RSS

Category Archives: Licensed Funeral Director

FTC Sells Out Consumers AGAIN!

Republished with Permission from the Funeralization Blog.

This is where you will learn what the funeral chains and funeral corporations, and their lackey the Federal Trade Commission (the federal agency that approves interstate mergers) do not want you to know.


And I have a bridge to sell you…

While you were texting or farting around on Facebook, the U.S. Federal Trade Commission (FTC) was selling you out to the funeral corporations. Keep texting and finding “friends” on Facebook and they’ll be composting you for the Whitehouse flowerbeds! Well, that’s one of the directions the death industry is taking if a Seattle project moves forward. The project is called the Urban Death Project, and it describes the process of turning dead humans into food (A Seattle based eco-friendly ‘initiative’ proposes a radical solution for urban food production: using human corpses as compost to feed crops). And then there’s freeze-drying and pulverization, then packaging. Or you can go for “resomation”, that is, dissolving the body and flushing it down to the sewers. It’s a market economy and it gets as weird as the weirdest ones among us. That’s because our government is handing over control to the corporations who will titillate and tantalize you to buy just about anything, if it means happy shareholders, big dividends, and profit. The Federal Trade Commission is handing over consumers’  choice to the huge corporations, including your deathcare choices.

This is where you’re at now.


In her book “American Way of Death” (1963) Jessica Mitford stunned America with vivid accounts of corruption and abuse in the death industry; in the updated sequel she revised some of her findings as the “American Way of Death Revisited”, published after Mitford’s death in 1996. Mitford didn’t change her opinion to any substantial degree. Nevertheless and by any standard of literary criticism, Mitford’s book was extremely biased by her problematic background, and was written by an obviously very disordered person, resulting in the book becoming a bestseller in the United States. Of course. But that was a time when America still had a hypocrite’s sense of decency, moral and ethical substance, and values. A lot has changed since Mitford published her books; America no longer has even a hypocrite’s sensitivities, only a chronic anxiety and paranoia inspired by rampant greed, dissatisfaction, denial and suspicion. We’ve come a long way in those 30 or so years, haven’t we?

One of the significant developments, however, one that is anecdotally attributed to Mitford’s muckraking and biased exposé, was the action taken by the Federal Trade Commission with its so-called Funeral Rule, requiring disclosure of a General Price List by funeral homes. The Rule requires funeral homes to provide consumers with accurate, itemized price information and various other disclosures about funeral goods and services. Another interesting observation is that Mitford’s rants in 1963, and her revised rants in 1998 were, to some appreciable extent, prophetic— what in 1963-98 was “muckraking” and biased is true reality in 2017 — but the key players have changed.

Or Final Rites

With the growth of the “Walmart-style” [click here to read our article] funeral home chains and factory funeral home groups like Newcomer Funeral Service Group (HQ in Topeka, Kansas) and its Newcomer Funerals and Cremations (locally in Albany and Latham), Service Corporation International (SCI) a.k.a. Dignity Memorial, StoneMor , and others (See “10 Companies that Control the Death Industry”). Families are manipulated into buying expensive goods and services they don’t need or want. Prepaid funeral money vanishes into thin air. Body parts are sold on the black market. Eight states force families to pay a funeral director even if they conduct a home funeral with no need for help from outsiders — not that we are suggesting you should start doing DYI funerals at home without some expert inputs, we do object to the “requirement to pay” for services not necessarily needed. But a consumer movement is now awakening, and Americans are asserting their rights over a key part of life, just as they did in the past with the natural childbirth and right-to-die movements. The two most prominent leaders of that movement are the authors of the book Final Rights: Reclaiming the American Way of Death, Joshua Slocum, executive director of Funeral Consumers Alliance, and Lisa Carlson, executive director of Funeral Ethics Organization. In the book they join forces to expose wrongdoing, inform consumers of their rights, and propose legal reforms. The book includes state-by-state summaries of laws, regulations, services, and consumer concerns. (Final Rights: Reclaiming the American Way of Death  by Josh Slocum and Lisa Carlson; for other resources please see Funeral Consumers Alliance). Again, you have to be interested to pick up the book; and we advise caution whenever you read someone else’s interpretations, but it’s certainly better than continuing blindly.

Synergy Means the Corps get More Control for their Investment!

You’ve probably heard enough about Newcomer Funeral Service Group with its chain funeral homes in Albany and Latham, NY, and their questionable practices, smokescreen advertising, and irresponsible hiring practices so we’ll move on to more dangerous species of lurkers with their eyes on your credit card. This time we’ll go after Service Corporation International (SCI) who is known to consumers as Dignity Memorial, an addition you’ll probably see alongside the familiar family funeral home names that they’ve gobbled up. See Dignity Memorial, think Service Corporation International and think of a funeral-Walmart with more than 2,100 locations across the US, Canada, Puerto Rico and controlling more than 15% of the death market in the US. Think about a greedy corporation that is continuously grabbing for more and giving less. And we’ll look at another resident of the corporate Ghouls Gulch, StoneMor Partners, who are in the cemeteries acquisition business.

