly. She describes those who profit from the belongings and property of the dead, whom they have stripped. For all of Jessica Mitford’s muckraking, she would have had a picnic with this line, somehow drawing a connection between these “buriers of the dead” and those “dressed in clothes they had stripped from the bodies of the deceased.”

Like horrors disgraced many other communities. He: is furnished another example—such as are so deplorably frequent in history of how fanatical frenzy, associated with hatred and the play of the baser passions, will work powerfully upon nations and peoples to the utter exclusion of the restraints of reason, of law, or of any other wholesome factor. And the greater part of those who, by their education and rank, might have been assumed to raise the deterrent voice of reason, themselves led on the savage mob to murder and to plunder the Jews. (Huber p. 355)

Throughout history, Satan has always been the “other”; humankind has never really been able to see its true self, it’s never been able to accept its shadow side. Huber is describing the desperate search for a cause of the plague and, then as now, hatred and baser passions take control, and the necessary scapegoat is found. Whatever doesn’t support the new agenda has to be demonized and sent packing. The dead are not producers, the bereaved are not efficient workers. The dead are distracting the living from their production or consumption. Make the dead and dying disappear, marginalize the traditions, deny grief, exploit the bereaved, then send them back to work. The voice of reason is muted. Our institutions teaching and training the healthcare and deathcare professionals teach technology and business law, not ethics and humanities. The mortuary science programs wouldn’t want to whisper a word against the multinational funeral chains and factory funeral homes, after all they pay the bills and hire the graduates. Why cut your own throat? Why bite the hands that pad your pockets? Of course they won’t hire anyone teaching real deathcare, psychospiritual support, tradition, ritual, healing. The bereaved are, after all, consumers. And you wouldn’t want to keep them from their producing activity for any longer than necessary. Besides, there’s always another body and we have to keep turning over the visitation rooms and chapel. Headquarters wants to see numbers, you know.

That the emotions played a part regarding the plague was observed by many. Those who were terrified were more prone to contract the disease. Those who feared not and were of a cheerful, equable mind were, to the extent at least of that benign influence upon the organism, the more likely to escape. Boccaccio, in writing the Decameron, recognized that pleasant thoughts were the best preventive….Those who despaired threw away their one chance of life; those of sanguine temperament resisted well. (Huber p. 355)

It’s really ironic that I should close with this passage from Huber’s article. Not really. What Huber is saying here is that if you despair you’re lost already. If you become complacent, you’re dead in the water. Those who step up, ask the questions like: Are you part of a funeral home chain? Are you owned by a funeral service corporation? Are you still family owned? will likely come out on top. It’s not necessarily the pleasant thoughts that get you through any plague, it’s the positive, affirmative thoughts that will prevent you from being taken for a ride. It’s really very true what Huber and Boccaccio are preaching here: You have to have the courage to ask the questions, to look beyond the bells and whistles, to see through the smoke screens, and to assert what you feel you need in your bereavement, not what’s on the corporate menu. The more you do your own thinking and planning the more likely you’ll escape the snares set by the corporate funeral directors. The article may have been written in 1911, over a hundred years ago, but it still has substantial relevance today. I hope to have shown that in my analysis.

Thus are all phases of individual existence mutually and inextricably interrelated: extensive and prolonged deterioration in any one aspect is bound in time to affect perniciously the others in time; such hideous psychic phenomena as are here stated do not obtain in the beginning of any such calamity as the Black Death. But it is the circumstance (and a most pathetic one) that the exercise of the heroic virtues for any lengthy period is contingent upon the maintenance of normal living conditions in general; otherwise the psychic stamina deteriorates, manners become dissolute, morals depraved and consciences debased. (Huber p. 355)

What Dr Huber is saying in this paragraph is that life events are intimately interrelated — I understand these life events to be the basis of our traditions and rituals — and that if we allow any of those events to be exploited or to lapse into irrelevance, all others will suffer as the result. Huber’s phrase “heroic virtues” equates with human values and ethical conduct, which logically rely on “normal” living in our society. When “psychic stamina deteriorates” we have a disturbance in coping and resilience, we forget the ritual and become lost, we forget our obligations, and our whole mindset, our worldview, deteriorates. This, in the 21st century, is what happens when we fall victim to the materialist consumerism of our age and become slave consumers of the corporations and their perverse messages.

And so you have it: From none other than Monty Python’s 1975 depiction of the Black Death, and from a physician writing in 1911 about the pneumonic plague in Manchuria, China, do we have the evidence that really nothing has changed; we have learned nothing. What more can one say?

