“WE’RE GOING AFTER THE 80% OF THE POPULATION* THAT DOESN’T HAVE A GYM MEMBERSHIP”
Planet Fitness CEO
You may not know it but you’ve become a target for the fitness scam of the century, PLANET FITLESS.
It’s all about the money of selling memberships; nothing about you or your fitness!
We recently published a scathing article on the Planet Fitness franchise, particularly one local facility in Glenmont, New York. Our research actually showed that what we reported about the Glenmont facility is epidemic in most Planet Fitness locations. It seems it’s a corporate characteristic: incompetent management and staff, poor maintenance, and the majority of members are really not what you want to work out with.
We have received another serious complaint about Planet Fitness operations, this one points to serious violations of rights guaranteed and protected by the United States Constitution, that is, freedom of speech and opinion. Seems that if someone at the front desk not doing their job but listening to private conversations can go to management who, without due process of any kind such as discussing a possible problem, simply disciplines a member by terminating their membership. No questions asked. Now that’s Planet Fitness customer care. As we’ve already reported, Planet Fitness is a bottom-feeder among fitness clubs, and is really going to hell in a hand basket if recent observations and reports are accurate. Judging by this contributor’s letter, it’s only getting worse.
Now Planet Fitness staff are eroding protected rights like free speech, and they’re doing it in a discriminatory way without any notion of fairness or due process. If you’re Mr Nice Guy, you’ll be the first to go because you won’t beat the crap out of the [redacted] manager or his [redacted] staff. Right Daniel Boughton.
Here’s what we just received (it’s a bit long but we thought it was worth reprinting in its entirety):
Dear Smalbany Editor:
Let me start out by saying that I am not easily impressed or shocked. In my professional life I have encountered incredible suffering and incredible stupidity and ignorance but, I must admit, just when you think you’ve seen and heard it all, someone comes up with another masterpiece of idiocy.
Well, I do apologize, since I am writing to the Smalbany blog, a remarkable venue of never-ending-exposure of local stupidity and ignorance, and the suffering it causes. I read your blog and sometimes just have to shake my head, roll my eyes, and offer a fervent prayer that my friends and neighbors in the Ravena-Coeymans-Selkirk communities, and our neighbors in the New Baltimore and Greene County communities, read your stuff and wake up to what’s going on. Before I tell my story, and I hope you will publish it, even if you have to edit some of what I have to say, let me first say Thank you! for your time, energy, interest in our communities, but most of all for your guts in saying what others don’t even dare to think. It’s a terrible shame that our communities have become what they are, and we need people like you and your contributors to help us out of the morass into which we’ve sunken thanks to our apathy and unwillingness to speak up.
Several weeks ago, I read a piece the Smalbany blog published on the Planet Fitness franchise [See our article, “Planet Fitness a.k.a. Planet Failure“. The Editor], and I was appalled at what I read. Appalled because I have personally witnessed and experienced much of what you described. But to think that it is so widespread was what really floored me.
Yes, I am, or was, until today, a so-called Black Card Member. I really don’t know why I stuck with Planet Fitness as long as I had but, like so many of my colleagues and friends who are or were members, the fact that it is the bottom feeder of health and fitness facilities was offset by the fact that it was cheap and was on our way home. Well, that’s what we kept telling ourselves.
The fact is, Planet Fitness is a bottom-feeder. Anyone with any sense will admit that and now that there’s more competition in the Albany area with beautiful new YMCAs in Delmar and Coxsackie, Best Fitness, VENT, and other serous, real gyms and exercise studios, the situation as I have been able to observe over the past couple of years is getting worse at Planet Fitness. Worse in that there seem to be more sociopaths and low-lives than ever. But that may be because Planet Fitness is losing all of their top-shelf members to the YMCAs and to the other, more glamorous competition. So I guess they have to make up for their losses by offering cheaper and cheaper deals and attracting a lower and lower class of member.
Your article only scraped the surface of what’s going on at Planet Fitness, though, and you have to be a regular at Planet Fitless to really know how bad it is. Don’t be suckered in by the hype and the marketing garbage. This stuff can’t be made up!
Yes, management, if you can call it management, is substandard. At the Glenmont club the manager is about 30 years old and has been “managing” a PF facility for 12 years. 12 years!!! Doing the same thing, dusting equipment, mopping floors, cleaning out urinals, hiring brainless and immature front-desk personnel, and making lame excuses. Clocks were out for months. Equipment unrepaired for weeks. Urinals not working for weeks. Sink fixtures broken likewise for weeks. But the most irritating experience is the type of people that are becoming the regulars. They have no respect — but what can you expect when the staff has no respect —, no gym etiquette, they’re dirty, and the list goes on.
I’ve recently observed the so-called trainer giving an equipment blitz-tour: a quick explanation of what the piece of equipment is working but I have never seen her tell the new member that after using the eequipment, he or she should wipe it down with a paper towel and some of the sanitizer provided. It’s no wonder that these people use the equipment and leave their residues all over it. They have to be told to wipe off their sweat and dirt but nobody at Planet Fitless tells them!
I’ve also never heard or seen the trainer or any of the other staff telling members to pick up after themselves or to put the weights back where they belong. It’s even more of a mess than what you describe in your article.