Synergy is the concept that the value and performance of two companies combined will be greater than the sum of the separate individual parts.


 

Our Editor’s Response to the Newcomer-Facci Exposé

Update

A reliable source has reported that Mr Facci has allegedly been reprimanded by his Newcomer keepers for failure to comply with Newcomer policies. Surprised? He’s also been reported by his colleagues at Newcomer Funerals and Cremations for alleged noncompliance and misconduct. Could it be his mouth? His attitude? We also hear Facci’s taken down his Facebook page. Wonder Why? Facci’s really quite unhappy, we hear, and is considering relocating to Florida. We suggest Cuba. We wonder if he’s that immature to think his reputation won’t follow him? We can’t say that we didn’t expect these developments. Facci made his bed; now he has to sleep in it. Too bad he didn’t appreciate what he had from the start.


The Editor’s Response

We recently republished an article about a recently licensed funeral director, Mr Nicholas J. Facci, and his online activities, his relationships with former mentors and associates, and his recent hire by a local chain funeral services provider, Newcomer Funerals and Cremations (Albany and Latham), a member of the Newcomer Funeral Services Group, a Kansas based organization with funeral homes in some 10 states. We’d like to make our own statement on that article. We’d like to respond to some of the private comments we have received in response to the article, “Birds of a Feather? Lying down with dogs? The Politics of Funeral Corporations….”


Despite the appearances and although Nick Facci is plastered all over the Internet as being associated with Riverview Funeral Home and Simple Choices Cremations, he was fired from his employment with Riverview and Simple Choices; furthermore, Facci has published numerous times on his Facebook page that he is no longer associated with Riverview or Simple Choices. He has recently been hired by the Newcomer funeral home chain, a “Walmart-type” provider, and is now working in the Albany-Latham area.


We vetted the author and verified the sources of the article. The facts were true and the majority of them came either from public sources, the Troy Record newspaper, or from Mr Facci’s own Facebook page. The facts, opinions and conclusions stated by the author were credible and truthful, and based on research of information available to anyone who is interested.

Some readers — apparently those with short attention spans — have suggested that the article is a bit long-winded. Yes. The article is a bit longer than our typical article, and while it may be a bit hard on Mr Facci, we feel that given the circumstances and Mr Facci’s conduct as well as the environment in which Mr Facci is employed, the article is important and the facts and conclusions are of significant interest to the pubic. We had and continue to have  the opportunity and the control to edit material out of the article but we chose not to do so. We continue to stand by the author and the content of the article. As for being hard on Mr Facci, Whose fault is that? The facts are the facts.

That having been said, we’d like to make some editorial remarks about some of the feedback we’ve been receiving from readers, both in the funeral services business, consumers of those services, and persons who just found the article of interest. We would like to note that we have information that Facci, Newcomer and some of the funeral directors who know Facci have been very responsive but have kept their responses pretty much under wraps. That’s how the funeral profession is, we guess. Others with personal knowledge have come forward with their information. Nothing we have received so far indicates that the article is in any way misleading or untruthful. Far from it. Most of what we have received so far actually confirms the author’s facts.

Here, in a nutshell, are our responses to the article and to our readers’ responses:

The article has been vetted and found to be substantially true in its facts. As our regular readers and followers are aware, we are very diligent in assuring that what we publish on the Smalbany blog is factually true and credible. Our community of readers and followers also know that we don’t take sides, and our sole purpose is journalistic integrity and community service. Enough said.

The author of the article was vetted and found to be reliable. The author of the article has no personal, political or economic interest in publishing the facts of the article. The author of the article is a well-known figure who has a fine reputation, is known for his defense of truth and ethics, and has excellent professional qualifications. The author is credible and the facts truthful.

Mr Facci is responsible for his conduct and his statements. The article points out a disturbing trend in the funeral services industry, how funeral director candidates are educated, trained and licensed, the importance of ethics in the funeral services profession, and the fact that poor education and immaturity can result in serious detriment to the reputation of the funeral services profession and significant injury to the customers served by unscrupulous providers. While we feel our funeral directors and family funeral homes provide a necessary and very important service to those who have lost a loved one, we have our concerns about the direction the funeral services business has been taken by the corporations and funeral home chains. We also share the author’s concerns about the quality of the people working for these funeral home chains and their motivations, and their character. These are all reasonable concerns and are presented in the article.

The article may have scared the hell out of Facci and/or Newcomer and Facci was forced to remove his Facebook posts but removing them doesn’t undo the fact that they were posted, read, and noted. Just because he removed his posts doesn’t undo the fact that he posted them in the first place. Unfortunately for Mr Facci, he can’t undo the Troy Record article and the statements he made in that article. Too bad, Mr Facci!

Unlike Facci’s former employer, we do not underestimate Facci nor are we ready to present our back to him for target practice. We are monitoring these developments closely and have our ears to the ground, so to speak.

It is all about Mr Facci, not about the author. As stated above, the article points out Mr Facci’s character and professional flaws, using Mr Facci as a so-called stereotype of a trend in the industry. The article is about Mr Facci and how he got to where he is, wherever that may be. The article is about how one immature and flawed individual can manipulate situations for his own selfish benefit, and how even veteran professionals and a large funeral home chain can be taken in by such a person.

One commenter suggested that Newcomer has a “file” on the author. Our response was: “Big deal!” If Facci or Newcomer feel that they have something interesting about the author of the article, share it! If it’s good information, we’d love to know about it. But all things considered, we can’t imagine what they could have because we’ve already checked. The so-called “file” may be printouts from anonymous Internet sites, anonymous blurbs by critics who don’t have the guts to use their real names, or sociopaths who think they have an ax to grind. No doubt, if Mr Facci had anything to do with the assembly of any file it must involve some breach of confidentiality or other unethical practice. Sorry, gentlemen and ladies, that’s not the kind of information or the sources we tend to use on this blog. Hard facts and reliable sources are what you get here. Our suggestion: Go stuff your file!

For the sake of argument, even if the author has a skeleton or two in the closet, what difference would that make. None at all. If the facts are true as presented in the article, nothing in a so-called “file” about the author can change Mr Facci’s character or conduct, nor can it justify Newcomer Funeral Services Group (Kansas) or Newcomer Funerals and Cremations (Latham and Albany) in deciding to hire Facci without even checking with his former employer(s). And if Newcomer had checked with Facci’s former employer and hired him anyway, despite the facts disclosed and Facci’s unethical conduct, Shame on Newcomer! The article is about Facci and Newcomer, not about the author.

Silence is an admission of complicity. We provide ample opportunity for anyone with something to say to say it by leaving a comment. If no one comes forward with contrary facts we have to assume that they have no defense. Fair enough. After the appearance of the article, Mr Facci was very quick to clean up his Facebook posts and many of his scandalous posts disappeared (fortunately we had already collected some of them such as those exposed in the article). A number of persons who know Facci either personally or professionally have provided comments by email or by electronic message confirming the facts in the article. Other parties have contacted us with concerns that the article could be misinterpreted. Alternative interpretations are in the head of the reader, not in the text of the article.

We are grateful for the comments about the facts. Any time we receive confirmation of facts or clarification of the facts we are very grateful because we place great value on the quality of the information we provide. Regrettably, most commenters don’t have the ability to comment, and tend to rewrite. Those comments are worthless and they don’t get published.

As for the concern that the article could be misinterpreted. Misinterpreted? How? Does it make Facci’s former employer look bad? We think not. Facci’s former employer has an outstanding reputation; even Facci made that clear in the Troy Record article, even while Facci was badmouthing Newcomer! Facci’s former employer did everything possible to teach Facci the trade and to get him through the licensing process. Even so, Facci bit the hand that literally fed him. It’s ridiculous for anyone to suggest that Facci’s mentor should have been able to have second guessed Facci’s devious mind. We cannot take responsibility for the state of mind of some readers. The article is pretty clear. If some bleeding heart wants to make believe that Facci’s conduct is excusable, that’s their problem. If some hard-nose wants to lynch Facci or Newcomer, while we wouldn’t go that far, we can’t control such a reaction. The article says what it says, no more no less. Repeat: Alternative interpretations are in the head of the reader, not in the text of the article.

Again and again and again, we have stated in our articles that we don’t want to take control of minds, we only want to get them working, thinking, and learning about what’s going on in our communities. That’s all. Our readers are free to make any decision they feel is right; we just provide the facts.

Our personal take on the situation: If Mr Facci were an elected official or a municipal employee, or if Mr Facci were a doctor, a dentist, a car dealer, whatever, we’d have the same response to the conduct and character described in the article: He’s got problems. He needs to fix those problems. Anyone who knows about his problems and continues to do business with him or hires him assumes responsibility for those flaws and problems and the repercussions. The same applies to Facci. In fact, we hold Facci’s feet to the fire particularly because he is in the position he is in. Facci is responsible for what he did, said and posted. Facci was fired from his former position when his employer had had enough of Facci’s shenanigans. Facci had even prepared for that possibility and was already providing a way out for that eventuality. Newcomer chose to ignore these facts and hired Facci. Newcomer now has to deal with those facts having been made public. Either Newcomer is willing to carry Facci’s baggage for him or they can free themselves of him; it’s their choice, and Newcomer has to live with the consequences.

We have also been informed that one person who provided Facci with a letter of recommendation actually demanded that Newcomer Funeral Service Group disregard that recommendation. The person making the recommendation, upon learning of Facci’s conduct, decided to withdraw the recommendation for reasons of conscience.