Support Your Local Funeral Home

(And don’t forget to ask for some time with
the interfaith bereavement chaplain!
(518) 479-0525 or compassionate.care.associates@gmail.com)

 

Our Editor’s Response to the Newcomer-Facci Exposé

Update

A reliable source has reported that Mr Facci has allegedly been reprimanded by his Newcomer keepers for failure to comply with Newcomer policies. Surprised? He’s also been reported by his colleagues at Newcomer Funerals and Cremations for alleged noncompliance and misconduct. Could it be his mouth? His attitude? We also hear Facci’s taken down his Facebook page. Wonder Why? Facci’s really quite unhappy, we hear, and is considering relocating to Florida. We suggest Cuba. We wonder if he’s that immature to think his reputation won’t follow him? We can’t say that we didn’t expect these developments. Facci made his bed; now he has to sleep in it. Too bad he didn’t appreciate what he had from the start.


The Editor’s Response

We recently republished an article about a recently licensed funeral director, Mr Nicholas J. Facci, and his online activities, his relationships with former mentors and associates, and his recent hire by a local chain funeral services provider, Newcomer Funerals and Cremations (Albany and Latham), a member of the Newcomer Funeral Services Group, a Kansas based organization with funeral homes in some 10 states. We’d like to make our own statement on that article. We’d like to respond to some of the private comments we have received in response to the article, “Birds of a Feather? Lying down with dogs? The Politics of Funeral Corporations….”


Despite the appearances and although Nick Facci is plastered all over the Internet as being associated with Riverview Funeral Home and Simple Choices Cremations, he was fired from his employment with Riverview and Simple Choices; furthermore, Facci has published numerous times on his Facebook page that he is no longer associated with Riverview or Simple Choices. He has recently been hired by the Newcomer funeral home chain, a “Walmart-type” provider, and is now working in the Albany-Latham area.


We vetted the author and verified the sources of the article. The facts were true and the majority of them came either from public sources, the Troy Record newspaper, or from Mr Facci’s own Facebook page. The facts, opinions and conclusions stated by the author were credible and truthful, and based on research of information available to anyone who is interested.

Some readers — apparently those with short attention spans — have suggested that the article is a bit long-winded. Yes. The article is a bit longer than our typical article, and while it may be a bit hard on Mr Facci, we feel that given the circumstances and Mr Facci’s conduct as well as the environment in which Mr Facci is employed, the article is important and the facts and conclusions are of significant interest to the pubic. We had and continue to have  the opportunity and the control to edit material out of the article but we chose not to do so. We continue to stand by the author and the content of the article. As for being hard on Mr Facci, Whose fault is that? The facts are the facts.

That having been said, we’d like to make some editorial remarks about some of the feedback we’ve been receiving from readers, both in the funeral services business, consumers of those services, and persons who just found the article of interest. We would like to note that we have information that Facci, Newcomer and some of the funeral directors who know Facci have been very responsive but have kept their responses pretty much under wraps. That’s how the funeral profession is, we guess. Others with personal knowledge have come forward with their information. Nothing we have received so far indicates that the article is in any way misleading or untruthful. Far from it. Most of what we have received so far actually confirms the author’s facts.

Here, in a nutshell, are our responses to the article and to our readers’ responses:

The article has been vetted and found to be substantially true in its facts. As our regular readers and followers are aware, we are very diligent in assuring that what we publish on the Smalbany blog is factually true and credible. Our community of readers and followers also know that we don’t take sides, and our sole purpose is journalistic integrity and community service. Enough said.

The author of the article was vetted and found to be reliable. The author of the article has no personal, political or economic interest in publishing the facts of the article. The author of the article is a well-known figure who has a fine reputation, is known for his defense of truth and ethics, and has excellent professional qualifications. The author is credible and the facts truthful.

Mr Facci is responsible for his conduct and his statements. The article points out a disturbing trend in the funeral services industry, how funeral director candidates are educated, trained and licensed, the importance of ethics in the funeral services profession, and the fact that poor education and immaturity can result in serious detriment to the reputation of the funeral services profession and significant injury to the customers served by unscrupulous providers. While we feel our funeral directors and family funeral homes provide a necessary and very important service to those who have lost a loved one, we have our concerns about the direction the funeral services business has been taken by the corporations and funeral home chains. We also share the author’s concerns about the quality of the people working for these funeral home chains and their motivations, and their character. These are all reasonable concerns and are presented in the article.

The article may have scared the hell out of Facci and/or Newcomer and Facci was forced to remove his Facebook posts but removing them doesn’t undo the fact that they were posted, read, and noted. Just because he removed his posts doesn’t undo the fact that he posted them in the first place. Unfortunately for Mr Facci, he can’t undo the Troy Record article and the statements he made in that article. Too bad, Mr Facci!

Unlike Facci’s former employer, we do not underestimate Facci nor are we ready to present our back to him for target practice. We are monitoring these developments closely and have our ears to the ground, so to speak.

