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“You no like our prices. Get out! Go someplace else!”

23 May

New Restaurant Sets New Standards for Hospitality:
“You no like our prices. Get out! Go someplace else!”

Marco’s comes to Ravena

marcos diner sign

Ravena. May 19, 2016. I had eaten at Marco’s new location several times prior and thought it would be a good place to have my breakfast meeting. All the other times I had ordered from the regular menu but when I entered I noticed the “Specials” menu on the counter at the entrance. I stopped to read it and was shocked. I called a heavy-set, middle-aged, dark-skinned woman over and pointed out several of the items saying, “I just want you to know that these prices are way higher than your competition. You’re new and won’t attract business like this. Haven’t you seen your competitions’ prices?” Her response was, “You no like our prices. Get out! Go someplace else!” She walked away several times but returned shaking her finger at me and muttering something in broken English. I happened to see Marco looking out of the kitchen area and beckoned him to come out. He came out and said hello. I explained to him that I didn’t really appreciate the woman’s behavior when I was trying to be helpful, and I told him that she is the worst thing that could happen to his business next to high prices. His response: “We give you a lot of food.” I didn’t respond to that one. What would be the use? When I asked who the woman was, Marco responded, “She my wife.” I learned later that the woman, Maria, identified as Marco’s wife, had recently returned from El Salvador, which is the reason I had never seen her before. She apparently has a reputation for being a real bitch, which I can vouch for. I stayed only until my guest arrived and we then left for the Medway Café, where the food is good, service is friendly, and the language is English…well, nearly. If you want normal portions (contrary to what Marco thinks), high prices, and a heaping helping of Hispanic abuse, Marco’s is the place to go; otherwise, try the Medway Café, which has been serving good homestyle food for almost a century; the Silver Spoon for very friendly service, very good food and a clean environment, or the Ravena Diner, for clean modern surroundings, good food, friendly service. I’m not into paying for foreign abuse even if it is served with salsa and taco sauce.” [Name withheld because we did receive permission to use the writer’s name by the time of publication.}

We wanted to be very careful before we published this report because we believe that anyone who is self-employed and trying to make it in a new location should be given a fair chance. But we do have several burning questions about this situation.

Marco’s get’s very low grades on “welcoming attitude and hospitality.

First of all, we would reasonably expect that a new business in an area that is served very well by at least three other establishments —each offering pretty much identical products, diner food — would make every conceivable effort to attract customers, including competitive prices, improved service, and a welcoming attitude at the very least. That doesn’t seem to be Marco’s business plan at all. According to reports and our own investigations, Marco’s fails on all three points: prices are higher, service is marginal, and, well, according to our reader, Marco’s get’s very low grades on welcoming attitude and hospitality.

As we mentioned, we did our own research, and we visited not only Marco’s but three local competitors in the same business: the Medway Café, Ravena Diner, and Silver Spoon, and did our own price and hospitality comparisons. At each establishment we took identical items from the normal menus used at the time of our visit and compared them to the Specials prices on the Marco’s specials board at the time of our visit. The results are shown in the table below.

You no like our prices?

You no like our prices?

Comparison of Price and Hospitality

A good dining experience is far more than price and has to include the environment, quality of service, employees’ attitude and manners, and food quality, etc. Many times we’re willing to overlook shabby decor or even a bad day in the kitchen if the personnel are friendly and welcoming. Somehow the human element in the hospitality industry far outweighs the other elements. The food could be the best in town and the ambiance and decor beautiful but if the staff are nasty or snooty, the whole experience isn’t worth a nickle. That’s a lesson Marco’s has to learn; otherwise they can plan to go belly up in a very short time.

We didn’t have the shocking experience our reader reports but then we didn’t comment on anything when we visited Marco’s. We did notice a hulk of a woman matching the reader’s description who seemed to think she was very important and eyeing us strangely, but she didn’t approach us. We’re assuming by the reader’s description and her bizarre behavior that the hulk must have been Maria. Our server, a young fair-skinned blonde girl was very pleasant and attentive. But then that’s the minimum we’d have expected. We still have to recall the creepy look of the hulk, though.

Our reader continued in his/her report that the rude woman, shaking her finger in his/her face while the reader was talking to Marco, commented: “You don’t know me! Hundreds of people love me!” Yes, Maria, hundreds of people love you! They’d love to see you go back to El Salvador…No doubt Marco would like that, too!

Marcos?!?

Marcos?!?

 

5 responses to ““You no like our prices. Get out! Go someplace else!”

  1. Tracy V.

    July 30, 2016 at 4:58 pm

    My sisters and I (the three of us) were waitresses at Marcos…my first sister for about 8 years, my middle sister for about 6 and myself for about 5. We had a great customer base and a lot of fun as Marco’s employees and friend. When Marco had his quadruple bypass, we helped run the place, do the schedules, etc…When he was hit on the thruway and sustained irreversible injuries, he called MY FAMILY, in the middle of the night, my mother….he knew who cared about him and who to trust. not her. He knew who cared about his well being. My one sister no longer worked there but opened the diner and had her fiancé cook while we waited tables .His wife is a miserable woman who accused everyone of sleeping with Marco right down to the male dishwasher, punched my sister in the face, called another one a w***e and criticized and downright berated us. She despised me because I wasn’t afraid of her. Marco was always kind, generous and caring. She only came back into the picture when she thought the gravy train was thickening and he could no longer afford to pay for her house and her non-working lazy ass. As Marco was closing in Coxsackie, he asked that his gals come back and begged I would be there. I agreed…..I was the only one of the sisters left but the other gals were caring and looking forward to the new location. The hulk made sure we never received that call. She is an evil witch and needs to go back from where she came.

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  2. Marty

    May 28, 2016 at 10:20 am

    I hope you all saw this in the news: COXSACKIE — Approximately 50 grams of cocaine and 8 ounces of marijuana were found in a home located at 10 Stacey Road in the town of Coxsackie, according to state police.

    In addition to drugs, police say they also found $1,300 in cash when they carried out a search warrant of the home.

    The occupants of the home, a father and son, were arrested. Marco Mazariego, 45, and Alexander Mazariego, 20, were placed under arrest on Friday, April 22.

    ~~~~~~~~~~

    Thanks, Marco for bring it to Ravena, really great to bring your underage son into that kind of life.

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  3. Andrea Grutza

    May 23, 2016 at 6:10 pm

    Marco’s used to be in Coxsackie and it was a disgusting filthy place. I refused to eat there.

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    • Editor

      May 24, 2016 at 6:39 am

      Yes. We’ve heard about that, too. Maybe that’s why they left Coxsackie, which is undergoing a rejuvenation and clean up, and moved to Ravena, where filth is in (especially in local government and the water plant).

      Speaking of filth in Ravena village hall, we hear Cathy Deluca has reappeared as a web consultant for the mayor’s office. She no sooner ruins the fitness center than she reinvents herself as some other phony money pit. That’s what Ravena gets when it re-elects scum like Nancy Warner.

      Thanks for your comment!

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  4. William J. de Seve

    May 23, 2016 at 3:09 pm

    Chinese proverb”…an unsmiling man must not pen a shop.” Ganz schrechlich!

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