Facci and Newcomer are the authors of their own crisis. To be honest while not violating a confidence, it must be said that when the article first appeared, Facci’s former employer wrote to us requesting that we remove the article. Here is a guy who has sustained considerable damage to his business done by Facci, and he’s asking that the exposé be removed. We politely declined to remove the article. But that’s how funeral directors are. They are so used to doing their jobs and remaining behind the scenes, not intruding that they tend for forgive and not to make waves. That’s why Facci is such an interesting subject because he doesn’t care as long as he comes out on top. He’s an individual that the article uses to draw attention to the way the funeral home chains and corporations are changing the politics of death and deathcare. It’s not pretty.

Facci and Newcomer are not the only players in this dirty game. Without offering any excuses for Facci’s conduct or Newcomer’s choice of employees, we cannot avoid pointing an accusing finger at the Hudson Valley Community College Mortuary Sciences Program and the New York State Bureau of Funeral Directing, and the New York State Department of Health, all of which have their fingers in the pie. As organizations involved thickly in the training and education, the oversight, and the licensing of funeral homes and funeral directors, those organizations should be put in the spotlight. While we are informed that the Hudson Valley Community College Mortuary Sciences Program curriculum was put on hold and substantially revamped last year, it remains to be seen whether that has any concrete effect on the quality of candidates it churns out. Is Facci a perp or a victim? Is Newcomer a perp or a victim? What is Warren “Ren” Newcomer,  and Arthur Fitch, manager of Newcomer Funerals and Cremations in Albany and Latham, doing to defuse the situation? Jury is still out on those questions.

Mr Facci and Newcomer Funerals and Cremations have another reason to be grateful. Mr Facci had to be reminded to be grateful to his former employer and mentor for the fine training and formation he received. We mentioned that  in our original article. Mr Facci’s former employer and mentor has again asked that we withdraw the article; he’d like to put the experience behind him. While we don’t agree to letting Facci or Newcomer off the hook that easily, we have considered the request, and on compassionate grounds, have complied with the request as of March 31. This is an unusual action taken only at the request of the victim of an offence, we do not routinely remove an article from public view, unless we are convinced that  the victim might benefit. While the article is no longer visible to the general public, it still exists and, if a reader makes a specific request to rcs.confidential@gmail.com for access to the article, we will provide a password for accessing the article; otherwise it will not be visible to the wider public. Mr Facci and Newcomer Funeral Services Group will continue to be monitored, if only to ensure that they do not engage in any further self-destructive behavior, however.

All that having been said, we can’t ignore such headlines as, “Funeral Chain Exploits Demise of Tradition,” which asks the question “Newcomer Family Mortuary ignored industry taboos by advertising discount funerals on television. Will competition usurp tradition in this high-growth industry?” That article was nothing less than current, relevant and prophetic article and appeared in the online magazine Inc. It’s an historic article but could have been published today.

As usual, if our readers have anything to add, comments to make, information to provide, we will be very grateful if you leave a public comment by using the comment feature on this page, or if you want to leave a more confidential message please use our email at rcs.confidential@gmail.com.

Reminder: Mr Facci’s former employer and mentor asked that the original article be withdrawn. We do not withdraw articles but in compromise and out of respect for Mr Facci’s former employer and mentor,  we have restricted access to the original article by requiring a password. Readers interested in accessing the original article may request a password by making a request to rcs.confidential@gmail.com.

Thank you all for your interest and loyalty. It’s now a time for healing.

The Editor

 

 

Birds of a Feather? Lying down with dogs? The Politics of Funeral Corporations….

Welcome! We’d like to welcome our many readers from the Kansas area. Thank you for your interest!

Home of the Newcomer Funeral Services Group


Prologue

As this story unfolded, I pondered whether it would be worthwhile to publish an editorial on the general impact of the events. Ultimately, considering the importance of the subject matter as a cultural topic and its downstream effects on persons in the grip of acute bereavement, I felt it was not only necessary but even a my moral duty as a spiritual care professional to take a position on the subject. And so I have in this editorial.

In the professions, whether in divinity, medicine, counseling or funeral directing, just to name a few, we look for authenticity, maturity, wisdom, integrity, competence, ethical awareness. There’s much, much more that goes into a real professional but the essential wisdom comes from exceptional mentoring and life experience.

I’ve written volumes on clergy, healthcare and funeral service professionals, and while remaining principally factual and staying close to the published professional literature, I have both lauded and lambasted the professions.

I am publishing this post as a prelude to an upcoming article on how politics shapes our traditions, most especially how we continue our bonds with our dead. While that may seem a bit off topic for most of my readers, the way politics shapes our continuing bond with our dead is important, as you will learn in the article, for how such regimes like Maoist China, the Roman Catholic Church, or ancestor reverence in Japan have steered the political base from the traditional clan, tribe and family to a power elite. This article sheds some light on how our funeralization practices are being hijacked and abridged by the funeral home chains and corporations and the quality of their employees and hiring practices.