It is all about Mr Facci, not about the author. As stated above, the article points out Mr Facci’s character and professional flaws, using Mr Facci as a so-called stereotype of a trend in the industry. The article is about Mr Facci and how he got to where he is, wherever that may be. The article is about how one immature and flawed individual can manipulate situations for his own selfish benefit, and how even veteran professionals and a large funeral home chain can be taken in by such a person.

One commenter suggested that Newcomer has a “file” on the author. Our response was: “Big deal!” If Facci or Newcomer feel that they have something interesting about the author of the article, share it! If it’s good information, we’d love to know about it. But all things considered, we can’t imagine what they could have because we’ve already checked. The so-called “file” may be printouts from anonymous Internet sites, anonymous blurbs by critics who don’t have the guts to use their real names, or sociopaths who think they have an ax to grind. No doubt, if Mr Facci had anything to do with the assembly of any file it must involve some breach of confidentiality or other unethical practice. Sorry, gentlemen and ladies, that’s not the kind of information or the sources we tend to use on this blog. Hard facts and reliable sources are what you get here. Our suggestion: Go stuff your file!

For the sake of argument, even if the author has a skeleton or two in the closet, what difference would that make. None at all. If the facts are true as presented in the article, nothing in a so-called “file” about the author can change Mr Facci’s character or conduct, nor can it justify Newcomer Funeral Services Group (Kansas) or Newcomer Funerals and Cremations (Latham and Albany) in deciding to hire Facci without even checking with his former employer(s). And if Newcomer had checked with Facci’s former employer and hired him anyway, despite the facts disclosed and Facci’s unethical conduct, Shame on Newcomer! The article is about Facci and Newcomer, not about the author.

Silence is an admission of complicity. We provide ample opportunity for anyone with something to say to say it by leaving a comment. If no one comes forward with contrary facts we have to assume that they have no defense. Fair enough. After the appearance of the article, Mr Facci was very quick to clean up his Facebook posts and many of his scandalous posts disappeared (fortunately we had already collected some of them such as those exposed in the article). A number of persons who know Facci either personally or professionally have provided comments by email or by electronic message confirming the facts in the article. Other parties have contacted us with concerns that the article could be misinterpreted. Alternative interpretations are in the head of the reader, not in the text of the article.

We are grateful for the comments about the facts. Any time we receive confirmation of facts or clarification of the facts we are very grateful because we place great value on the quality of the information we provide. Regrettably, most commenters don’t have the ability to comment, and tend to rewrite. Those comments are worthless and they don’t get published.

As for the concern that the article could be misinterpreted. Misinterpreted? How? Does it make Facci’s former employer look bad? We think not. Facci’s former employer has an outstanding reputation; even Facci made that clear in the Troy Record article, even while Facci was badmouthing Newcomer! Facci’s former employer did everything possible to teach Facci the trade and to get him through the licensing process. Even so, Facci bit the hand that literally fed him. It’s ridiculous for anyone to suggest that Facci’s mentor should have been able to have second guessed Facci’s devious mind. We cannot take responsibility for the state of mind of some readers. The article is pretty clear. If some bleeding heart wants to make believe that Facci’s conduct is excusable, that’s their problem. If some hard-nose wants to lynch Facci or Newcomer, while we wouldn’t go that far, we can’t control such a reaction. The article says what it says, no more no less. Repeat: Alternative interpretations are in the head of the reader, not in the text of the article.

Again and again and again, we have stated in our articles that we don’t want to take control of minds, we only want to get them working, thinking, and learning about what’s going on in our communities. That’s all. Our readers are free to make any decision they feel is right; we just provide the facts.

Our personal take on the situation: If Mr Facci were an elected official or a municipal employee, or if Mr Facci were a doctor, a dentist, a car dealer, whatever, we’d have the same response to the conduct and character described in the article: He’s got problems. He needs to fix those problems. Anyone who knows about his problems and continues to do business with him or hires him assumes responsibility for those flaws and problems and the repercussions. The same applies to Facci. In fact, we hold Facci’s feet to the fire particularly because he is in the position he is in. Facci is responsible for what he did, said and posted. Facci was fired from his former position when his employer had had enough of Facci’s shenanigans. Facci had even prepared for that possibility and was already providing a way out for that eventuality. Newcomer chose to ignore these facts and hired Facci. Newcomer now has to deal with those facts having been made public. Either Newcomer is willing to carry Facci’s baggage for him or they can free themselves of him; it’s their choice, and Newcomer has to live with the consequences.

We have also been informed that one person who provided Facci with a letter of recommendation actually demanded that Newcomer Funeral Service Group disregard that recommendation. The person making the recommendation, upon learning of Facci’s conduct, decided to withdraw the recommendation for reasons of conscience.

Facci and Newcomer are the authors of their own crisis. To be honest while not violating a confidence, it must be said that when the article first appeared, Facci’s former employer wrote to us requesting that we remove the article. Here is a guy who has sustained considerable damage to his business done by Facci, and he’s asking that the exposé be removed. We politely declined to remove the article. But that’s how funeral directors are. They are so used to doing their jobs and remaining behind the scenes, not intruding that they tend for forgive and not to make waves. That’s why Facci is such an interesting subject because he doesn’t care as long as he comes out on top. He’s an individual that the article uses to draw attention to the way the funeral home chains and corporations are changing the politics of death and deathcare. It’s not pretty.

Facci and Newcomer are not the only players in this dirty game. Without offering any excuses for Facci’s conduct or Newcomer’s choice of employees, we cannot avoid pointing an accusing finger at the Hudson Valley Community College Mortuary Sciences Program and the New York State Bureau of Funeral Directing, and the New York State Department of Health, all of which have their fingers in the pie. As organizations involved thickly in the training and education, the oversight, and the licensing of funeral homes and funeral directors, those organizations should be put in the spotlight. While we are informed that the Hudson Valley Community College Mortuary Sciences Program curriculum was put on hold and substantially revamped last year, it remains to be seen whether that has any concrete effect on the quality of candidates it churns out. Is Facci a perp or a victim? Is Newcomer a perp or a victim? What is Warren “Ren” Newcomer,  and Arthur Fitch, manager of Newcomer Funerals and Cremations in Albany and Latham, doing to defuse the situation? Jury is still out on those questions.

Mr Facci and Newcomer Funerals and Cremations have another reason to be grateful. Mr Facci had to be reminded to be grateful to his former employer and mentor for the fine training and formation he received. We mentioned that  in our original article. Mr Facci’s former employer and mentor has again asked that we withdraw the article; he’d like to put the experience behind him. While we don’t agree to letting Facci or Newcomer off the hook that easily, we have considered the request, and on compassionate grounds, have complied with the request as of March 31. This is an unusual action taken only at the request of the victim of an offence, we do not routinely remove an article from public view, unless we are convinced that  the victim might benefit. While the article is no longer visible to the general public, it still exists and, if a reader makes a specific request to rcs.confidential@gmail.com for access to the article, we will provide a password for accessing the article; otherwise it will not be visible to the wider public. Mr Facci and Newcomer Funeral Services Group will continue to be monitored, if only to ensure that they do not engage in any further self-destructive behavior, however.

All that having been said, we can’t ignore such headlines as, “Funeral Chain Exploits Demise of Tradition,” which asks the question “Newcomer Family Mortuary ignored industry taboos by advertising discount funerals on television. Will competition usurp tradition in this high-growth industry?” That article was nothing less than current, relevant and prophetic article and appeared in the online magazine Inc. It’s an historic article but could have been published today.

As usual, if our readers have anything to add, comments to make, information to provide, we will be very grateful if you leave a public comment by using the comment feature on this page, or if you want to leave a more confidential message please use our email at rcs.confidential@gmail.com.

Reminder: Mr Facci’s former employer and mentor asked that the original article be withdrawn. We do not withdraw articles but in compromise and out of respect for Mr Facci’s former employer and mentor,  we have restricted access to the original article by requiring a password. Readers interested in accessing the original article may request a password by making a request to rcs.confidential@gmail.com.

Thank you all for your interest and loyalty. It’s now a time for healing.

The Editor

 

 

Birds of a Feather? Lying down with dogs? The Politics of Funeral Corporations….

Welcome! We’d like to welcome our many readers from the Kansas area. Thank you for your interest!

Home of the Newcomer Funeral Services Group


Prologue

As this story unfolded, I pondered whether it would be worthwhile to publish an editorial on the general impact of the events. Ultimately, considering the importance of the subject matter as a cultural topic and its downstream effects on persons in the grip of acute bereavement, I felt it was not only necessary but even a my moral duty as a spiritual care professional to take a position on the subject. And so I have in this editorial.

In the professions, whether in divinity, medicine, counseling or funeral directing, just to name a few, we look for authenticity, maturity, wisdom, integrity, competence, ethical awareness. There’s much, much more that goes into a real professional but the essential wisdom comes from exceptional mentoring and life experience.

I’ve written volumes on clergy, healthcare and funeral service professionals, and while remaining principally factual and staying close to the published professional literature, I have both lauded and lambasted the professions.

I am publishing this post as a prelude to an upcoming article on how politics shapes our traditions, most especially how we continue our bonds with our dead. While that may seem a bit off topic for most of my readers, the way politics shapes our continuing bond with our dead is important, as you will learn in the article, for how such regimes like Maoist China, the Roman Catholic Church, or ancestor reverence in Japan have steered the political base from the traditional clan, tribe and family to a power elite. This article sheds some light on how our funeralization practices are being hijacked and abridged by the funeral home chains and corporations and the quality of their employees and hiring practices.

Nothing in this article should be taken personally but everything in this editorial should be taken seriously.


Because I am a professional bereavement chaplain and thanatologist, I am deeply involved in the funeralization profession and have had a great deal of experience with different funeral homes, funeral directors, their customers, their staff and their operations. I consider myself eminently qualified to comment on the subject of dying, death and death services. Moreover, as a spiritual care provider and ethicist, I observe and reflect on a great variety of human behaviors in the attempt to make some sense out them and to understand what is going on in the person’s heart, mind and soul. Admittedly, that is only second-hand knowledge at best, but with experience, wisdom and a special gift, it can prove fruitful.

I am in love with learning. That comes from my upbringing and some wonderful teachers and mentors; I’m grateful to my family, my teachers, my mentors, even my clients because they have all contributed to who I am now, today, and what I shall become. What I am and what I become is how I shall be remembered. That’s why I always counsel humility, compassion, gratitude and justice.

One of the more disturbing aspects of the New York state education and licensing system for funeral directors is the fact that the curriculum does not include ethics or a similar course, which, in my opinion should be mandatory. Moreover, most professions require at least 4 years of college but mortuary science is a 2-year program, at the end of which the successful candidate receives an associate’s degree. After graduation with the 2-year degree, the future funeral director must be accepted into a 1-year residency with an established funeral home under the mentorship of a licensed funeral director. Then there are the state and national boards leading to licensure.

So you have people entering the 2-year mortuary science program at maybe 18 or 19, graduating at about 20 or 21, and finishing their residency at about 21 or 22, barely able to purchase a bottle of wine but now they are “licensed funeral directors” authorized to sell funeral services and products. That’s scandalous, when you think about it. How can a 21 year old even come close to understanding what a family is going through after losing a loved one. Most of these mortuary science graduates haven’t even experienced the death of a loved one of their own!

He hasn’t the integrity or the character of a three dollar bill

As a funeral officiant and psychospiritual facilitator to several funeral homes, I take righteous offense at some wet-behind-the-ears youngster acting as if he’s God’s gift to the bereaved. I am even more offended when I have worked with, and have advised one such individual, and find that he hasn’t the integrity or the character of a three dollar bill.

While I can cite a number of individuals that fit this picture, some of them very admirable persons in their own right, and who, by the time they reach maturity at about 30, may even have the wherewithal to become really great funeral directors, there are others, fortunately few, who have managed to make my skin crawl.

Nick Facci’s
Mantra for Self-Promotion

One of those individual, a newly licensed funeral director, Nick Facci, has recently been plastering his personal narcissistic propaganda all over that social media garbage dump, FaceBook, now touting his having been hired by one of the factory funeral companies, Newcomer Funerals and Cremations, (I’ll just shorten that to Newcomer) with locations in Schenectady and Latham, New York. Newcomer has a large number of locations across the country; it’s the MacDonald’s of the deathcare industry, a factory funeral home. While I find much of what Nick Facci has done and is currently perpetrating — he actually uses the his former employer’s logo, the property of his former employer, and a public FaceBook page to contact “Friends, Family, Clients, and Colleagues” with the message:


[redacted], Inc. Cremation Service

Once again, I am making it clearly known that I am NO LONGER affiliated with  [redacted] or it’s direct cremation company [redacted] Cremation Service.

Today I began employment as a Licensed Funeral Director with Newcomer Funeral Service Group, specifically serving Albany, NY areas.


I am not singling out or attacking Facci as a person or individual but because of his recent conduct, he has made himself visible, available and convenient for representing the transparent stereotype of a pitiful development in the funeral services profession. He has made himself available to become the poster child of the immaturity and absence of ethics that characterizes the stereotype; arrogance and ingratitude are at its heart.

Apparently what Nick Facci doesn’t seem to be aware of is that he doesn’t have any personal “clients”; the families with whom he worked while he was employed at [Facci’s former employer] are Facci’s former employer’s clients! What troubles me most about this particular individual is his schizoid personality and his total lack of ethics. Let’s call this young villain Nick F. for the rest of this editorial.

I first met Nick F. when he was introduced to me by a widely respected funeral director and funeral home owner, with whom I was working at the time. Nick F. was not yet out of Hudson Valley Community College but was working with Facci’s former employer, where he expected to do his residency once he graduated. Nick F. finally graduated and Facci’s former mentor and Facci’s former employer sponsored him for his 1-year residency, and Facci’s former mentor, a man with more than 40 years of experience in funeral service and very respected in the specialty field as a gifted funeral director, agreed to be his mentor. Nick F. was very fortunate and should be very grateful to his former employer and his former mentor, because most everything of what Nick F. has to offer as a funeral director he received from his former employer and mentor! But gratitude and humility are not in Nick’s character.

Over the period of Nick Facci’s residency at his former employer, I had many opportunities to work with him and to have observed him. He frequently sought me out to talk about various issues, and I was able to form a very clear picture of who this person was. While I cannot violate the confidentiality of the specifics of what Nick brought to me, I can say in general that much of Nick Facci’s problems were due to immaturity and self-esteem (they apparently still are); he simply was way too young and immature to be in the position he had. He had a nasty side to him and admitted that he could be vicious if crossed; I attributed that side of him to be one of his favored defenses; that side of him was no secret.

At 21 Nick’s life plan was expressly to “crush the competition.” While putting on a compassionate and caring mask during the arrangements conference with families he charmed them but he had an awful lot of disturbing remarks afterwards, especially if they were financially challenged or not attractive to him. This judgmental side of Nick F. really disturbed me and I counseled him to be less judgmental; Nick merely rolled his eyes — a curious but frequent response — and put his nose in the air, walking away.

While outwardly charming and likable, the Nick F. I came to know was not a very caring person and he was unquestionably ungrateful, arrogant, and disrespectful to his mentor. I chalked this up to Nick’s physical constitution, his sexual orientation, and his blended family background. He was an emotionally confused young man.

Colleges today fail students by not teaching values.

Because Nick Facci was actually one of the first “residents” with whom I had close contact, his conduct raised many questions in my mind about how mortuary science programs select and screen candidates for this very demanding and tough profession. I wondered what sort of psychological assessments or background evaluations might have been done to ensure that candidates for this very sensitive profession are the right stuff. It was obvious that no psychological assessments or background evaluations were done, or if they were done, they failed miserably.

While a resident and after having received licensure as a funeral director, Nick F. as an independent contractor with his former employer, provided what are called “trade services” to other local funeral homes. These funeral homes do not do their own preparation of the deceased but call in “trade” embalmers and reconstructionists, cosmeticians, etc. to do the work for them. Nick F. and his former mentor, a well-known and respected deathcare specialist, provided removal services (picking up the dead bodies), embalming, preparation, etc. for other funeral homes in the area. One of those funeral homes was Newcomer Funerals and Cremations in Albany, NY.

It would be an understatement to call Nick F. a gossip.

As I mentioned, I frequently spoke with Nick F. about local funeral homes and their operations, and Nick F. knew a lot of dirt about everyone in the business and had a lot to say about everyone as well. It would be an understatement to call Nick F. a gossip. He knew some dirt about just every operation in the Albany-Schenectady-Rensselaer counties region and had no scruples in sharing it with anyone with time to listen.

Master of Bad-Mouth

Nick F. had no love for Newcomer Funerals and Cremations…

Newcomer Funerals and Cremations, being a large national provider of mortuary services and a substantial competitor, was one of the subjects of our many “trade” discussions. Nick F. had no love for Newcomer and would relate stories about how removals were done and how bodies were stacked in a garage. [Editor’s note: While I do not know this to be fact, I am reporting only what Mr Facci related to me in personal conversation.] Nick F. would recount how Newcomer advertised the lowest prices but once they got their claws into a customer they nickel-and-dimed them to the poorhouse. Nick would tell how Newcomer couldn’t keep any staff for long, and those who did stay couldn’t get anything better. It’s amazing to think how Nick F.’s opinions and loyalties could change so easily, isn’t it?

Nick F. lampooned and scandalized the factory funeral home called Newcomer’s

But while Nick F. was at his former employer in Troy, during his residency, and after having been licensed, Nick F. lampooned, badmouthed, and scandalized the factory funeral home called Newcomer’s.

The facts speak for themselves. Nick F. was interviewed by the Troy Record in September 2015 and Nick had some interesting things to say about his then employer, and his mentor. Interestingly, Nick F. answered one question, “In your opinion, what personality traits are necessary for becoming a successful funeral home director?” as follows:


“Number one is patience. It takes a great deal of patience, understanding and compassion to be a funeral director – or at least a good one.”


If that answer as quoted is Nick’s honest response, there is no hope for him to become a “good” funeral director, that is, unless he’s coined a novel definition for “good”. The Nick F. I came to know was not patient, not understanding, and his compassion was a great act. Nick was quick to criticize, to demean, to complain, and to degrade many of the families coming to him. True, he put on a great act, but that’s all it was. I was frequently shocked at what I saw and heard but had to hold my tongue.