Management is incompetent and staff are lazy and indifferent. What’s worse still is that the manager is about as mature as the adolescent minds he hires. I guess it makes him feel more comfortable, sorry soul that he is. I can’t imagine what he thinks of himself but then, it takes all kinds.
Yes, I was shocked today when the Glenmont Planet Fitness manager , Daniel Boughton, called me over as I was leaving the facility. He stood there mumbling a lot of words and I was having trouble discerning what the devil he was going on about. I stopped him and asked, “What is it you’re trying to say?” He responded: “I have to terminate your membership.” To be honest, that wasn’t the worst news I could have been given, since I was only waiting until my current membership ran out and I was going to cancel anyway, investing the money in a YMCA membership, because of the quality of the facilities and the programs. No big deal. He’s terminating my membership so now I don’t have to wait. OK.
But curious me, I had to go one step further and asked him Why? What he told me hit me like a brick. His reason: “You are continuously using foul language.” Are you kidding me? Do you know who you are talking to? He repeated, “You are continuously using foul language with staff and other members.” News to me!
I couldn’t believe my ears but when he repeated what he had said I knew I had heard correctly.
My initial reaction was to ask “What are you talking about? First of all, I’ve never used foul language with your staff or with other members.” But ‘continuously’? That really bothered me.
Mr. Boughton pointed out that a couple of months ago I approached him in an agitated state because of some dangerous activity in the free-weights area and an abusive member. I did mention to Mr. Boughton that the member told me to “F**k myself and go tell the manager.” I did quote the member and I did tell Mr. Boughton that “I don’t have to put up with that kind of sh*t.” Yes. I was upset because I was fed up with the same old same old and Boughton and his staff just hold a love fest at the front desk ignoring everything.
Today, another member, a workout buddy, and I had a chat about a new member slamming weights and leaving weights all over the place. My buddy had already told the guy to stop dropping the weights and making such noise. [Editor’s Note: PF has what is called a “Lunk Alarm” which is a whistle or a siren that is operated from the front desk when a member makes too much “inappropriate noise” in the “Non-judgement [sic] Zone.” But isn’t that a judgement [sic[? Apparently the front desk attendants were to busy love-festing to push a button.] He also told him to put his weights away after using them. He was ignored and so he went to the front desk to get one of the “attendants” to talk to the guy. At about this time, rather than being told again to “f**k myself” by some lowlife, I approached the front desk and also asked that someone talk to the guy. The attendants looked uneasy but when we insisted, one of them, a kid, left his perch and seemed to go over to the unruly member. At that point I said something like “#*($(&(@#!! retard member and the staff is too.” I was not happy with how the staff member responded; it was as if we were bothering him, making him do his job, the snotty brat. Apparently [redacted] attendant was offended and carried the “story” back to Boughton, who decided that I was abusive and “continuously using foul language with staff and other members.”
So what I got for my years of membership and loyalty is an insult and a termination. Oh! And I got handed a scrap piece of paper with Daniel Boughton’s manager’s name and telephone number. Boughton told me if I wanted to discuss the termination I could call Dan Harms, his boss. No thanks! Dealing with one ding-a-ling is enough for one day. [Editor’s Note: Wise decision. We’ve spoken to both Boughton and Harms; you don’t want too much contact with the brainless; it might be contagious.] Besides, I wouldn’t want to interrupt Mr Harms’ urinal fishing.
That was it. My private remark to a like-minded buddy was enough to get my membership terminated. No discussion, no inquiry. Summary termination. Isn’t that illegal on some planets?
I could go on but what’s the use? Planet Fitness is Planet Fitless. It sells memberships whether you use them or not. New members, short-term widgets get dumped on veterans who know how to work out together and make life miserable before disappearing, paying their $10 and some ridiculous monthly pittance.
Your article was over-the-top right. Everything you wrote is true but in reality it’s actually worse.
At this point, after some 5 years a Planet Fitness member, and getting treated like that by the likes of the Glenmont Planet Fitness staff, I’m grateful for the nudge to move on.
People interested in real fitness and professionally managed facilities, management who cares, and members who care about their club and their health and safety would do well to avoid Planet Fitness. Yes it’s cheap but you get what you pay for. Some people will accept that. People with any self-respect won’t.
[Name Redacted by Smalbany Policy]
P.s. I know you say you don’t publish names but I have no problem with your publishing my name. I don’t really care if Planet Fitness knows who I am. In fact, I know many local people read your blog and at least my friends who read this blog will know why they are not seeing me any more. I’m sure Boughton won’t tell them the truth – he didn’t even tell me the truth. If you publish my letter, let me say Thank you!
Well, that’s another Planet Fitless (we liked that so we’re going to use it) horror story. We’ve edited in some emphasis and some notes and edited out some words but for the most part, we’ve reproduced the letter as sent and received.
Does this sound like a lawsuit in the making to you? We think there’s good lawsuit in this situation and we’ll be happy to research the possibilities for our reader.
There’s a saying that goes “There’s a sucker born every minute.” We guess that at that rate, there will be enough suckers to keep Planet Fitless going for a while but then what? Are you one of those suckers?
Planet Fitness Club Rated: