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Category Archives: Funeral Home

A Response to Lorin Marra. re: Office of the Albany County Coroners

We published an article “Politics, Power, Patronage and Conflicts of Interest: The Albany County Coroners Office” on September 13, 2017, about the office of the Albany County Coroners, and how the office is obsolete, tainted, and chock full of local funeral directors. The politics of the coroners’ office is as corrupt as it can get, and is a product of the nepotism and favoritism that has plagued Albany politics from within the mayor’s office to the police department to the office of the county coroner.


In the preparation phase of the article, we did extensive research both on the history of the office of coroner in general, including scholarly articles discussing the office of the coroner, and published professional journal articles comparing and critiquing the office of the coroner and the office of medical director. In addition to our research of public information and education material and the scholarly and professional journals, we also filed demands for the production of documents and information with Albany, Schenectady, Rensselaer and Green Counties for information on their respective coroners or medical examiners.

Seal of the County of Albany, NY

Overall, personal contacts with the Albany County Office of the Coroner were very open and informative. The demands served on the counties of Schenectady (medical examiner), Rensselaer (medical examiner), and Greene (coroners) under the NYS Freedom of Information Law were less than open and honest. Rensselaer is in violation of the law by not having responded at all; Schenectady and Greene county, while responding, were evasive and off base. Why all the defensiveness? They’re not so defensive when asking for funding but then, in our culture of death denial, who really keeps tabs on them anyway? WE DO!

We received an interesting comment from Lorin Marra, who is somehow associated with the Marra Funeral Home and with Paul Marra, the “owner/operator” of Mara Funeral home in Cohoes and an Albany County Coroner. When we received Lorin’s comment we were a bit taken by its defensiveness and it only later occurred to us that it’s an election year and Paul Marra is running for re-election as an Albany County Coroner. Having made that connection, it was not surprising that a Marra family member would come out and defend Paul Marra, the candidate.

But wasn’t it a bit cowardly, a clear lack of integrity for someone running for public office not to personally respond in a comment and have his daughter respond for him. Maybe Paul left his cojones in the autopsy room, at one of the allegedly “1000” autopsies he claims to have attended (but no one in official circles knows about). Did anyone see that pig flying by just now? Wanna buy a bridge?

According to Lorin Marra, pigs really do have wings!

.It should be noted that Ms Lorin Marra doesn’t comment on any of the many facts and figures given in the “Politics, Power, Patronage and Conflicts of Interest” article but hones in only on the name “Marra,” which is mentioned in only the most neutral of terms: strictly factually. But, as we state in our response, “Where there’s smoke (or “defensiveness”) there’s gotta be fire.” What do you think?

Marra’s Campaign Sign
flanking those of opponents Simmons and Lockridge.

For those of you who have read our article “Politics, Power, Patronage and Conflicts of Interest: The Albany County Coroners Office,” you’ll certainly have to ask yourself Why? is Lorin Marra so upset. Have we touched a nerve? The fact is, Paul Marra is barely mentioned in the article, and not negatively in any sense of the word. Maybe one of our readers can help us out with this one. We’re republishing Lorin Marra’s confused comment together with our responses. [In the following text “Ed.”: is a note inserted by the Editor]


In reply to Lorin Marra:

We have approved your rant only to illustrate the fact that where a commenter becomes as defensive as you have, there must be something going on that needs further attention. As the saying goes: Where there’s smoke, there’s fire.

We’d like to make it quite clear from the outset that the article is not about Paul Marra nor about the Marra Funeral Home operation; the article is about the office of the coroner both in Albany County and in general. Mr Marra is mentioned, along with others, in the article because he has voluntarily stepped forward and has received the approval and support of the Albany county Democrats and their political machine to have been elected to be an Albany County Coroner. Mr Marra, his office, his associations, and his keepers, therefore, have made Mr Marra a public figure and that visibility is open to comment. Mr Marra, his interests, his associations, his performance and all other aspects of Mr Marra are subject to comment because of his status as a public figure. Period.