Nothing in this article should be taken personally but everything in this editorial should be taken seriously.


Because I am a professional bereavement chaplain and thanatologist, I am deeply involved in the funeralization profession and have had a great deal of experience with different funeral homes, funeral directors, their customers, their staff and their operations. I consider myself eminently qualified to comment on the subject of dying, death and death services. Moreover, as a spiritual care provider and ethicist, I observe and reflect on a great variety of human behaviors in the attempt to make some sense out them and to understand what is going on in the person’s heart, mind and soul. Admittedly, that is only second-hand knowledge at best, but with experience, wisdom and a special gift, it can prove fruitful.

I am in love with learning. That comes from my upbringing and some wonderful teachers and mentors; I’m grateful to my family, my teachers, my mentors, even my clients because they have all contributed to who I am now, today, and what I shall become. What I am and what I become is how I shall be remembered. That’s why I always counsel humility, compassion, gratitude and justice.

One of the more disturbing aspects of the New York state education and licensing system for funeral directors is the fact that the curriculum does not include ethics or a similar course, which, in my opinion should be mandatory. Moreover, most professions require at least 4 years of college but mortuary science is a 2-year program, at the end of which the successful candidate receives an associate’s degree. After graduation with the 2-year degree, the future funeral director must be accepted into a 1-year residency with an established funeral home under the mentorship of a licensed funeral director. Then there are the state and national boards leading to licensure.

So you have people entering the 2-year mortuary science program at maybe 18 or 19, graduating at about 20 or 21, and finishing their residency at about 21 or 22, barely able to purchase a bottle of wine but now they are “licensed funeral directors” authorized to sell funeral services and products. That’s scandalous, when you think about it. How can a 21 year old even come close to understanding what a family is going through after losing a loved one. Most of these mortuary science graduates haven’t even experienced the death of a loved one of their own!

He hasn’t the integrity or the character of a three dollar bill

As a funeral officiant and psychospiritual facilitator to several funeral homes, I take righteous offense at some wet-behind-the-ears youngster acting as if he’s God’s gift to the bereaved. I am even more offended when I have worked with, and have advised one such individual, and find that he hasn’t the integrity or the character of a three dollar bill.

While I can cite a number of individuals that fit this picture, some of them very admirable persons in their own right, and who, by the time they reach maturity at about 30, may even have the wherewithal to become really great funeral directors, there are others, fortunately few, who have managed to make my skin crawl.

Nick Facci’s
Mantra for Self-Promotion

One of those individual, a newly licensed funeral director, Nick Facci, has recently been plastering his personal narcissistic propaganda all over that social media garbage dump, FaceBook, now touting his having been hired by one of the factory funeral companies, Newcomer Funerals and Cremations, (I’ll just shorten that to Newcomer) with locations in Schenectady and Latham, New York. Newcomer has a large number of locations across the country; it’s the MacDonald’s of the deathcare industry, a factory funeral home. While I find much of what Nick Facci has done and is currently perpetrating — he actually uses the his former employer’s logo, the property of his former employer, and a public FaceBook page to contact “Friends, Family, Clients, and Colleagues” with the message:


[redacted], Inc. Cremation Service

Once again, I am making it clearly known that I am NO LONGER affiliated with  [redacted] or it’s direct cremation company [redacted] Cremation Service.

Today I began employment as a Licensed Funeral Director with Newcomer Funeral Service Group, specifically serving Albany, NY areas.


I am not singling out or attacking Facci as a person or individual but because of his recent conduct, he has made himself visible, available and convenient for representing the transparent stereotype of a pitiful development in the funeral services profession. He has made himself available to become the poster child of the immaturity and absence of ethics that characterizes the stereotype; arrogance and ingratitude are at its heart.

Apparently what Nick Facci doesn’t seem to be aware of is that he doesn’t have any personal “clients”; the families with whom he worked while he was employed at [Facci’s former employer] are Facci’s former employer’s clients! What troubles me most about this particular individual is his schizoid personality and his total lack of ethics. Let’s call this young villain Nick F. for the rest of this editorial.

I first met Nick F. when he was introduced to me by a widely respected funeral director and funeral home owner, with whom I was working at the time. Nick F. was not yet out of Hudson Valley Community College but was working with Facci’s former employer, where he expected to do his residency once he graduated. Nick F. finally graduated and Facci’s former mentor and Facci’s former employer sponsored him for his 1-year residency, and Facci’s former mentor, a man with more than 40 years of experience in funeral service and very respected in the specialty field as a gifted funeral director, agreed to be his mentor. Nick F. was very fortunate and should be very grateful to his former employer and his former mentor, because most everything of what Nick F. has to offer as a funeral director he received from his former employer and mentor! But gratitude and humility are not in Nick’s character.

Over the period of Nick Facci’s residency at his former employer, I had many opportunities to work with him and to have observed him. He frequently sought me out to talk about various issues, and I was able to form a very clear picture of who this person was. While I cannot violate the confidentiality of the specifics of what Nick brought to me, I can say in general that much of Nick Facci’s problems were due to immaturity and self-esteem (they apparently still are); he simply was way too young and immature to be in the position he had. He had a nasty side to him and admitted that he could be vicious if crossed; I attributed that side of him to be one of his favored defenses; that side of him was no secret.

At 21 Nick’s life plan was expressly to “crush the competition.” While putting on a compassionate and caring mask during the arrangements conference with families he charmed them but he had an awful lot of disturbing remarks afterwards, especially if they were financially challenged or not attractive to him. This judgmental side of Nick F. really disturbed me and I counseled him to be less judgmental; Nick merely rolled his eyes — a curious but frequent response — and put his nose in the air, walking away.

While outwardly charming and likable, the Nick F. I came to know was not a very caring person and he was unquestionably ungrateful, arrogant, and disrespectful to his mentor. I chalked this up to Nick’s physical constitution, his sexual orientation, and his blended family background. He was an emotionally confused young man.

Colleges today fail students by not teaching values.

Because Nick Facci was actually one of the first “residents” with whom I had close contact, his conduct raised many questions in my mind about how mortuary science programs select and screen candidates for this very demanding and tough profession. I wondered what sort of psychological assessments or background evaluations might have been done to ensure that candidates for this very sensitive profession are the right stuff. It was obvious that no psychological assessments or background evaluations were done, or if they were done, they failed miserably.

While a resident and after having received licensure as a funeral director, Nick F. as an independent contractor with his former employer, provided what are called “trade services” to other local funeral homes. These funeral homes do not do their own preparation of the deceased but call in “trade” embalmers and reconstructionists, cosmeticians, etc. to do the work for them. Nick F. and his former mentor, a well-known and respected deathcare specialist, provided removal services (picking up the dead bodies), embalming, preparation, etc. for other funeral homes in the area. One of those funeral homes was Newcomer Funerals and Cremations in Albany, NY.

It would be an understatement to call Nick F. a gossip.

As I mentioned, I frequently spoke with Nick F. about local funeral homes and their operations, and Nick F. knew a lot of dirt about everyone in the business and had a lot to say about everyone as well. It would be an understatement to call Nick F. a gossip. He knew some dirt about just every operation in the Albany-Schenectady-Rensselaer counties region and had no scruples in sharing it with anyone with time to listen.

Master of Bad-Mouth

Nick F. had no love for Newcomer Funerals and Cremations…

Newcomer Funerals and Cremations, being a large national provider of mortuary services and a substantial competitor, was one of the subjects of our many “trade” discussions. Nick F. had no love for Newcomer and would relate stories about how removals were done and how bodies were stacked in a garage. [Editor’s note: While I do not know this to be fact, I am reporting only what Mr Facci related to me in personal conversation.] Nick F. would recount how Newcomer advertised the lowest prices but once they got their claws into a customer they nickel-and-dimed them to the poorhouse. Nick would tell how Newcomer couldn’t keep any staff for long, and those who did stay couldn’t get anything better. It’s amazing to think how Nick F.’s opinions and loyalties could change so easily, isn’t it?

Nick F. lampooned and scandalized the factory funeral home called Newcomer’s

But while Nick F. was at his former employer in Troy, during his residency, and after having been licensed, Nick F. lampooned, badmouthed, and scandalized the factory funeral home called Newcomer’s.

The facts speak for themselves. Nick F. was interviewed by the Troy Record in September 2015 and Nick had some interesting things to say about his then employer, and his mentor. Interestingly, Nick F. answered one question, “In your opinion, what personality traits are necessary for becoming a successful funeral home director?” as follows:


“Number one is patience. It takes a great deal of patience, understanding and compassion to be a funeral director – or at least a good one.”


If that answer as quoted is Nick’s honest response, there is no hope for him to become a “good” funeral director, that is, unless he’s coined a novel definition for “good”. The Nick F. I came to know was not patient, not understanding, and his compassion was a great act. Nick was quick to criticize, to demean, to complain, and to degrade many of the families coming to him. True, he put on a great act, but that’s all it was. I was frequently shocked at what I saw and heard but had to hold my tongue.

When Nick F. was asked about his former employer, where he did his residency under the supervision and mentorship of Mr [redacted], FD, and where Nick F. was employed at the time, he had the following to say:


“[Facci’s former employer] has a rich family tradition dating back to 1897, therefore making us one of Troy’s oldest family funeral homes. Today we continue to provide superior quality services at the most affordable prices. We, at [Facci’s former employer], provide personal and individual family service, which only an independent family firm can do. Unlike some other local firms, we have no ties to other funeral firms outside of Troy located near NYC or any funeral chain-corporation in another state, such as Kansas, which is becoming common in our local area.” [Emphasis provided]

[Editor’s Note: Newcomer Funerals and Cremations (Albany and Latham) is one of a large number of funeral services locations owned by the Newcomer Funeral Service Group, which has locations in some 10 states and its main offices in Topeka, Kansas.]