When Nick F. was asked about his former employer, where he did his residency under the supervision and mentorship of Mr [redacted], FD, and where Nick F. was employed at the time, he had the following to say:


“[Facci’s former employer] has a rich family tradition dating back to 1897, therefore making us one of Troy’s oldest family funeral homes. Today we continue to provide superior quality services at the most affordable prices. We, at [Facci’s former employer], provide personal and individual family service, which only an independent family firm can do. Unlike some other local firms, we have no ties to other funeral firms outside of Troy located near NYC or any funeral chain-corporation in another state, such as Kansas, which is becoming common in our local area.” [Emphasis provided]

[Editor’s Note: Newcomer Funerals and Cremations (Albany and Latham) is one of a large number of funeral services locations owned by the Newcomer Funeral Service Group, which has locations in some 10 states and its main offices in Topeka, Kansas.]


Note that Nick F. states that “only an independent family firm” can “provide personal and individual family service.” More importantly, note that Nick F. contrasts this “personal and individual family service” with the “funeral chain-corporations”, notably and specifically those in another state, “Kansas“, the home state of Newcomer Funerals and Cremations! By mentioning “funeral chain corporations” and “Kansas” there is no doubt at all that Nick F. was referring to Newcomer. Nick Facci is now employed by Newcomer Funerals and Cremations. Now isn’t that special?

And when asked what makes [Facci’s former employer] so successful, Nick Facci responded:

“We are not looking to be Troy’s biggest funeral home – only it’s best. With [Facci’s former employer] you are simply going to see a difference and we invite you to compare. Competitive pricing certainly helps but our success is not based on price alone. We [Facci’s former employer]] credit our success to a sincere love of service to our families and a total dedication to excellence in funeral, cremation and tribute services.” [Emphasis provided]


Nick F. manipulated operations and people

There’s a big difference between guiding, even finessing, and manipulating. Nick F. manipulated operations and people in order to make himself almost indispensable to his former employer while he was there, and he didn’t shirk from making that fact known, and even to use it as an instrument of extortion to force his former employer to acquiesce to Nick’s ambitions. I found this to be personally and professionally reprehensible in the conduct of an immature adolescent vis-à-vis his veteran mentor and superior.

So, dear readers, you can understand my surprise when I received a FaceBook notification — Nick F. is addicted to FaceBook and posts every kind of stupidity imaginable on that sewerage media, including unflattering photos of himself in a bathing suit on a beach, his relationship with a questionable African American, “itinerant pastor” whom Nick is cuddling up to and who has ” connections”, which Nick is no doubt using, and myriad other unprofessional snippets from a boy’s life – that FaceBook notification announcing, not without some theatrical suspense, that Nick F. would be announcing his new employer’s identity, “tomorrow”. Given what I have reported above, you will find no difficulty in understanding my loss of consciousness when Nick F. announced that his new employer was none other than … NEWCOMER FUNERALS AND CREMATIONS !!!

Nick’s response: He removed the message and blocked the sender!

My only response was to write a comment wishing Nick well and encouraging him to be grateful to his former employer and to his former mentor for the opportunities he had received there and to be grateful to Facci’s former mentor for the fine mentoring he received from Facci’s former mentor during his residency and beyond. Nick’s response: He removed the message and blocked the sender!

I was very concerned when I read in Nick’s announcement his undisguised and unabashed invitation to families he worked with at his former employer to follow him to Newcomer!!! Such conduct is in violation of every ethical principle known to any profession. Customers and customer lists are proprietary and confidential; even if not written into a contract, it is simply ethical and honest conduct not to attempt to entice a former employer’s business away from him. Such conduct is clear evidence of a deep flaw in Nick’s character, and if Newcomer Funerals and Cremations doesn’t rebuke and rebuff Nick F. for doing such a thing, there’s not much to say for Newcomer. But if Nick F. can do that to his former employer, think of what he can do to Newcomer Funerals and Cremations! A serious word of caution is in order here.

It’s one thing if Nick Facci wants to continue his career with Newcomer Funerals and Cremations but as I’ve pointed out, even that is questionable conduct, given Nick F.’s expressed opinions, public and private, and disclosures about Newcomer’s operations. If what Nick F. said was true about Newcomer Funerals and Cremations from the point of view of someone with insider information, that is, Nick’s personal experiences, you need to wonder Why? Nick F. is inviting his former employer’s customers to follow him to Newcomer? Didn’t Nick just publically state how wonderful his former employer is and how they offer excellent services to their families? Didn’t Nick just finish trashing and skinning Newcomer alive, telling me how terrible they were, and how they nickel-and-dime their customers? And is this what Nick Facci is now offering to anyone who follows him to Newcomer Funerals and Cremations? There are some very serious contradictions in Nick Facci’s professional conduct, and in Newcomer Funerals and Cremations choice of employees and their hiring policies. Don’t you think?

In Nick F.’s posting announcing his new employer, Facci writes:


” I am so happy and honored to be working with such fine professionals, from the management,funeral directors and support staff everyone has been so warm and welcoming it really is a family, here at Newcomer.

” For the families I have served in the past with my former employer and are currently expressing a desire to “follow me” you are more than welcomed to return me and I will be privileged to serve you again through New Comer Funerals & Cremations at either of our locations. Know that pre-arrangements can be transferred and you are under no obligation to stay with an original funeeral [sic] home by law.” [Emphasis provided]

[Editor’s note: As of information received from persons who have access to Facci’s Facebook presence, several posts are no longer visible, including the one quoted above, and have apparently been removed by Facci since the original publication of this article. This is not surprising given the fact that Facci has been served with notice that his illicit conduct will not be tolerated by the funeral service profession.]


Is this 2017 Nick Facci the same Nick Facci of 2015, 2016? It’s really beyond belief how one person could be so schizoid, so inconstant, so disloyal, so flighty!

What Mr Facci never learned is what might be legal may not be moral or ethical

Apparently Nick Facci is also trying to encourage his former employer’s clients to transfer their pre-arrangements to Newcomer Funerals and Cremations, too. This is clearly dishonest and unethical. But is this how our misguided little Nick Facci is trying to endear himself and stand out to his new employers? If Newcomer accepts or condones this sort of thing without taking action or at least reprimanding Nick F. they should be tarred and feathered and run out of town! What Mr Facci never learned is what might be legal may not be moral or ethical.

There’s just something about Nick Facci that raises red flags

What a fly-by-night business does is one thing, and if you sleep with dogs you wake up with fleas. But in my experience and opinion, I feel that a funeral services provider, a funeral director, must be held to a high ethical standard; he or she must be honest, have integrity, have some code of ethics, and must act like a professional. From what I have read in Nick Facci’s FaceBook publications, he has some very serious flaws in all of those areas. With some luck he may grow up and if he matures, there may be some hope for him. But judging by his recent past trajectory, his conspicuous conduct, and his addiction to FaceBook and publishing all sorts of questionable material, I seriously doubt that Facci can be trusted with the responsibilities of a “good” funeral director. There’s just something about Nick Facci that raises red flags. And if Newcomer’s feels he is the right stuff for Newcomer’s I tend to believe that what Nick told me about Newcomers is likely very true. We can only say, “birds of a feather…”

While recent developments and Nick Facci’s FaceBook activity provide the example for this editorial, and if Nick Facci is a stereotype of at least some of today’s mortuary science graduates, his example serves to raise serious questions about what New York state’s mortuary science programs, particularly Hudson Valley Community College’s program, are teaching students — or more importantly what they’re not teaching them — and what the repercussions will be on the funeral services provided by such graduates but even more importantly how their conduct will reverberate in the lives of the bereaved emotionally, spiritually, culturally, and financially. One major question that comes to mind is how are these people screened by the mortuary science program directors to ensure that they are morally, ethically, psychologically fit for the profession.

“We don’t train them to be funeral directors” [A statement allegedly made by one Hudson Valley Community College instructor]

In the words of one veteran funeral director, quoting a high-level staff member at HVCC, “We don’t train them to be funeral directors,” they just provide the coursework. Somehow that just doesn’t seem right. But apparently it is true, if we can judge from the quality of the graduates and the criteria for licensing them: no one in the colleges or the licensing authorities seem to care about character. Now where does that leave us as consumers?

Epilogue

I was informed by a third party that my comment was deleted by Nick Facci and that I was blocked from his FaceBook page. That was his response to my “best wishes” and my counsel that he be grateful to Facci’s former employer and Facci’s former mentor. You can draw your own conclusions from that.

Time to grow up, Nick F.
The Editor


Disclaimer

Republished with the express permission of the owners of the Smalbany blog and the original author.

The author of this editorial is not an employee of Mr Facci’s former employer or of Newcomer Funerals and Cremations or the Newcomer Funeral Services Group, and has not solicited the opinions from either Facci’s former employer or from Newcomer. The author states that he has no financial or other interest in publishing this op-ed, save for generating interest and reflection in readers for the betterment of the concerned professions. The author has not received nor does he expect financial reward for publishing this strictly pure opinion and informational article. This article is intended and published solely as an opinion editorial for the information of the public and as a public service of the Smalbany blog. All facts and statements made in this article are taken from the information provided by those concerned on FaceBook, the relevant Internet pages, or are made on personal knowledge or information and belief; all statements are considered factual and true unless otherwise disputed by the concerned parties. All inquiries and permissions should be addressed to the publisher at rcs.confidential@gmail.com. Comments are invited using the comments feature on this page.

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בס”ד

“Qui tacet consentire videtur ubi loqui debuit ac potuit.”
“Silence is admission when when the accused ought to have spoken and was able to.”

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