Lorin Marra writes:

This article is completely false…

We Responded:

That having been said, we can respond to your diatribe by saying that the information we provided in the article came either from official sources and based on what those sources, that is, the Office of the Albany County Coroner, provided in response to our demand for documents and information under the NY Public Officers Law. If any of our information were incorrect, it is because it was provided by the custodians of that information as public officers and public employees. So let’s put that part of your comment to rest and redirect your misdirected hissy fit to the proper target: the County of Albany.

You are terribly clouded in your perspective of reality if you represent, as you in fact write in your comment, which, as written is a bit unclear, “[M]ost coroners are in fact funeral directors nor [sic] for a political agenda but…” (the rest of that sentence does not contribute to a better understanding of your rather strained thought process). We do not propose in any way that funeral directors are funeral directors for a political agenda. Where you pulled that one out of is beyond us but if you take the time to actually read the article with your eyes open, you’ll actually see what we’ve written. To deny, particularly in Albany County, that the office of the County Coroner is politically tainted is tantamount to claiming that a 3-dollar bank note is legal currency in the US. How naïve? can you possibly be or How devious? might be a better question.

Lorin Marra writes:

…a coroner does not get paid enough by the state [Ed.: Paul L Marra is an Albany County official but is civil service, and gets his check from NY state. Currently he gets $$20,836 a year.] to actually make a living off of just being a coroner. Most coroners are in fact funeral directors not for a political agenda but because they have the knowledge and experience dealing with the deceased. Marra funeral home is in fact OWNED by Paul Marra.

We Responded:

We don’t give a whit whether Paul Marra “OWNS” (your caps!) Marra Funeral Home. But that confirmation by you certainly bolsters our statements about conflicts of interest.

Lorin Marra writes:

Coroners are NOT allowed to use their position to gain business in their personal funeral homes [Ed.: “Not allowed…” is true; what you seem to glance over is that they DO abuse their positions! It’s a human weakness.] Do you realize how many calls a coroner must go on during their respective shift? If they actually claimed all those funerals [Ed.: They don’t have to claim “all” the funerals, just some.] they would be a multi-millionaire which is not the case for any coroners [Ed.: But may be true for some funeral directors.]. The funeral home business tends to be a hereditary business, most people do not wake up in the morning and decide HEY I’M GOING TO WORK WITH DEAD PEOPLE FOR THE REST OF MY LIFE, they [Who do?] tend to go into the business because a previous family member has and so on.

We Responded:

We agree, though, that ethically “Coroners are NOT [again your caps!] allowed to use their position to gain business in their personal funeral homes.” What we don’t quite get is your point. Whether they are “allowed” has no practical or real effect on whether they do misuse their positions. One point you seem to have missed [again!] is that they can garner political and professional capital even if they don’s use their own “personal” funeral home. Think about that for a minute and if you don’t get it, please let us know and we’ll walk you through it.

Again, we agree with you that many funeral homes may be what we properly call “family funeral homes,” or funeral homes that stay in a single family’s hands for a couple of generations. That is changing and, if you read our articles with the intent to understand what is actually written rather than what the voices in your head are telling you to see, you will find that we are ardent champions of the family-owned, local funeral home as opposed to the multi-state factory funeral service corporations. But you likely would have missed that point. [Ed.: You may want to see our articles: “Birds of a Feather? Lying down with dogs? The Politics of Funeral Corporations….” and “Bring Out Your Dead! A Monty Python Prophesy“.]

Lorin Marra writes:

The fact that coroners can’t make a living off of just being a coroner (less than $30,000 a year) should prove that this article was a waste of time.

We Responded:

You have failed to disguise your arrogance, though, when you state that “coroners can’t make a living off of just being a coroner” [Oh! Your grammar is painful!] No, I wouldn’t think that they’d be able to do anything by just “being a coronoer,” I’d expect they’d have to actually do something besides just being an anything. But the City of Albany and the County of Albany have literally dozens of “employees” and “appointees” who make good money by just “being” a something and not necessarily doing anything. Besides, many people, perhaps not in your privileged group, have to make a living and even support a family on “less than $30,000 a year”. Get a grip, Lorin, and join the real world. (Your Mercedes is showing!).

Lorin Marra writes:

Also, Paul Marra has been a coroner for 29 years and has been a board cerified medi legal death investigator for over 15 tears. He has take n charge of over 5000 death investigations and attended well over 1000 autopsies. He also has trained for over 600 hours with the State association of County Coroners. [Ed.: Lorin Marra seems to keep better records and statistics than the County of Albany. Wonder where she got her figures?]

We Responded:

Has Paul Marra actually seen what’s behind this door?

The fact that “Paul Marra has been a coroner for 29 years and has been a board-certified medi [sic] legal death investicator for over 15 years” again supports everything we have written in the article you appear to be disputing. While we are struggling to identify what a “board[-]certified medi legal [Ed.: The word Lorin is struggling to get right twice (!) is “medicolegal.” Is she really a Siena graduate?] death investigator” might be, we would like to ask the glaring question that emerges from your statement: If he has been a coroner for 29 years but certified to investigate deaths for only 15 of those 29 years, how many mistakes did he make in the 14 years when he was not “certified?” The fact that he has been a coroner for 29 years, elected every 4 years, simply proves that too little scrutiny goes into the office of coroner and further supports the fact that in Albany County, once you’re in you’re in for life.

You state that Paul Marra has “trained for over 600 with the State [A]ssociation of County Coroners.” We’re not in the least impressed by that statement. Here’s an example: In one summer, a contributor of ours trained in a major hospital for over 500 hours to earn just one unit of Clinical Pastoral Education credit towards his qualifications. I repeat, that was 500 hours in one summer for one credit! We assume that you’re referring to 600 hours for Mr Marra’s training over a number of years. That’s not impressive in the least, especially when you consider the years of training that a real medicolegal death investigator must do to qualify and then the continuing education required just to keep the pathologist’s licence! Please, don’t talk to us about Mr Marra’s paltry training record!

Lorin Marra writes:

Please do your research next time.

We Responded:

The article, dear Lorin, clearly states the facts as provided by official sources, in particular the Albany County Coroner’s Office, and information from public access sources and published articles. Our facts are true, complete and correct, which is more than we can say about your subjective and clearly biased remarks about your relative, Paul Marra.

Furthermore, the professional and scientific literature abounds with one single conspicuous observation: The office of the coroner is obsolete and, since its very beginning in the 12th century, has been political and corrupt. Nothing has changed since then. Furthermore, until very recently, with the deployment of the Electronic Death Registry system in New York State, recordkeeping documenting coroners’ activities and cases was deplorable.

Lorin Marra writes:

Also legislation has just passed that requires coroners to have more training.

We Responded:

The only legislation that we are interested in is legislation to eliminate the office of the coroner and replace it with a competitive system that would employ specially trained medicolegal personnel for death investigations. Those professional death investigators may be assisted by a subordinate assistant with appropriate training. The current coroner system is inadequate, unqualified, ignorant, and obsolete. If that’s not enough reason to eliminate it, please add to that list the fact that it is politically tainted and corrupt.

Lorin Marra writes:

Please do your research next time.

We Responded:

We did extensive research for the article and stand by our facts as written and represented. We do suggest, however, that you be tested for dyslexia as soon as possible by a qualified professional. Your reading comprehension or your cognitive processing appears to be severely impaired.


Coroner’s Office Just as Dead

If you’ve made it this far, you deserve a bit of humor and entertainment. Here’s one of our favorite scenes from Monty Python’s In Search of the Holy Grail. Enjoy!

Obviously, Ms Marra was not interested in the facts and figures we very conscientiously researched and published in our article; instead, she was more interested in demonstrating her inability to read the English language. If her dyslexia is shared by Paul Marra, Albany County Coroner, it’s no wonder that their records and available information is so scanty and incomplete. The fact that Ms Marra came up with figures that the Albany County Coroner’s Office couldn’t produce does shed some light on the fact that either Ms Marra’s figures are phoney or the Albany County Coroner’s Office doesn’t want to share some embarrassing information with the public, or the information is simply unavailable because of the Albany County coroners’ poor record keeping practices. Maybe the answer is “all of the above.”