Note that Nick F. states that “only an independent family firm” can “provide personal and individual family service.” More importantly, note that Nick F. contrasts this “personal and individual family service” with the “funeral chain-corporations”, notably and specifically those in another state, “Kansas“, the home state of Newcomer Funerals and Cremations! By mentioning “funeral chain corporations” and “Kansas” there is no doubt at all that Nick F. was referring to Newcomer. Nick Facci is now employed by Newcomer Funerals and Cremations. Now isn’t that special?

And when asked what makes [Facci’s former employer] so successful, Nick Facci responded:

“We are not looking to be Troy’s biggest funeral home – only it’s best. With [Facci’s former employer] you are simply going to see a difference and we invite you to compare. Competitive pricing certainly helps but our success is not based on price alone. We [Facci’s former employer]] credit our success to a sincere love of service to our families and a total dedication to excellence in funeral, cremation and tribute services.” [Emphasis provided]


Nick F. manipulated operations and people

There’s a big difference between guiding, even finessing, and manipulating. Nick F. manipulated operations and people in order to make himself almost indispensable to his former employer while he was there, and he didn’t shirk from making that fact known, and even to use it as an instrument of extortion to force his former employer to acquiesce to Nick’s ambitions. I found this to be personally and professionally reprehensible in the conduct of an immature adolescent vis-à-vis his veteran mentor and superior.

So, dear readers, you can understand my surprise when I received a FaceBook notification — Nick F. is addicted to FaceBook and posts every kind of stupidity imaginable on that sewerage media, including unflattering photos of himself in a bathing suit on a beach, his relationship with a questionable African American, “itinerant pastor” whom Nick is cuddling up to and who has ” connections”, which Nick is no doubt using, and myriad other unprofessional snippets from a boy’s life – that FaceBook notification announcing, not without some theatrical suspense, that Nick F. would be announcing his new employer’s identity, “tomorrow”. Given what I have reported above, you will find no difficulty in understanding my loss of consciousness when Nick F. announced that his new employer was none other than … NEWCOMER FUNERALS AND CREMATIONS !!!

Nick’s response: He removed the message and blocked the sender!

My only response was to write a comment wishing Nick well and encouraging him to be grateful to his former employer and to his former mentor for the opportunities he had received there and to be grateful to Facci’s former mentor for the fine mentoring he received from Facci’s former mentor during his residency and beyond. Nick’s response: He removed the message and blocked the sender!

I was very concerned when I read in Nick’s announcement his undisguised and unabashed invitation to families he worked with at his former employer to follow him to Newcomer!!! Such conduct is in violation of every ethical principle known to any profession. Customers and customer lists are proprietary and confidential; even if not written into a contract, it is simply ethical and honest conduct not to attempt to entice a former employer’s business away from him. Such conduct is clear evidence of a deep flaw in Nick’s character, and if Newcomer Funerals and Cremations doesn’t rebuke and rebuff Nick F. for doing such a thing, there’s not much to say for Newcomer. But if Nick F. can do that to his former employer, think of what he can do to Newcomer Funerals and Cremations! A serious word of caution is in order here.

It’s one thing if Nick Facci wants to continue his career with Newcomer Funerals and Cremations but as I’ve pointed out, even that is questionable conduct, given Nick F.’s expressed opinions, public and private, and disclosures about Newcomer’s operations. If what Nick F. said was true about Newcomer Funerals and Cremations from the point of view of someone with insider information, that is, Nick’s personal experiences, you need to wonder Why? Nick F. is inviting his former employer’s customers to follow him to Newcomer? Didn’t Nick just publically state how wonderful his former employer is and how they offer excellent services to their families? Didn’t Nick just finish trashing and skinning Newcomer alive, telling me how terrible they were, and how they nickel-and-dime their customers? And is this what Nick Facci is now offering to anyone who follows him to Newcomer Funerals and Cremations? There are some very serious contradictions in Nick Facci’s professional conduct, and in Newcomer Funerals and Cremations choice of employees and their hiring policies. Don’t you think?

In Nick F.’s posting announcing his new employer, Facci writes:


” I am so happy and honored to be working with such fine professionals, from the management,funeral directors and support staff everyone has been so warm and welcoming it really is a family, here at Newcomer.

” For the families I have served in the past with my former employer and are currently expressing a desire to “follow me” you are more than welcomed to return me and I will be privileged to serve you again through New Comer Funerals & Cremations at either of our locations. Know that pre-arrangements can be transferred and you are under no obligation to stay with an original funeeral [sic] home by law.” [Emphasis provided]

[Editor’s note: As of information received from persons who have access to Facci’s Facebook presence, several posts are no longer visible, including the one quoted above, and have apparently been removed by Facci since the original publication of this article. This is not surprising given the fact that Facci has been served with notice that his illicit conduct will not be tolerated by the funeral service profession.]