The fact is, our information is good as 24 karat gold. All of it comes from reliable sources. The fact that Albany County has poor record keeping practices and the County doesn’t consider it important enough to update their software is a problem voters might want to address. The fact that Schenectady County (medical examiner’s office) and Greene County (coroners) dragged their feet for months and only produced a fistful of information or no information at all, or just excuses made by the county attorney, is at the very least a black eye for those counties. The Rensselaer county attorney should be brought up on charges for refusing to provide any information on the Rensselaer County Medical Examiner’s office. If that’s democracy at work and freedom of information…

Make Your Vote Count!
Big Choice! They’re All Dems!!!
Be Informed!

Demand Accountability

P.s. If you’re interested in the current candidates for coroner this time around, don’t be surprised that they’re all Democrats, you can go to the Vote411 site. Click here.

Here’s some additional information on medicolegal death investigators. According to the ABMDI, The American Board of Medicolegal Death Investigators, FAQs page, the medicolegal death investigator doesn’t need any special training or education.

  1. What is a Medicolegal Death Investigator?
    The role of the medicolegal death investigator is to investigate any death that falls under the jurisdiction of the medical examiner or coroner, including all suspicious, violent, unexplained and unexpected deaths. The medicolegal death investigator is responsible for the dead person, whereas the local law enforcement jurisdiction is responsible for the scene. The medicolegal death investigator performs scene investigations emphasizing information developed from the decedent and determines the extent to which further investigation is necessary. Medicolegal death investigators should have a combination of education and skills encompassing areas of medicine and law.
  2. Who can become a Medicolegal Death Investigator?
    There are no formal requirements to become a medicolegal death investigator. Each coroner and medical examiner office has different hiring practices. A medicolegal death investigator must be knowledgeable of local, state and federal laws. In addition, a medicolegal death investigator must be the most medically knowledgeable person at the scene of the crime to determine if further investigation is necessary.
  3. Do I have to have a degree?
    There are no formal educational requirements specifically for medicolegal death investigation. Any degree program dealing with Forensic Science, Natural science, Anthropology, Nursing, or any other medically related field would be useful. There are several established training courses available throughout the country that teach the basic information needed in order to perform a thorough, competent medicolegal death investigation.
  4. How much money will I make as a Medicolegal Death Investigator?
    An investigator’s salary will be determined by the jurisdiction and amount of experience the medicolegal death investigator has. Salaries and benefits vary throughout the United States.

[Source ABMDI FAQ page, http://www.abmdi.org/faq, last accessed on October 9, 2017]

Bottom Line: There are no special education requirements or degree requirements to be a so-called “medicolegal death investigator.” But the fact that “a medicolegal death investigator must be the most medically knowledgeable person at the scene of the crime” is very disturbing because most funeral directors have only a two-year degree in mortuary science, and that degree has very little to do with any “medical knowledge.” Furthermore, a degree in mortuary science or, more accurately, in funeral home operations, is not generally considered a medically related field.

Now doesn’t that information make you feel more comfortable about who is making decisions about a human being’s death at a possible crime scene?

 

Hello. County Coroner? We’ve got a body here.
[Ha, ha, ha!]

 
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Posted by on October 8, 2017 in Abuse of Public Office, Albany, Albany County Coroner, Albany County Coroners Office, Albany County District Attorney, Albany County Executive, Albany County Supervisor, Albany Mayor, Arthur Fitch, Babcock Funeral Home, Benjamin Sturges, Bill Loetterle, Bob Freeman, Bring out your dead, Bureau of Funeral Directing, Capital District, Charles Smoot, Conflict of Interest, County & Municipal Employees, County Legislator, Dan McCoy, Daniel McCoy, Death, Death Awareness, Death care, Death Certificate, Death Education, Death Investigation, Deathcare, Democrap, Democrats, Dick Touchette, Dignity Memorial, Elected Official, Elections and Voting, F.O.I.L., Favoritism, Francis Simmons, Frank Commisso, Frank Simmons, Freedom of Information Law, Funeral, Funeral Home, Greene County, Greene County Attorney, Greene County Coroner, Greene County District Attorney, Greene County Sheriff, Hudson Valley, Human Service, Hypocrisy, Investigation, Jack Flynn, James Cavanaugh, Joe Stanzione, Joseph Stanzione, Kristin Gillibrand, Lorin Marra, Magin & Keegan Funeral Home, Marra Funeral Home, McLoughlin & Mason Funeral Home, Monitoring, Nepotism, New York State Funeral Directors Association, Newcomer Funeral Home, Newcomer Funeral Services Group, Newcomer Funerals and Cremations, Nicholas J. Facci, Nick Facci, Nick Facci Facebook, NYSDOH, NYSFDA, Office of the Professions, Paul Marra, Professional Ethics, Public Office, Rahmar Lockeridge, Ren Newcomer, Rennselaer County Attorney, Rensselaer County, Rensselaer County Medical Examiner, Richard Touchette, Rick Touchette, Robert J. Freeman, Schenectady County, Schenectady County Medical Examiner, Service Corporation International, Shame On You, Transparency, William Loetterle

 

Does your funeral home provide customer service or human service?

An Op-Ed Republished with Permission


As a provider of psychospiritual care to the bereaved, as a professional bereavement chaplain, theologian and thanatologist, I firmly believe that some things just have to be delivered locally and face-to-face; these include sex, making friends, spiritual care, funeralization services. Not necessarily in that order or priority ranking.


Grief work is not achieved in three days nor with an online consult. That’s purely and simply idiotic.

The saying goes thus: “Death is the great equalizer.” We are all equal in death. Presidents, kings, supreme court justices, movie stars, athletes all die, all decay, all go the same way as the homeless man on the corner. But would you think of direct burial or direct cremation for a president, a queen, Mohammed Ali? So why skimp on grandpa? We celebrate the deceased’s achievements in life, not the fact of his or her being dead. And we do it with pomp, ceremony, rites, ritual, tradition, dignity and respect. Virtual mourning is none of the above and the grief work is not achieved in three days nor with an online consult. That’s purely and simply idiotic.

Furthermore, a death is a social, political and community event. The emotions involved in the acute grief experience are far too complex and idiosyncratic to be amenable to one method, one technology, one dose. As a social, political and community event death care requires real community involvement, hands on, and that means a local group understanding the local cultures, a “neighborhood,” if you prefer. This is a physical community, complex, deep, involved, alive; not a virtual make-believe, conjured up community.

One more thing: We have to stop giving Jessica Mitford and her estate post-mortem kudos for a book and a sequel book that was not only self-serving and conflicted in its interests, but a masterpiece of biased muckraking appealing to the titillation lust of the masses and their denial of death anxieties. Mitford couldn’t attack Death itself nor could or would she attempt to attack institutionalized religion, so she went after the next best thing, the funeral services industry. I’ve cited Mitford several times on my various blogs so I won’t waste bytes on her here.

I place Mitford in the same category as Kübler-Ross in that neither of them can claim any objective or scientific credibility but their main contribution to Western, particularly American society, was to get people talking about death and deathcare services. That, my friends, was a big step in a society frozen in preadolescent fascinations, psychosocial pathological denial, anxiety and narcissism, steeped in materialist humanism and addicted to corporate-fed consumerism.

It’s progressively gotten worse with the public health problem of Internet Addiction Disorder and the pathological subset, Facebook Addiction Disorder, and the emergence of the multistate funeral services groups like Newcomer Funeral Services Group, Service Corporation International and their alter ego Dignity Memorial, and StoneMor, who have all added greed and indifference to the corporate mix of tastelessness and deception of the consumer public. and their dead Again, I’ve commented extensively on these ghouls of the funeral services niche so I won’t waste time or words on them here.

Newcomer, SCI/Dignity Memorial, StoneMor
Ghouls of Corporate Death Services

They want your money not your brains!

Like it or not, death is inevitable for every mortal creature from cockroaches to presidents and kings. No matter how you define or think about it, you will have to some day deal with death so get a grip. How you deal with the death of a significant other in your life, whether that loved one is a pet or a parent or a child–or your own death is a matter of what I will term befriending death. No, I don’t mean the superficial, make believe, virtual “befriending” most of you are addicted to on Facebook and other social media. I mean the kind of be-friending that involves learning about, nurturing an intimacy with, even trusting, welcoming into your world, and frequent contact. Being at ease with, acknowledging, being aware of death is key. That may sound a bit bizarre so let me explain.

Technology has evolved faster than we as human beings have done. We lag far behind technology in our understanding of it and our ability to wisely and prudently steward it. In fact, technology has overrun us and has taken over our lives; this can’t be denied. This fact has been used to the level of Dr Strangelove proportions by corporations and big business, and even by individuals with pathological ambitions like Donald Trump on Twitter and Mark Zuckerberg with the Facebook phenomenon. The medical, psychological and ethics journals are full of reports on the so-called Internet Addiction Disorder, which was described back in the 90’s, and now there’s a subset of that disorder termed the Facebook Addiction Disorder and the Internet Gaming Disorder, which all share the same symptoms as alcoholism and street drug addiction like heroin or the like. Of course, you don’t have to take my word for it, just go to Pubmed and plug in a couple search terms and you’ll get all the proof you’ll ever need of this fact.


Editor’s note: For those of you who are not familiar with Pubmed, it is the database and search engine maintained by the United States National Library of Medicine (NLM) at the National Institutes of Health; it provides access primarily to the MEDLINE database of references and abstracts on life sciences and biomedical topics. (Access Pubmed here. )


You have to admit you have a problem when you need Facebook to help you grieve!

The stimulus for this editorial, however, is not Newcomers or SCI. Nor is it Twitter or Facebook. The funeral service corporations and the social media and networking evils do figure in the theme of this communication, however.
If presidents and perverts have discovered social networking and social media, neither of which are social in the benevolent meaning of the word but serve a more sinister, asocial purpose of getting people hooked and then controlling them, just as the word “service” is used deceptively when used in conjunction with such greed mills as Newcomers or Service Corporation International.
The stimulus for this commentary is, in fact, an article that appeared in Forbes online, “Customer Service In Deathcare: How The Funeral Home Industry Cares For The Living” (contributed by Micah Solomon, MAY 26, 2017).—

Mr Solomon describes himself as a “customer service consultant” and “consumer trends expert,” — he doesn’t say how he got those credentials, though — catchy phrases but a bit too catchy to inspire any confidence or credibility. I’m a bit at a loss not at the What? but at the How? when Mr Solomon then goes on to say:

While some of my own work with the death care industry as a customer service consultant and consumer trends expert has been on innovation in the deathcare customer experience (methods for serving today’s far-flung bereaved customers by using connectivity, videoconferencing, and recording technologies to allow them to take part in memorial/celebration of life service) most of the work I do in this industry and that matters the most, in my opinion, is simply aimed at improving the customer experience, which, of course, is for the living.

Likewise unclear is Solomon’s terminology “far-flung bereaved customers” and “connectivity, videoconferencing, and recording technologies” to involve them in the “memorial/celebration of life service“. Maybe it’s Mr Solomon’s sense of compassion that is represented by his use of the term “far-flung” to describe the unfortunate mourners who are separated by distance from the event. Describing the bereaved as “customers” further chills the atmosphere he’s creating. Technical jargon like “connectivity, videoconferencing, and recording technologies” somehow put a damper on my sense that this guy has any clue about the nature of bereavement, acute grief, mourning, tradition, spirituality, cultural sensitivity, or even the characteristics of the vocation of funeral director. I’m therefore at something of a loss how he, with his frigid and disconnected technospeak, can improve the customer experience! This he leaves to the funeral directors he’s interviewing. Wisely so.

But even more poignant ar the three phrases caught my attention in that unimaginitive and deceptive title: “customer service,” “deathcare,” “funeral home industry.”

We alone, as moral agents and social actors, are responsible for what we do and how we do it

Inserting a bit of Kantian deontology that I’d like you to keep in the back of your mind while reading this, I’d like to say that we are not measured by what the other guy or gal does, but by what we do; we alone, as moral agents and social actors, are responsible for what we do and how we do it. It’s the quality of our values, morals and ethics that govern our behavior. As moral free agents we alone are responsible for what standards are used to guide our conduct.This applies not only to our inner forum, our conscience and how it guides us, but to the external forum, the community in which we live, work, and may disinterestedly interact.

Human service becomes “customer” service when an goods or services transaction forms the basis of the interaction

Customer service is at its most basic human service, service to human beings, human interaction, relationship building. By human services, I mean a broad range of interdisciplinary services whose commitment is jointly and individually to improve the overall quality of life in diverse populations through guidance in meeting basic human needs and support remediating real or perceived social challenges.  Human service becomes “customer” service when a goods or services transaction forms the basis of the interaction but it is still a subset of human services. Accordingly, customer service cannot separate itself from the humane aspect, the relationship aspect of its nature. The problem I have with the Forbes article is that, true to the materialist consumerist interests of Forbes, the article defines customer service purely in terms of selling and purchasing relationships but in the context of the so-called, malapropism, funeral service industry. Customer service must be human service, especially in the funeral services professions. Human service and hence customer service in this framework is near impossible on a corporate or industrial scale for reasons I’d be happy to substantiate in another article, if required.

Try doing this on Facebook or in cyberspace!

The second term that raised my suspicions is “deathcare.” We can defined death care as the care given to the dead or as post-mortem care. This would involve respectful and dignified custodianship and preparation of the dead body for whatever funeralization rites and rituals are appropriate as defined by the deceased individual during his or her life or as requested by the survivors. We must not oversimplify deathcare with the deathcare services businesses and industries that commonly provide services related to the dead body and death traditions, that is, preparation of the dead body (removal, embalming, cosmetology, etc.), funeral rituals, disposal (burial, cremation, etc.), and memorialization. The deathcare business includes for example funeral homes and their operations, including transporation services; containers like caskets, coffins, urns; accelerated decomposition services such as alkaline hydrolysis, cremation, etc.; cemeteries and burial plots, and headstones, markers, etc. What we most neglect in the discussion of deathcare services is psychospiritual care, and here we must include the professional bereavement chaplain and some but not most clergy.

The phrase that most raised my hackles is “funeral home industry.” First of all, the funeral home is not an industry. It may operate like a business but it is a professional operation requiring very specific training and licensure in most places. Most states require a trained and licensed funeral director to at least oversee the operations of a funeral home. The term “funeral home industry” is grossly misleading and deceptive because it creates an image of the traditional funeral home with all of its warmth and amenities together with the dignified and compassionate professional funeral director at its helm. Nothing could be farther from the truth if one looks at the funeral services industry, the more correct designation for the funeral services groups and corporations such as Newcomer Funeral Services Group, Service Corporation International (Dignity Memorial) or StoneMor, who operate more like waste disposal business than funeral homes. Remember corporations operate according to policies, procedures, protocols and most of all the bottom line and shareholder satisfaction. No room here for stuff like compassion, empathy, much less “human service”.

Their focus is twofold: dignified care of the dead and compassionate care of the living.

The traditional, community funeral home is a hub of interdisciplinary teamwork.

The role of the funeral services provider, more accurately the funeral services team, is just that: to provide human services. Those human services are provided by a team of specialists that range from the funeral home cleaning and maintenance person(s), to the housekeeper, the groundskeeper, the funeral home assistants, the behind the scenes professionals (the cosmetologist, the hair stylist, the embalmer), to the front of house staff (the assistants, the funeral director(s)), to the psychospiritual care provider (the funeral home chaplain or associated clergyperson). Their focus is twofold: dignified care of the dead and compassionate care of the living. The human services aspect persists far beyond the care provided with the first call, the removal, the arrangements conference, the chaplain visit and consultation, the visitation or the funeral; what happens at any of these milestones significantly affects the survivors during, immediately after the services, and well into the future, perhaps for years. That’s what the funeral services industry, the large groups, the corporations can’t provide but what the local family-owned funeral home pride themselves in: the human side of funeral services. So be clear on this point: once you start talking “industry” you are not talking “human”. Period.

So far I’ve taken issue only with three phrases that occur in the title of the article alone. But what about the remainder of the so-called article at issue? Well, there’s not much to say about it because the bulk of it is made up of questions put to three selected funeral directors and their responses. Their responses are totally acceptable in terms of the language, and to be honest I can’t find much with which I’d tend to disagree. The funeral directors seem to have their acts in order and say the right things. They are in a highly competitive business and have to be realistic, not necessarily traditional. Read into that what you like.

It should be clear by this point that I do not advocate virtual or technological or corporate solutions to anything as profound as the death experience or any occurrence of acute traumatic bereavement. Electronic signals, bits and bytes, virtual compassion just do not and cannot replace the warmth of human spirit, the compassionate embrace of a friend or loved one, the immediacy of the death experience, the real-ization of the death and its sequellae. The funeral home and its resident and on-call team members are the experts in offering compassion and comfort and no social networking scheme, no corporate disposal package, no virtual event and no DVD can replace the authenticity and true empathic response of face-to-face, human-to-human, verbal and non-verbal communications, the symbols and rituals that give meaning to this most mysterious of life events, death.

… some things just have to be delivered locally and face-to-face; these include sex, making friends, spiritual care, funeralization services.

This is what we do.

The Editor

 


Editor’s Note: Solomon’s self-description reads line a narcissist’s mini-bio: “I’m best known as an author, keynote speaker, consultant, and thought leader in customer service, customer experience, company culture, leadership, hospitality, innovation, entrepreneurship and consumer trends. I travel nationally and worldwide, and home base is metro Seattle. Reach me at 484-343-5881 or micah@micahsolomon.com or http://www.micahsolomon.com” We’ve contacted him for a comment on this editorial.


Acknowledgement: I’d like to extend my special thanks to my colleagues on LinkedIn, Ms Linda Williams M. Ed., M. Th., who describes herself as an Entrepreneur, Virtual Event Planner and Facilitator, Instructional Designer, Educator, Inspirational Speaker”.” Ms Williams describes her business, In-Person Away Virtual Events, as an operation that provides “our clients, their families, and friends with a virtual alternative to come together in an engaging, realistic and meaningful way, as well as host and attend social events, without breaking the bank on travel expenses.” Ms Williams does not advocate virtual resources as a substitute for real presence but only as a valuable alternative affording an opportunity to share where no other viable options are available. I agree.


 

A Brand New Blog about Death: Funeralization & Chaplain Services


Funeralization & Chaplain Services


The Smalbany blog recently re-published several articles on deathcare and you apparently really enjoyed reading about the topic but in future we will publish only the rare article on the subject. That having been said, we’d like to let you know about a very new blog that deals exclusively with funeralization and the role of the interfaith bereavement chaplain. This is very important to everyone and we encourage you to support the new blog and to be a regular visitor, contributor, and commenter.

The blog owner has asked us to post this invitation to our hundreds of thousands of readers to visit, follow and participate in this new specialist blog dedicated to funeral and memorial services, the important but frequently overlooked role of the interfaith bereavement chaplain,  and many other funeralization and deathcare topics.


This new blog will share with its readers a plethora of information on the funeral services niche, what to ask for, what to avoid, who to avoid, and what services you should ask for, if you are a consumer, or offer, if you are a funeral director, both during pre-arrangement meetings and when making immediate need arrangements.

Visit Funeralization & Chaplain Services blog here.
Join the Interfaith Chaplain group on Facebook here.
Learn about Chaplain Services available to you here.

We feel it is extremely important that consumers be offered the opportunity to consult and to talk to a professional interfaith bereavement chaplain, and that consumers should request such a conference; on the other hand, funeral homes should provide such an opportunity to all persons making funeral or memorial arrangements.

We are staunch supporters of the traditional funeral for all of its important psychological, spiritual, and cultural benefits. We are also strongly in support of locally owned and operated funeral homes as opposed to the corporate funeral groups and the factory-funeral service providers. Having said that, we do not believe that the traditional funeral should be outrageously extravagant or expensive but that it should be simple and dignified, personalized to reflect the family culture and the life of the deceased.

Welcome to this blog. Contribute to this blog. Make this blog a place of sharing.

Should you have any questions, please do not hesitate to contact Chaplain Harold at funeralization@gmail.com or, if you are in immediate need of chaplain services or bereavement support, please follow the instructions on the Funeralization and Chaplain Services blog.

Visit us also on Facebook and become a friend!