Is this 2017 Nick Facci the same Nick Facci of 2015, 2016? It’s really beyond belief how one person could be so schizoid, so inconstant, so disloyal, so flighty!

What Mr Facci never learned is what might be legal may not be moral or ethical

Apparently Nick Facci is also trying to encourage his former employer’s clients to transfer their pre-arrangements to Newcomer Funerals and Cremations, too. This is clearly dishonest and unethical. But is this how our misguided little Nick Facci is trying to endear himself and stand out to his new employers? If Newcomer accepts or condones this sort of thing without taking action or at least reprimanding Nick F. they should be tarred and feathered and run out of town! What Mr Facci never learned is what might be legal may not be moral or ethical.

There’s just something about Nick Facci that raises red flags

What a fly-by-night business does is one thing, and if you sleep with dogs you wake up with fleas. But in my experience and opinion, I feel that a funeral services provider, a funeral director, must be held to a high ethical standard; he or she must be honest, have integrity, have some code of ethics, and must act like a professional. From what I have read in Nick Facci’s FaceBook publications, he has some very serious flaws in all of those areas. With some luck he may grow up and if he matures, there may be some hope for him. But judging by his recent past trajectory, his conspicuous conduct, and his addiction to FaceBook and publishing all sorts of questionable material, I seriously doubt that Facci can be trusted with the responsibilities of a “good” funeral director. There’s just something about Nick Facci that raises red flags. And if Newcomer’s feels he is the right stuff for Newcomer’s I tend to believe that what Nick told me about Newcomers is likely very true. We can only say, “birds of a feather…”

While recent developments and Nick Facci’s FaceBook activity provide the example for this editorial, and if Nick Facci is a stereotype of at least some of today’s mortuary science graduates, his example serves to raise serious questions about what New York state’s mortuary science programs, particularly Hudson Valley Community College’s program, are teaching students — or more importantly what they’re not teaching them — and what the repercussions will be on the funeral services provided by such graduates but even more importantly how their conduct will reverberate in the lives of the bereaved emotionally, spiritually, culturally, and financially. One major question that comes to mind is how are these people screened by the mortuary science program directors to ensure that they are morally, ethically, psychologically fit for the profession.

“We don’t train them to be funeral directors” [A statement allegedly made by one Hudson Valley Community College instructor]

In the words of one veteran funeral director, quoting a high-level staff member at HVCC, “We don’t train them to be funeral directors,” they just provide the coursework. Somehow that just doesn’t seem right. But apparently it is true, if we can judge from the quality of the graduates and the criteria for licensing them: no one in the colleges or the licensing authorities seem to care about character. Now where does that leave us as consumers?

Epilogue

I was informed by a third party that my comment was deleted by Nick Facci and that I was blocked from his FaceBook page. That was his response to my “best wishes” and my counsel that he be grateful to Facci’s former employer and Facci’s former mentor. You can draw your own conclusions from that.

Time to grow up, Nick F.
The Editor


Disclaimer

Republished with the express permission of the owners of the Smalbany blog and the original author.

The author of this editorial is not an employee of Mr Facci’s former employer or of Newcomer Funerals and Cremations or the Newcomer Funeral Services Group, and has not solicited the opinions from either Facci’s former employer or from Newcomer. The author states that he has no financial or other interest in publishing this op-ed, save for generating interest and reflection in readers for the betterment of the concerned professions. The author has not received nor does he expect financial reward for publishing this strictly pure opinion and informational article. This article is intended and published solely as an opinion editorial for the information of the public and as a public service of the Smalbany blog. All facts and statements made in this article are taken from the information provided by those concerned on FaceBook, the relevant Internet pages, or are made on personal knowledge or information and belief; all statements are considered factual and true unless otherwise disputed by the concerned parties. All inquiries and permissions should be addressed to the publisher at rcs.confidential@gmail.com. Comments are invited using the comments feature on this page.

(Do your part in informing the community and the world: Cut and paste the link to this blog article into an e-mail and send it to your contacts! Here’s the link: http://wp.me/p2jPFe-2I1 )

בס”ד

“Qui tacet consentire videtur ubi loqui debuit ac potuit.”
“Silence is admission when when the accused ought to have spoken and was able to.”

Special Notice: We make every effort to be truthful, complete, fair, and balanced on this blog; therefore, if you see anything that you know to be false or incorrect, or if you have additional information to clarify any issue, please let us know by e-mailing your information or by leaving a comment. It’s very important to us that we don’t fall into the same category as those whom this blog is intended to expose. Thank you very much in advance for your coöperation and assistance.

Graphics and Images Disclosure: Unless otherwise noted and credited, all graphics used in this article are the result of a Google image search, and at the time the images were collected and used in this article, no conspicuous or visible copyright notice or other proprietary mark was shown. Please communicate any claim or corrections to rcs.confidential@gmail.com All images are used in good faith for non-profit, public information and public service purposes.